Bag Checks in Stores: Customer Rights and Staff Actions

Checking bags and detaining customers in a store: legal limits and action algorithm for suspected theft

A store employee has no right to forcibly open a customer's bag, turn out their pockets, touch their body, take away their phone or documents, or detain a person solely due to an anti-theft gate alarm, behavior, appearance, or refusal to show their belongings. A seller, cashier, or administrator can calmly report a discrepancy, offer to verify the receipt and purchases, ask the person to voluntarily show the contents of their bag, document the event, and call the police. A sign stating "Administration has the right to check bags" does not create such a right.

Detention is possible only in cases specified by law. Any person can detain an individual without a court warrant when caught during the commission or attempted commission of a criminal offense, immediately after it, or during a continuous pursuit, but must immediately hand the detained person over to an authorized body or report the detention and location. Licensed security personnel have specific, but also limited powers. In all cases, the priorities should be human safety, minimal interference, preservation of evidence, and a prompt call to the police.

Who can do what in a store

The special rights of security personnel belong not to any employee in uniform, but to the personnel of a security entity operating within the scope of licensed activity. Security services are provided on the basis of a written contract; personnel must meet qualification requirements, have identification marks, and an official ID.

Can a store check customers' bags and pockets

Forcibly opening a bag is prohibited

A seller, cashier, or administrator can ask a customer to voluntarily show the contents of their bag or package. A person may agree or refuse. Refusal in itself does not prove theft and does not give employees the right to use force.

Even the Law "On Security Activities" allows security personnel to inspect the belongings of individuals during access control only with voluntary consent. Therefore, a security guard cannot forcefully unzip a bag, independently rummage through its contents, or force a person to turn their pockets inside out.

If a customer agrees to a check, the safe procedure is as follows:

• the employee explains the reason for the request without public accusation;

• the customer opens the bag themselves and shows its contents;

• the employee does not touch personal belongings without separate consent;

• the check is limited to what is necessary to clarify the specific discrepancy;

• if possible, an administrator or a second employee is present;

• the procedure does not turn into an interrogation, humiliation, or public discussion.

Voluntariness is incompatible with threats, physical blocking, insults, or statements like "if you are not guilty, you are obliged to show your bag."

Pockets and personal search

Store employees have no authority to conduct a personal search or forcibly check pockets. It is forbidden to touch the customer's body, run hands over clothing, or demand the removal of clothing.

A superficial check is a police measure. The law defines it as a visual inspection of a person, running a hand, special device, or tool over the surface of clothing, as well as a visual inspection of an item or vehicle. The police apply this measure only on grounds prescribed by law. During a superficial check of belongings, the person shows their contents independently.

A sign at the entrance does not create a right to forcible search

A sign reading "Entry with bags prohibited," "Administration has the right to check belongings," or "In case of gate alarm, the customer is obliged to undergo an inspection" cannot expand the powers of store employees. The internal rules of a business entity do not override constitutional guarantees of freedom, personal inviolability, respect for dignity, and private life.

A store can post an appropriate informational notice, for example:

For the safety of visitors and the protection of property, open video surveillance is conducted in the store. In the event of a discrepancy, an employee may offer to voluntarily verify purchases against the receipt. Forcible checks are not conducted by store employees.

Can they demand to see a receipt at the exit

An employee may ask to see a receipt to verify payment for goods, but an ordinary store employee does not thereby gain the right to forcibly stop every customer, take the receipt, or inspect personal belongings.

A receipt is an important way to quickly clarify whether an item was paid for. The law on ECR obliges transactions to be processed for the full purchase amount and provides the customer with a paper or electronic receipt in cases where the use of ECR/SECR is mandatory.

What should suspicion be based on

Internal security policy should require employees to describe specific facts, not to evaluate the visitor's appearance or personality.

Objective circumstances may include:

• the employee directly saw the item being concealed and carried past the checkout area;

• the event was recorded by a camera, and the employee reviewed the recording or observed it in real-time;

• there is a report from an eyewitness with a specific description of actions;

• the anti-theft gate went off, after which a specific unpaid item or active security tag was identified;

• an item the customer carried out of the trading hall is missing from the receipt or POS system data;

• torn packaging, a removed security sensor, or other material traces related to a specific event were discovered.

An alarm from a gate does not in itself prove theft. The cause may be an undeactivated tag on a paid item, an item from another store, a technical glitch, or an object that belonged to the person before entering.

