How to pay to a current account using Privat24?

How to pay a company invoice via Privat24 and what documents are important for the buyer and seller

Paying to a company's current account via Privat24 is a regular bank payment using account details. In Privat24, you can make payments by details, search for a recipient by EDRPOU, IBAN, or name, and download receipts. PrivatBank notes that payments by details are usually processed instantly, but in some cases, crediting may take up to 1–2 working days. (privatbank.ua)

What to prepare before paying

Before paying, you should have an invoice from the seller or another document with payment details. For a correct payment, you usually need: recipient's name, EDRPOU code or sole proprietor's tax number, account in IBAN format, amount, and payment purpose. In Privat24 itself, the payment is searched specifically by EDRPOU, IBAN, or company name. (privatbank.ua)

The most important rule for the buyer is to transfer the details and purpose of payment from the invoice without arbitrary abbreviations and replacements. This reduces the risk of error when crediting funds and facilitates the identification of the payment by the seller.

How to pay an invoice via Privat24 in the web version

The payment algorithm in Privat24 now comes down to a few steps:

How to pay an invoice via the Privat24 mobile app

In the mobile app, the logic is the same: the "Payments" section, search by EDRPOU, IBAN, or recipient's name, verification of details, selection of the debit source, and confirmation of the operation. If the seller sent a ready-made IBAN, it can be used as the main identifier to search for the payment. (privatbank.ua)

If the company sends an invoice with a QR code, it is important to distinguish between two options. When the QR code contains only full bank account details in IBAN format, the State Tax Service considers such a payment as a regular bank transfer; the rules regarding cash registers/software cash registers (RRO/PRRO) for the seller apply in this case in the same way as when entering the IBAN manually. (dp.tax.gov.ua)

When to expect the funds to be credited

For standard payments by details, PrivatBank indicates instant execution, but allows that in some cases funds may be credited within 1–2 working days. Therefore, the buyer should not rely only on the moment of debiting from the card — the seller often waits for the actual crediting to their account to ship or activate the service. (privatbank.ua)

How to get a payment receipt in Privat24

After the payment, the receipt can be obtained in Privat24 itself. The official PrivatBank pages indicate two typical methods: via the "Payment Archive" or via "History" → "Payments" → "Receipt". The bank also explicitly states that the receipt can be printed, downloaded, or sent to an e-mail. (privatbank.ua)

For the buyer, this document is usually enough to quickly confirm the payment fact to the seller. But the Privat24 receipt is a bank confirmation of the transfer, and not a universal replacement for all the seller's documents.

What the seller must consider if they accept payment by details

1. What information to show on the website or in online sales

If the sale takes place remotely or via a website, the seller is obliged to provide direct and simple access to their data: full name, location, e-mail or address of the online store, identification code, and if the activity is licensed — also information about the license. It should also be clear whether taxes are included in the price and how much delivery costs. (Law of Ukraine)

An electronic contract is concluded through an offer and acceptance, and the proposal to conclude such a contract must contain essential conditions. If the parties agreed to conclude a contract via information and communication systems, it is considered concluded in writing. This means that the invoice, payment page, delivery terms, order of access to the product or service, and order confirmation must be agreed upon and properly saved. (Law of Ukraine)

2. How the buyer's receipt differs from a fiscal check

The Law on RRO defines a settlement document as a document of established form and content, and the form and content of such documents are established by the Ministry of Finance. Therefore, the bank receipt from Privat24 in itself is not a fiscal check and does not replace it in situations where the seller is obliged to use RRO or PRRO. (Law of Ukraine)

For accounting, the seller must have their own primary documents, since primary documents are the basis for accounting of business transactions. Therefore, a receipt from the buyer is useful for prompt confirmation of payment, but does not cancel the need to issue the seller's documents concerning the essence of the transaction — waybill, act, internal accounting documents, and other documents required by a specific sales model. (Law of Ukraine)

3. When RRO/PRRO might not be applied

For services, the law explicitly establishes an exception: RRO/PRRO and settlement books are not applied if settlements are conducted exclusively using remote banking systems and/or money transfer services. (Law of Ukraine)

Regarding goods, the official position of the STS is as follows: if the buyer transfers funds to the seller's current account by details in the IBAN format, RRO/PRRO might not be applied. The tax office separately emphasizes that with a mixed payment model, a fiscal check is required precisely for the part that constitutes a settlement operation — for example, for accepting cash or card payment. (zir.tax.gov.ua)

4. Delivery of goods and documents in the parcel

The tax office explains: if the goods are sold with full prepayment to the seller's current account in the IBAN format, a fiscal check through RRO/PRRO may not be issued, but a document for the goods must be enclosed in the postal shipment — a sales receipt, waybill, etc. If, upon delivery, the courier accepts cash or card payment, he must issue and provide the buyer with a fiscal check for the full amount of the respective settlement transaction. (wvp.tax.gov.ua)

5. What happens for mistakes with RRO/PRRO

If the seller should have used RRO/PRRO, but did not properly conduct the transaction or did not issue the appropriate settlement document, Article 17 of the Law on RRO provides for financial sanctions: 100% of the value of goods sold with violations for the first violation and 150% for each subsequent one. (Law of Ukraine)

Short practical example

If the buyer fully paid the invoice via IBAN through Privat24, and the seller ships the goods by post, the seller may not apply RRO/PRRO specifically for this bank transfer, but must put a commodity document in the parcel. However, if the buyer paid only part to the IBAN, and paid the rest to the courier by card or in cash, a fiscal check is already required for this additional payment. This exact model is directly described by the STS in its explanations. (zir.tax.gov.ua)

Official sources

Програма обліку товару для інтернет-магазинів, крамниць, торгових точок, складів та виробництва