Torgsoft technical support: advantages

There are many companies that offer good software in various industries. But not every one of them can boast of convenient and customer-oriented technical support. These concepts are very broad and include many components. We are proud to say that Torgsoft has convenient customer-oriented technical support. And here's why.

• Our specialists provide a wide range of services for the program and system complex. The list of the main tasks that the guys face on a daily basis is published here.
• The work schedule of technical support goes beyond business hours. From Monday to Saturday from 9 to 18:00 a well-coordinated team of competent specialists is at your service, and on Sunday we solve urgent issues from 9 to 18:00 in the telegram chat @torgsoft_help. The response time to an appeal on weekdays is up to 2 hours. Often in reality, everything happens much faster. And we strive to reduce the response time by increasing work efficiency and attracting additional specialists during periods of significant loads.
• Technical support is provided quickly, online. You do not need to wait for hours (sometimes days) for a response to a letter, constantly updating your mail, searching for information on your own, wasting precious time while your business is idle. The specialists of Torgsoft connect to your computer and solve the issue right in front of you.
• Our relationship with users is based on transparency and certainty. Each license holder has his or her own balance, minutes are charged for the actual services provided, there is a screen recording during the work of a specialist, and at the end of the day, a technical support report is sent - you can find out information about your requests at any time.
• We help entrepreneurs in many issues that are not directly related to Torgsoft, allowing them to save money and sometimes even completely abandon expensive system administrator services. Service under the Service Agreement for a year will cost you much less than the salary of a full-time IT specialist per month.
• The cost of technical support Torgsoft is much more profitable than the price of similar services of other software companies.
• Torgsoft is a collective mind, and together we are a force! If the issue is complex, other specialists are involved in its solution, and together they find a solution. Plus, the specialists have direct access to the program developers, which your sysadmin cannot have.
• We have been helping entrepreneurs automate processes in their business for years - during this time, we have studied (and continue to improve our skills!) the nuances of most types of trade. Even if you have no idea how this or that function should look like, but you want a specific result, don't hesitate to contact us. We know how to do it. We have the successful experience of thousands of clients behind us - we will help you!
• If the question is very urgent, we will do our best to help as soon as possible. If you want us to connect on a specific day and time, we can arrange this as well (unless of course the day of service is not the day of submission).
• You can receive technical assistance both in Ukrainian and Russian.
• There are several ways to contact us: a phone call, telegram, Viber, an e-mail, an application directly from Torgsoft.
• Our specialists will not disappear at a moment's notice, as it can happen with a system administrator or a separately hired programmer - specialists and a network of dealers is at your service.
• Training to work with Torgsoft is possible both in the form of an employee's visit to you and online. And, of course, everyone can learn all the intricacies of the program on their own - we try to update and supplement useful information with free sources - User's Guide, section Frequently Asked Questions, Video tutorials.
• Each user can evaluate the quality of the services provided before purchasing the first license - when downloading the demo version, the Implementation Package for a new client is charged in the amount of 2 hours. Within 30 days, you can get free assistance in installing, customizing, and learning the program.
• Our specialists speak clear language, try to avoid specific terms, are able to explain clearly and understand what the client wanted to say. Our specialists monitor global trends in terms of security and system administration, and we try to keep you up to date with important news. Ground rules of Torgsoft technical support: competence, desire to achieve effective results as quickly as possible, courtesy, patience and tolerance. We clearly separate our beliefs, emotions, and work - work and the client are above all! The goal of Torgsoft technical support is to help you quickly find the right solution, freeing you from wasting time searching for information. After all, it is much better when everyone does their own thing, where they are pros: you develop your business, and we provide technical support for it.

  We are here for you, and we will do everything possible and even more to help your business run like clockwork!

  Torgsoft technical support - the best service.