It is unacceptable to form a "portrait of a potential thief" based on ethnic origin, skin color, language, age, gender, disability, clothing, financial status, place of residence, accent, nervousness, or other personal traits. The decision to check or monitor closely should be based on behavior and the facts of a specific event, not stereotypes.

When a customer can be detained

General right of any person

Article 207 of the Criminal Procedure Code of Ukraine allows everyone to detain a person without a court warrant:

1. during the commission or attempted commission of a criminal offense;

2. immediately after its commission;

3. during the continuous pursuit of a person suspected of its commission.

A person who is not an authorized official and has made such a detention is obliged to immediately deliver the detained person to an authorized official or immediately report the detention and location.

This norm applies to a criminal offense. It does not give the right to physically hold any customer due to vague suspicion, a gate alarm, or refusal to show a bag. If employees do not see obvious circumstances of a criminal offense or cannot properly assess the situation, the safe procedure is not to use force, preserve evidence, notify the administrator, and call the police.

The Criminal Code also provides that the actions of a victim or other persons immediately after an encroachment, aimed at detaining the offender and delivering them to authorities, are not criminally wrongful if measures necessary for detention are not exceeded.

Powers of licensed security personnel

Security personnel, while performing their duties, may:

• demand the cessation of unlawful actions;

• demand compliance with access control and internal facility regimes;

• in cases prescribed by law, prevent entry and detain persons violating established rules of entry or exit, with mandatory immediate notification to the police;

• counteract offenders and immediately notify the police of a criminal or administrative offense;

• use physical force and special means only in cases and in the order determined by law.

Detention by security personnel is not administrative detention. The detained person must be immediately handed over to the police.

When physical force is permitted

For licensed security personnel, physical force and special means are exceptional measures. The law allows them if other measures have not stopped the encroachment or ensured compliance with a lawful demand, in particular to protect people or property from attack or to detain an offender committing unlawful actions and resisting. The applied measure must be necessary and proportionate to the situation.

Store employees should not:

• chase a person at the risk of visitors or traffic;

• tackle them to the floor over a minor property suspicion;

• hit, choke, or apply pain compliance techniques as punishment;

• tie the person up, lock them in a back room, or hold them longer than objectively necessary to hand them over to the police;

• use special means outside the bounds of the law;

• continue the use of force after the danger or resistance has ceased.

The preservation of goods does not justify an unjustified risk to life and health. If a person is aggressive, has an object resembling a weapon, threatens staff, or tries to provoke a fight, employees must retreat to a safe distance, protect other visitors, call the police, and act according to the store's safety plan.

Legal action algorithm for suspected theft

Step 1. Check the facts

The employee must make sure a technical or cash register glitch did not occur:

• verify the item against the receipt;

• check if a tag remains active on a paid item;

• review the available video fragment;

• clarify information with the cashier;

• check sales data in the accounting system;

• separate personal assumptions from what the employee actually saw.

Step 2. Notify the administrator or security

It is not advisable to conduct a conflict conversation alone. If possible, an administrator or a second employee should be involved. This reduces the risk of error and helps to reconstruct events later.

Step 3. Approach neutrally

Do not shout "Thief!", "You stole an item," or discuss suspicion in front of other customers.

Appropriate phrasing:

Good afternoon. We have a discrepancy regarding the payment for this item. Please help us verify the purchases with the receipt.

The security system triggered. It might be a technical error. Let's check the receipt and the item.

We ask you to voluntarily show the contents of the bag to clarify the situation. You have the right to refuse. If there is factual data regarding an offense, we will contact the police.

Step 4. Offer a voluntary check

If the customer agrees:

• they show their belongings themselves;

• the employee does not conduct a search;

• the check takes place without humiliation or unnecessary witnesses;

• phones, correspondence, photos, banking apps, or other data not related to the event are not checked.

An invitation to go to the administrator's or security room must also be voluntary if there is no legal basis for detention. Refusal to go to a staff room is not evidence of guilt.

Step 5. Call the police if factual grounds exist

When calling 102, you must report the facts:

• name and address of the store;

• time of the event;

• what exactly employees saw or the camera recorded;

• which item is presumably unpaid;

• whether the person is in the store or has left;

• whether there is aggression, weapons, victims, or a threat;

• whether the video recording is preserved;

• contact of the responsible employee.

Do not exaggerate or pre-determine legal classification. Phrasing "a person we suspect of taking an unpaid item" is more accurate than a categorical "we detained a criminal."

Step 6. Do not hinder the police or replace them

Legal qualification, the need for a search, seizure of items, processing of materials, and other procedural decisions are determined by authorized individuals.

