Technical Support: Service Format and Capabilities
16.09.2025 14:01
Advantages of Торгсофт technical support
1. Work schedule and availability
Support 7 days a week: specialists work from Monday to Saturday from 9:00 to 18:00, and also on Sunday from 9:00 to 18:00 to resolve issues in the Telegram chat (@torgsoft_help).
Multichannel approach: you can ask for help in a convenient way: by phone, via Telegram, Viber, email, or by leaving a request in your personal account.
2. Service format and transparent pricing
Remote connection: support is provided online (via TeamViewer). The specialist connects directly to your computer and solves problems in real-time, which prevents business downtime due to waiting for a technician to arrive.
Per-minute billing: time tracking is transparent. Minutes are deducted from the balance strictly for the time actually spent by the specialist on processing the request (diagnostics, configuration, finding a solution).
Reporting: the fact of completed work is recorded in the support service reports, and the client can independently monitor the remaining time and deductions through the accounting system.
Flexible tariffs: you can choose a format of cooperation by signing a Service Level Agreement (SLA) for an extended period (from 1 to 12 months).
3. Comprehensive technical administration (IT outsourcing)
Solving related IT tasks: the support service performs the functions of a system administrator. Specialists help with setting up the local network, Windows firewall, SQL Server, reserving IP addresses, and port forwarding (for example, for a mobile application or remote server).
Turnkey hardware setup: assistance is provided in connecting and installing drivers for receipt/label printers, barcode scanners, electronic scales, and bank POS terminals.
Data rescue and database recovery: in critical situations (Windows crashes, viruses, power surges), support helps restore data from archives or bring the database out of critical states (such as Suspect mode) using specialized SQL queries.
4. Expertise and direct contact with developers
Escalation of complex issues: in the event of software errors or the need to fix database integrity, program developers are directly involved in solving the problem.
Fiscalization support (PRRO): specialists help with legal and technical aspects: registering cash registers, updating and linking electronic keys (KEP), resolving receipt validation errors, and submitting forms to the tax authorities.
Experience in over 120 types of trade: specialists know the nuances of various business processes and can customize the program to the specifics of a particular store or retail chain.
5. Welcome bonuses and training
Free implementation package: every new user gets 2 hours of free technical support valid for 30 days when downloading the demo version or purchasing the first license. This time can be used for installation, setup, and training.
Staff training: remote training is possible (via TeamViewer and Zoom) for owners, inventory managers, and cashiers.
Accessible knowledge base: for independent study, free access is provided to the User Manual, FAQ base, over 250 YouTube video tutorials, and instructions.
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