The main reasons for contacting Torgsoft technical support

It's no secret that Torgsoft has technical support. This is something we are rightfully proud of. Every Torgsoft customer can ask a question about the program and get a clear, qualified answer in real time. Not ever on a forum, not by mail in two days, and not by phone, but with a specialist connected to the client's program who sees the situation with his own eyes and understands what needs to be done in this particular case. At the same time, the cost of consultations of our employees compares favorably with similar services of many other software development companies.

Often, entrepreneurs who have never used multifunctional software before do not quite understand why they might need the help of a technical specialist. When they contact our ordering department for advice before making their first purchase, they ask us questions: "Why do I need technical support, do I have to pay for it?"

Torgsoft provides users with flexible conditions and a choice. You can master the program or find the answer to your question in articles on the website, the User Manual, video tutorials, on the Forum, in the FAQ section, without ever needing the help of technical specialists.

In this article, we have decided to list the main reasons why entrepreneurs most often turn to us.

1. Mastery. Entrepreneurs are very busy people, and many of them find it easier to contact technical support than to look for an answer to a question on their own.

2. Assistance in organizing the technical part of automation: requirements for a computer, the Internet, and other resources, depending on the scheme of work (a separate PC, a local network, a remote connection). This information can be provided by a competent system administrator (if you have one).  Also, the description of technical requirements is available in publicly available sources, but more often people still choose to "call a friend".

3. Administration services. Setting up a local network, server, cleaning the system from viruses.

4. Assistance in automating new business processes. For example, you kept records in a hardware store, and then you open a grocery store - it has its own peculiarities that an entrepreneur may not know about.

5. Setting up work with VIP clients, discount and bonus systems, and promotions.

6. Setting up roles, differentiating employees by access level, consulting on detecting and preventing staff fraud.

7. Assistance in setting up an employee payment system, taking into account the nuances and wishes of the entrepreneur.

8. Identify the causes of discrepancies in the quantity of goods after the inventory and, in other cases, search for employee errors caused by the human factor.

9. Deciphering, analyzes and reports. Not everyone is ready to understand where the specific indicators came from and what they mean.

10. Differences in reports. For example, the amounts in the commodity and cash reports do not match. Our experts explain why this could happen. One of the reasons is a purchase by a VIP client: the goods were given away, but there was no payment (respectively, the amount in the goods report is higher, in the cash report - lower).

11. Assistance in data recovery, for example, in case of force majeure with a laptop (flooded, dropped, stolen, etc.), problems with the operating system, hard disk damage, etc.

To summarize all of the above, I would like to note that you can find all of this information on your own, without contacting the technical support service. The only question is whether you have free time and desire: if you do, you can do it yourself. But if you can spend it on developing your business, why not outsource the search for solutions to professionals?