Store employees transmit factual information, video recordings, documents, and explanations. They should not instruct the police officer on what specific article to apply or independently conduct investigative actions.

Step 7. Preserve evidence

Immediately after the event, one should:

• record the exact time;

• save the required video fragment;

• not edit or crop the only original file;

• record the camera number and time frame;

• save the receipt, cash transaction, and inventory control data;

• record the name, SKU, quantity, and documented value of the item;

• write down the contacts of witnesses, if they agreed to provide them;

• draw up an internal act or memo.

Step 8. If suspicion is not confirmed

The employee must stop the check, return documents or items if they were voluntarily handed over, and politely apologize.

You should not demand the person to sign a waiver of claims. Also, the recording of the incident should not be deleted contrary to established storage rules or after receiving a demand to preserve it for the review of a complaint or proceeding.

Internal incident report

The law does not establish a universal form for a store's act on suspicion of theft. A company can approve its own template with an internal document.

It is advisable to include in the act:

The document should not use labels like "thief," "professional thief," "fraudster," or include unverified information about ethnicity, health status, addictions, or other personal characteristics. Actions and facts should be recorded.

ECR/SECR, inventory control, and stocktaking

ECR or SECR is not a tool for inspecting a customer and does not grant personnel additional powers. However, transaction data helps quickly verify:

• whether a specific item is on the receipt;

• what time the payment was made;

• which register generated the receipt;

• whether there was a return or cancellation;

• whether the amount and list of goods match the actual purchase.

If, after clarifying the circumstances, the customer decides to purchase the unpaid item, the sale is processed in the usual manner through ECR/SECR when its use is mandatory. You cannot create fictitious returns, cancellations, or duplicate transactions merely to mask an incident.

If a shortage or theft is established, the company needs to separate the security event from the accounting processing. The accounting software data itself does not replace primary documents. The basis for the accounting of business transactions is primary documents.

It is advisable to:

• conduct a control stocktaking of the item or relevant product group;

• execute stocktaking documents and the manager's decision;

• draw up an act on the established circumstances;

• attach documents on the acquisition and carrying amount of the item;

• save data on product movement, sales, returns, and adjustments;

• separately determine accounting and tax consequences taking into account the taxation system and VAT payer status.

The Regulation on the Inventory of Assets and Liabilities is effective in the edition of December 23, 2025.

Video surveillance in the store

Video surveillance is one of the most effective ways to prevent losses and confirm incident circumstances, but video depicting a person may contain personal data. The store must have a lawful purpose, a defined basis for processing, ensure transparency, not collect excessive data, and not retain recordings longer than necessary for the specified purpose.

What documents should be approved

For a video surveillance system, it is advisable to have:

• a manager's order to implement video surveillance;

• a regulation on video surveillance and personal data processing;

• a defined purpose, such as human safety, property protection, crime prevention, and incident investigation;

• a camera layout plan;

• a list of employees with access;

• rules for viewing, copying, transferring, and deleting recordings;

• a justified retention period;

• a procedure for responding to requests from individuals, police, courts, and other authorized bodies;

• technical security measures: passwords, access segregation, logging, backups, and protection against unauthorized deletion.

The purpose of processing must be recorded in the controller's documents, and processing must be open, transparent, adequate, and not excessive.

Notice of video surveillance

A visible notice must be placed prior to entry into the filming zone. It should contain at least information about the entity conducting the surveillance, the purpose, and how to get complete information about data processing.

Example:

Open video surveillance is conducted on the premises for the safety of visitors and employees, property protection, and incident investigation. Personal data controller: LLC "_____" / Sole Proprietor ______. Contacts: ______. Full information on personal data processing: QR code or web address.

The law requires informing a person about the data controller, the composition and content of collected data, their rights, the purpose of collection, and the persons to whom the data is transferred.

Where cameras should not be installed

Cameras should be placed in a way that does not create an excessive intrusion into privacy. Appropriate locations:

• entrances and exits;

• checkout zones;

• shopping aisles;

• display areas of expensive or small-sized goods;

• receiving and shipping areas;

• warehouse entrances;

• service areas with a high risk of loss.

Video surveillance should not be conducted in restrooms, fitting rooms, showers, changing rooms, and other places where a person reasonably expects heightened privacy. Continuous audio recording also requires a separate legal assessment, clear purpose, minimization, and proper notification.

