ECR does not work: what to do?

Follow the instructions to set up a software cash register.

Error in initialization of software ECR modules. EUSignCP.dll file not found

Step 1. Update the Torgsoft

For correct operation of the cash register, the latest version of Torgsoft must be installed - in January 2022, it is version 2022.0.4, 505 databases.
If you have an old version of Torgsoft, then up to version 479 of the database, you need to download all updates in a row, without skipping. From version 479 onwards, it is enough to update with stable versions, skipping the beta.
Before updating, be sure to back up your database.

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Step 2. Install cryptographic libraries

Install cryptographic libraries on your computer.

Step 3. Open access to the folder in the security properties

You need to provide access to the End User folder for all users.
Go to the catalog «End User»: C disk → Program Files (x86) → Institute of Informational Technologies → Certificate Authority-1.3 → End User.
In the "End User" folder, right-click → Properties → Security → select the user → Advanced → Set "Allow" for all parameters.

Step 4. Specify the location of the cryptographic library catalog in Torgsoft

In Torgsoft → Settings → Software ECR → in the upper right corner in the "Cryptographic libraries' location directory" field, you must specify the path to the cryptographic libraries. By default, it is C:\Program Files (x86)\Institute of Informational Technologies\Certificate Authority-1.3\End User

Step 5. Set the fiscal characteristic of the product

Until 2022, 90% of entrepreneurs sold goods as non-fiscal, and accordingly, in the Torgsoft database, goods are marked as non-fiscal.
If you intend to comply with all legal requirements, then when posting goods, all goods must be fiscal. That is, in the configuration of the type of goods, each branch of the tree must have a fiscal characteristic: Torgsoft → Commodity management → Product type → set the Fiscal characteristic → "Record".
Accordingly, all goods of this type will become fiscal goods and will be processed through a cash register. Do this for all subtypes of goods, if you have them.

The 400. Code 9: DocumentValidationError

This problem occurs when the data (such as the name of the point of sale, the name of the seller, etc.) is filled in manually on the "Software ECR" editing form, and not automatically pulled from the tax office.

It is necessary for all the data about the software ECR to be filled in automatically in Torgsoft:

1. On the "Software ECR" form, specify the key and enter the password.
2. Click the "Search for ACS" button.
3. Click the "Select business unit" button

Torgsoft makes a request to the tax server and displays the available ECR of the entrepreneur. We select the desired ECR and all the fields for it are filled in automatically in Torgsoft.

How to work with a cash register?

We have recorded a series of video tutorials for you:

• How to register a cash register with the tax authorities in 2022
• How to activate a cash register for free for 30 days
• How to register and add a cash register in Torgsoft
• Getting started with a software cash register
• How to sell goods in an online store through a cash register
• Analysis of sales of fiscal goods
• How to send an electronic check
• Communication of the cash register with the enterprise and work with sellers