Torgsoft technical support: a complete list of services and benefits for business

Instead of independently studying the settings, entrepreneurs delegate the initial launch to specialists. Support helps to quickly import a ready-made product database from Excel, allowing you to fill the warehouse with thousands of items in minutes. Specialists also conduct basic personnel training, which saves the owner's time.

Technical support performs complex system administration tasks: setting up firewalls, port forwarding, organizing a local network between cash registers, and configuring remote access to the server (RDP). This allows the owner to control the business from anywhere in the world and cashiers to work in a single database.

Specialists remotely install drivers and integrate receipt printers, barcode scanners, electronic scales, and banking terminals with the program. Professionals set up correct interaction between the local network and bank terminals, speeding up checkout service and eliminating manual amount entry errors.

Support handles the technical nuances of working with the tax office: setting up the software RRO, replacing cashiers' electronic keys (QES) when they expire, and consulting on the correct closing of shifts or working offline during power outages.

In cases of force majeure (computer breakdown, power surges, Windows reinstallation, or hard drive damage), technical support restores the database from saved archives. Additionally, experts help configure automatic database backups to cloud storage (e.g., Google Drive) for guaranteed security.

To prevent fraud and protect trade secrets, specialists help set up user roles. For example, a seller can be restricted from viewing purchase prices, total store profits, or selling items at a loss.

If "negative" balances appear after inventory, or amounts in cash and inventory reports do not match (for example, due to issuing goods on credit to a VIP client), specialists help find the cause of the discrepancy and align the balances. Support also helps recalculate product costs to display profits correctly.

Technical support helps realize the owner's marketing ideas: setting up complex promotions (for example, "1+1=3"), implementing a bonus or accumulative discount system, configuring gift certificates, and mass SMS/Viber mailings to clients.

Specialists help customize the payroll module to specific business requirements: taking into account the base rate, percentage of personal sales, bonuses for selling certain types of goods, or meeting targets.

When scaling a business, technical support helps set up synchronization of warehouse balances and prices with online stores, marketplaces (Prom, Rozetka), and postal services (Nova Poshta, Ukrposhta), allowing you to automatically accept online orders directly into the accounting program.

Support provides turnkey business migration to the cloud. Instead of buying and maintaining an expensive physical computer (server), entrepreneurs can rent capacity on secure Torgsoft servers (e.g., in data centers in Germany) that operate 24/7. Specialists independently install SQL Server, transfer the database from the client's local PC to the cloud, and set up remote connections for users. This relieves the owner of hardware maintenance and power supply issues.

In cases of critical failures, such as sudden power outages, voltage drops, or physical hard drive breakdowns, the database can enter a locked state (for example, "Suspect" or "Recovery Pending"). Technical support specialists connect to the server via SQL Server Management Studio and, using special SQL queries, restore damaged files or indexes, returning the database to a working state when standard restart methods fail.

Technical support acts as a technical partner when legalizing store operations. Specialists accompany the registration and setup process, helping to submit forms 20-OPP (for registering a retail outlet), 1-PRRO (for registering the cash register itself), and 5-PRRO (for registering cashiers' keys) directly through the program interface or the Electronic Taxpayer Cabinet.

Quite often, standard operating system defenders (Windows Defender) or third-party antiviruses (e.g., Avast) mistakenly perceive licensing or update services as a threat, blocking the cash register or deleting files (e.g., TorgsoftLicenseService). Specialists diagnose the problem, restore deleted system files, and add program directories to firewall and antivirus exclusions. They also troubleshoot Windows OS issues, such as lack of disk space or freezing system services.

To ensure autonomous trading during server power outages or internet disruptions, support sets up a hybrid environment. This requires complex administration: setting up the TorgSoftService, forwarding specific ports (usually 6001), and assigning static IP addresses. Thanks to this, the local cash register in the store continues to print receipts and serve clients without an internet connection, and accumulated data is automatically transferred to the main database after connection is restored.

Over time, with a large volume of transactions, the program may begin to run slowly, and reports may take longer to generate. Support conducts database maintenance: restoring and reorganizing indexes, updating statistics, clearing the registry and cache, as well as shrinking the database and deleting statistics for closed periods. This significantly speeds up the program's response and reduces the load on server resources.

When connecting bank terminals, technical support acts as a technical intermediary between the client and the bank. Specialists can provide bank employees with clear technical instructions (for example, switching the terminal to JSON protocol or setting port 2000), saving days of setup time. Additionally, they help transition terminals from an unstable USB connection to a reliable Ethernet/Wi-Fi connection and install necessary cryptographic libraries (DLLs) missing from the system.

So the owner can control the business from a smartphone (mobile app) or employees can use data collection terminals (DCT), technical specialists set up local networks. They configure AdminServer files, reserve IP addresses in routers, and configure port forwarding. If the ISP is changed or the router is replaced, experts promptly update network routes to restore access.

Updating the accounting system is necessary to comply with new legal requirements, but this process can be accompanied by errors. If compatibility conflicts arise between different database versions during the update (e.g., mismatch between program and DB versions) or the connection drops, specialists manually perform a step-by-step installation of update packages, fix table structures with SQL queries, and reconfigure user roles.

Instead of hiring a full-time system administrator, entrepreneurs can purchase a one-year support package (SMA), which works as a subscription to an IT department's services. This guarantees priority resolution of any technical tasks: from setting up firewalls to installing drivers on new equipment. The cost of such a contract is significantly lower than maintaining a hired employee but provides access to a whole team of experts.