A perpetual Torgsoft licence is paid for once. There is no subscription fee, and software updates are free. After activating the demo version or purchasing a licence for the first time, a new customer receives 2 hours of free technical support valid for 30 days. Further specialist assistance is paid for separately under a service agreement. The user manual, video tutorials, articles and podcasts are available free of charge.
Below, we explain what is provided free of charge, how technical support is paid for and how much the licence, software-based cash register and servicing will cost over three years.
What you receive free of charge
- Software updates. You can install them yourself through the Torgsoft menu. Upgrading from Start to Ultra or a Terminal licence is paid for separately.
- Assistance when getting started. The standard package for a new customer includes 2 hours of remote technical support valid for 30 days. When a perpetual Ultra licence for several workstations is purchased for the first time, 3 to 5 hours are provided depending on the number of workstations; a Terminal licence includes 3 hours.
- Self-study materials: a user manual, a beginner’s video course, more than 250 training videos on the Torgsoft YouTube channel, articles and podcasts.
- Deactivation of the licence on the previous computer and activation on another one. To do this, contact us from the telephone number registered to the licence owner. Software installation and the transfer of the database and settings by a specialist are paid for separately.
What you pay for
A perpetual licence gives you the right to use the purchased version of Torgsoft without a time limit. Software updates are free. If you work independently and do not request paid assistance, you do not need to purchase a service agreement.
Consultations and specialist work beyond the free implementation package are paid for under a service agreement. This is a package of hours that can be used during the selected period: from 3 hours valid for 30 days to 15 hours valid for 365 days.
The number of requests is unlimited. The actual time a specialist spends working on your questions is deducted from the package. You can view the remaining hours in your account.
The package remains valid until the paid period ends or all hours have been used, whichever occurs first. For example, the 5 hours included in a 90-day service agreement can only be used during those 90 days. Torgsoft licence owners can purchase a service agreement.
Service agreement options
| Term | Specialist working time | Price |
|---|---|---|
| 30 days | 3 hours | 2990 UAH |
| 60 days | 4 hours | 3940 UAH |
| 90 days | 5 hours | 4860 UAH |
| 120 days | 6 hours | 5770 UAH |
| 150 days | 7 hours | 6640 UAH |
| 180 days | 8 hours | 7500 UAH |
| 210 days | 9 hours | 8330 UAH |
| 240 days | 10 hours | 9130 UAH |
| 270 days | 11 hours | 9920 UAH |
| 300 days | 12 hours | 10680 UAH |
| 330 days | 13 hours | 11410 UAH |
| 365 days | 15 hours | 12990 UAH |
What technical support can help with
Specialists work remotely: they provide consultations and, when necessary, connect to your computer. The following services can be ordered under a service agreement:
- Software configuration: employee access rights, label and receipt templates, discounts, bonuses, promotions and synchronisation with an online store. Specialists also help restore the database and correct accounting errors.
- Connection of compatible equipment: printers, scanners, scales, payment terminals and fiscal registers, including equipment purchased from other suppliers.
- Computer and network services: installation and transfer of the software, database and settings, connection of workstations on a local network, and configuration of VPN and backups.
- Accounting checks: identifying data discrepancies and analysing product movements, employee actions and suspicious transactions.
- Configuration of third-party services: SMS messaging, cloud storage for software archives and antivirus software.
We deactivate the licence on the previous computer and activate it on another one free of charge. These actions do not transfer the software, products, sales, documents or settings.
Installation of Torgsoft, transfer of the database and configuration on another computer by a specialist are paid services under a service agreement. The time spent is deducted from your package.
How much Torgsoft costs over 3 years
This calculation is an example for one store with one checkout and a software-based cash register. It includes a perpetual licence, the annual software-based cash register fee and three servicing options: no service agreement, one 90-day package each year or one 365-day package each year.
Equipment and other additional options, apart from the software-based cash register, are not included. The calculation uses the listed prices and assumes that they remain unchanged for three years.
| Cost item over 36 months | Torgsoft Start | Torgsoft Ultra, 1 workstation |
|---|---|---|
| Perpetual licence, one-time payment | 8 850 UAH | 17 990 UAH |
| Software-based cash register, 1-year licence × 3 | 11 970 UAH | 11 970 UAH |
| Software updates | 0 UAH | 0 UAH |
| Total without a service agreement | 20 820 UAH, or about 578 UAH per month | 29 960 UAH, or about 832 UAH per month |
| Total with one 90-day service agreement each year (+14 580 UAH) | 35 400 UAH, or about 983 UAH per month | 44 540 UAH, or about 1 237 UAH per month |
| Total with one 365-day service agreement each year (+38 970 UAH) | 59 790 UAH, or about 1 661 UAH per month | 68 930 UAH, or about 1 915 UAH per month |
The monthly amount in the table is the total cost divided by 36. The licence is paid for at the time of purchase, the software-based cash register annually, and the service agreement when specialist assistance is required.
The 90-day package provides 5 hours of assistance during those 90 days. The 365-day package provides 15 hours per year. If all hours are used earlier, a new package will be required for further paid assistance.
Comparison with other accounting software
Below are estimated costs for one store with one checkout, inventory accounting and a software-based cash register. Torgsoft’s own software-based cash register is included for Torgsoft; for the other programs in this example, Checkbox at 249 UAH per month per checkout is used. ITS PROF support was selected for BAS.
