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8 types of monetary motivation of sellers to increase sales

24.06.2021 16:36
Anna Prikhodko
Anna Prikhodko

Developer, business process automation specialist, host of Torgsoft Podcast

5 Clear Signs of an Unmotivated Salesperson

  • The employee doesn't care if a customer comes into the store or not. This is evident in how the salesperson greets the customer: an unmotivated salesperson is openly unenthusiastic about working with clients.
  • The salesperson is often late, blaming circumstances: traffic, forgotten keys, daycare, or burst pipes in their apartment.
  • They communicate disrespectfully with customers: leisurely ending a phone call when a customer is already at the register (some don't even hang up), using phrases like «It's written right here!», «We're already [1 minute] closed!», «Can't you see I'm stocking items?», «Where did you get that?», «Don't touch with your hands!», «Everything is on display», «I don't have change; go exchange it», «Don't you see it’s not weighed?», «Why are you bothering me? Are you buying or not?».
  • Frequently calls in sick or goes out for a smoke.
  • As a result, loyalty programs in the store are ineffective, and the daily sales count decreases — customers try to avoid coming to the store unless absolutely necessary.

Unmotivated salesperson: signs and solutions

What to Do with Unmotivated Salespeople?

If an employee performs poorly, the first impulse is to part ways with them.
But a store owner understands that achieving high results solely through product, advertising, and customer service is practically impossible. Loyal employees are needed. Firing someone without trying to improve the situation is irrational: significant effort and money have already been invested in the employee.
A system for motivating salespeople in retail is essential.

How to Properly Motivate Salespeople with Money: Schemes and Methods

The motivation of sales staff directly affects sales. When creating a motivation system, it’s important to consider that employees' goals, values, and plans may significantly differ from the store owner's vision. Every salesperson is at work for different reasons, and often it’s not just about money.
Motivational words won’t help if the base salary doesn’t meet expectations. In this article, we’ll touch on financial motivation for staff. Monetary motivation works when an employee receives proportionally large pay for great effort.
At the same time, payroll costs should allow the store to not only survive but profit, while salespeople should be engaged, not just appear busy.
 
How to organize work so that salespeople want to work, and you earn more profit? Experiment and combine incentive systems.

Fixed Part

No matter how appealing it may be to pay salespeople on a "bare" commission, not everything depends on employees: you purchase the goods, set the prices, manage, and make key decisions. Employees can influence the situation, but they can't drastically change it.
 
In retail, demanding work based only on commission isn’t quite reasonable. Salespeople should have a salary: it guarantees they’ll receive money, even if your sales method doesn’t work out.

Bonus Part

This is the most interesting part of the salary — it reflects the employee's performance.
 
Bonuses may not only be a percentage of sales but also consist of various metrics, calculated differently. The salesperson should know each factor affecting the bonus to understand their area of responsibility.

Motivation is the key to quality service in the store

Team Motivation

Everyone receives a bonus if the sales target is met. This motivates the team to achieve success.
 
Some entrepreneurs believe paying a percentage for personal sales is inconvenient, as it can lead to competition between salespeople, client poaching, or ignoring "unprofitable" customers. There is some logic in this.
 
However, this motivation system has a downside — there may be team members who work poorly but still receive the bonus like everyone else.

Bonus for Individual Sales

The salesperson receives a percentage or amount from each sold item.
The employee is motivated to sell and feels the impact of each sale.
However, if your store’s employees have additional duties besides sales, they might avoid these tasks, as they aren’t rewarded by bonuses.

Seasonal Bonuses

Some stores offer bonuses only during peak season when salespeople are busy due to a customer influx. If seasonal bonuses are the only bonuses, it may lead to disinterest in customers during the "off-season," causing staff turnover once the season ends.

Achievement Bonuses

In addition to sales bonuses, rewards can be given for achieving specific goals: reaching 130% of the sales target, selling a specific number of a certain product type, or achieving a new average check amount.
If the target is realistic, combined with a reward, the bonus will serve as a strong motivator. Employees will actively engage in upselling and strive to interest the customer.

Increased Percentage

A double percentage can significantly boost sales of specific product groups: discounted items, last season’s inventory, items from certain brands, or upsell products. This type of motivation not only serves as a financial incentive but also a game, where the salesperson wants to prove they can sell anything.

Progressive Percentage

The employee can earn more if their bonus grows with sales volume.
 
But if the target is unachievable from the outset, the salesperson might lose motivation by month’s end, feeling that the effort spent doesn’t align with the calculated bonus. Splitting the target into tiers and increasing the percentage at certain milestones can help.

Reward for Selling Specific Items

An extra payment for selling specific items motivates the employee to sell items that have been in storage for a long time, are outdated, or have defects. This approach works well as it’s simple: to earn the bonus, the salesperson needs to take just one step — sell the item. People tend to choose the shortest path.

Price-Based Incentives

Selling a higher-priced item from the category the customer came for is another way to boost the average ticket. Setting percentage tiers or fixed amounts tied to the item price encourages salespeople to put more effort into selling high-ticket items.

What Kind of Pay Should Be Offered for Salespeople to Work Well?

It’s better to use several bonus schemes.

Building a motivation system is always experimental. The right scheme might not work out the first time: preliminary calculations differ from reality, and adjustments are needed to fit your business.
 
Torgsoft — a personnel motivation program, allows you to set up all the above types of bonuses and those not included in this list; with a few clicks, you can create and calculate sales targets by product group and criteria.
 
An additional option «Salary Calculation and Employee Motivation System» allows you to create over 15 direct salary calculation methods for employees, combine them in any form, and link them to an unlimited number of sales targets, which can be built according to 5 different criteria. With the «Salary Calculation» function, you can experiment and forecast payroll funds.

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