On Tuesday, September 14, there was a failure on the tax service server that accepts fiscal receipts for the software ECR.
Users of Torgsoft 2020.0.37 in the old design and 2020.8.5 in the new design, and earlier versions, experienced issues with printing receipts.
To prevent such issues in the future, update the Torgsoft software to the latest versions 2020.0.41 and 2020.8.6 respectively.
Before updating, be sure to back up the current Torgsoft database.
Torgsoft software, including the software ECR, is a tool for recording payment transactions that operates on the user's devices and offers flexible settings. According to clause 11.2 of the License Agreement, the software is provided "as is," and Torgsoft does not guarantee its compliance with user expectations, equivalents, or standards not specified in the official specification. Since there are more than 25 types of fiscal receipts in Ukraine depending on the industry and payment methods, it is recommended to obtain official clarifications from tax authorities regarding receipt compliance with legal requirements before using the software ECR. Detailed terms of use for the Torgsoft software ECR are available in the Regulatory Documents section.
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