The calculation assumes that prices remain unchanged for 36 or 60 months. Equipment, implementation, discounts and free trial periods are not included. The features and support included in the selected plans differ.
| Software and plan | Basic fee | Software-based cash register | Updates | For 36 months | For 60 months |
|---|---|---|---|---|---|
| Torgsoft Start | 8 850 UAH one-time payment | Software-based cash register, 3 990 UAH per year | free | 20 820 UAH | 28 800 UAH |
| Torgsoft Ultra, 1 workstation | 17 990 UAH one-time payment | Software-based cash register, 3 990 UAH per year | free | 29 960 UAH | 37 940 UAH |
| BAS Retail | 12 000 UAH one-time payment | Checkbox, 249 UAH per month | under the ITS PROF agreement, 15 000 UAH per year | 65 964 UAH | 101 940 UAH |
| HugeProfit, Experienced plan | 799 UAH per month, up to 1 000 sales per month | Checkbox, 249 UAH per month | included in the subscription | 37 728 UAH | 62 880 UAH |
| Skynum, Progress plan | 37 euros per month, approximately 1 888 UAH | Checkbox, 249 UAH per month | included in the subscription | 76 932 UAH | 128 220 UAH |
For Skynum, the example uses an indicative exchange rate of approximately 51.03 UAH per euro. The actual amount depends on the exchange rate at the time of payment and the plan’s contents. HugeProfit’s Experienced plan is limited to 1 000 sales per month and 12 000 products. ITS PROF in the BAS row is the support package selected for this calculation; other packages have different prices.
To compare the costs for your store, calculate the required number of checkouts and workstations, then add the options and amount of support you need. Ask the supplier:
- whether the software-based cash register and its connection are included in the plan;
- how much a second checkout, an additional workstation or another retail location costs;
- what limits apply to products, sales and users;
- what specialist assistance is included in the price;
- whether access to your data will remain available after payments stop.
Torgsoft is also available by subscription: with Torgsoft Online, the software and database are hosted on a Torgsoft server. A 1-year licence rental is also available separately. The terms are provided on the licence pricing page.
Some additional options have a 1-year licence. These include the software-based cash register, integration with Rozetka.ua, integration with Prom.ua, integration with Nova Poshta, integration with a payment terminal and cloud data backup. To continue using these options, you must pay for renewal. The term and price are specified on each option’s page in the Torgsoft online store.
Frequently asked questions about technical support and pricing
Does Torgsoft have a subscription fee?
There is no subscription fee for a perpetual Torgsoft Start, Torgsoft Ultra or Terminal licence. Software updates are free. The additional options you require and specialist assistance beyond the free implementation package are paid for separately. Options with a 1-year licence require annual renewal. Torgsoft Online and licence rental remain valid for the paid period.
How much free technical support will I receive after purchase?
The first purchase of a perpetual Start or single-workstation Ultra licence includes 2 hours valid for 30 days. Ultra for several workstations includes 3 to 5 hours depending on the number of workstations, while a Terminal licence includes 3 hours. Renting a licence for 1 year includes 2 hours valid for 30 days.
Are 2 hours enough to get started?
This time can be used for installation, initial configuration and explanations of the main operations in the software. The duration depends on the number of workstations, the equipment and what needs to be configured. A manual and video tutorials are available for self-study.
What happens if I do not purchase a service agreement?
You can continue using the software under your perpetual licence and install free updates yourself. The manual and video tutorials will remain available. If you require a consultation or specialist work beyond the free implementation package, you will need to purchase a service agreement. Time-limited options are paid for separately.
What is the smallest service agreement package?
3 hours of specialist work valid for 30 days for 2 990 UAH. Under this package, you can order consultations, software configuration, database transfer or connection of compatible equipment within the available time.
How is time deducted under a service agreement?
According to the actual time a specialist spends working on your request. The remaining hours are displayed in your account. The package expires when the paid period ends or all hours have been used.
What is paid for when moving to another computer?
Deactivating the licence on the previous computer and activating it on another one are free of charge. Contact us from the telephone number registered to the licence owner. Software installation and the transfer of the database and settings by a specialist are paid for under a service agreement. Licence activation alone does not transfer your data.
How much does Torgsoft cost over 3 years?
At the listed prices, for one store with one checkout and a software-based cash register: 20 820 UAH with Start or 29 960 UAH with single-workstation Ultra without a service agreement. If one 365-day service agreement is purchased each year, the totals will be 59 790 UAH and 68 930 UAH respectively. The calculation assumes unchanged prices. Equipment and other options are not included.
Is Torgsoft cheaper than BAS and subscription-based software?
In this example, over 3 years, Start with a software-based cash register and without a service agreement costs 20 820 UAH, while Ultra costs 29 960 UAH. BAS with ITS PROF and Checkbox costs 65 964 UAH, HugeProfit with Checkbox costs 37 728 UAH, and Skynum with Checkbox costs 76 932 UAH. This is an indicative comparison of the selected configurations assuming unchanged prices. Features, limits and the amount of support differ; the options and services required for your store must be taken into account.
When is technical support available?
Every day from 9:00 to 18:00. On Sundays, requests are accepted in the Telegram chat @torgsoft_help. Consultations and specialist work beyond the free implementation package are paid for under a service agreement regardless of the method of contact.
How to contact technical support
- In the software, open Help → Technical support request. You can also create a request in your account.
- Call: +38 (067) 558 37 84.
- Message us on Telegram: @torgsoft_help.
- Send an email: info@torgsoft.ua.
In your request, describe what needs to be done or what error occurred. If an error message appears, include its text or a screenshot.
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