Retention period

For a regular store, the Law "On Personal Data Protection" does not establish a uniform retention period for all recordings. The store must determine a justified period taking into account the purpose, risks, and technical capabilities. Data by which a person can be identified should not be kept longer than necessary for a lawful purpose.

If a specific recording relates to an incident, complaint, insurance claim, legal dispute, or police appeal, it is advisable to save it separately for the time necessary to protect rights and fulfill legal requirements.

For video and photo materials obtained by a licensed security entity during security measures, a special rule applies: they must be properly stored for one year, used exclusively in official activities, and destroyed by a commission of three representatives after the period expires, with an act drawn up.

Who can view the video

Access should be granted only to designated employees who need it to perform their duties. One should not:

• forward videos to private messengers unnecessarily;

• store recordings on employees' personal phones;

• demonstrate the incident to unauthorized people;

• publish footage labeled "thief";

• create informal groups or open "blacklists" of customers.

Disseminating personal data requires a lawful basis, and the controller is obliged to protect data from illegal access, loss, destruction, and other unlawful processing.

Transferring a recording to the police, a court, a lawyer, an insurance company, or another person must be carried out on a proper legal basis, to the necessary extent, and with a record of to whom, when, and what was transferred.

Facial recognition and "blacklists"

Ordinary video recording and automatic facial recognition carry different levels of risk. Biometric data belong to categories for which the law establishes special restrictions. Before implementing facial recognition, automated profiling, or a database of "suspicious customers," a separate legal assessment of grounds, proportionality, risks, retention periods, and human rights is required.

Practice of the Ukrainian Parliament Commissioner for Human Rights

In practical recommendations on video surveillance, the Commissioner notes that legislation does not establish a general ban on cameras in the facade or trading hall of a store. Property protection can be a legitimate interest, but it must be balanced with a person's right to privacy. It is recommended to define the purpose, assess proportionality, develop internal documents, restrict access, and place visible notices.

Actions creating the highest legal risk

Store and security employees are prohibited from:

• forcibly opening bags, packages, or backpacks;

• turning a customer's pockets inside out;

• touching the body or conducting a personal search;

• taking a phone and demanding it be unlocked;

• viewing photos, messages, banking apps, or documents on a phone;

• taking a passport, ID, bank card, or personal item "until the police arrive" without a legal basis;

• forcing someone into a security room merely on suspicion;

• blocking doors or locking a person without a legal basis for detention;

• using force as punishment;

• demanding a "store fine," double, triple, or other arbitrary payment;

• threatening to publish a photograph;

• posting a video on social networks;

• publicly calling a person a thief before facts are established;

• forcing someone to sign a confession;

• promising not to call the police in exchange for an arbitrary cash payout;

• deleting, editing, or substituting video recordings;

• backdating false reports or explanations.

A store has no authority to independently impose administrative or criminal punishment. It can protect property, report offenses, hand over evidence, and claim compensation for documented damage in the manner prescribed by law.

Liability for theft of goods

Legal qualification is determined by authorized bodies and the court, not by store employees.

Petty theft under Article 51 of the Code of Administrative Offenses

Article 51 of the Code of Administrative Offenses (CAOU) provides for administrative liability for the petty theft of someone else's property by theft, fraud, appropriation, or embezzlement.

For classifying offenses in 2026, the estimated tax-free minimum income of citizens is UAH 1,664. Accordingly:

• 0.5 of this minimum is UAH 832;

• 2 such minimums is UAH 3,328.

The final determination of property value and legal qualification is made by authorized bodies. The store must provide documents confirming the item, its quantity, and value.

Sanctions under Article 51 of the CAOU:

For the fine amount, one tax-free minimum equals UAH 17. Therefore, the monetary limits of the fines are UAH 850–1,700, UAH 1,700–5,100, UAH 5,100–10,200, and UAH 10,200–17,000, respectively.

Criminal liability

If an act does not fall under the rules for petty theft or has other signs, Article 185 of the Criminal Code of Ukraine may apply. The type and severity of punishment depend on property value, recurrence, method, group nature, intrusion, size of damage, and other established circumstances. The store should describe the facts, not independently determine the part of the article.

Liability of the store and employees for illegal actions

Unlawful checking or detention can create civil, administrative, criminal, and reputational risks for the employee and the company.

Possible consequences:

• demand to stop the violation;

• complaint to store management, mall owner, Parliament Commissioner for Human Rights, or other competent bodies;

• lawsuit to protect honor, dignity, privacy, and compensate for material or moral damage;

• liability for unlawful deprivation of liberty in the presence of corpus delicti;

• liability for strikes, beatings, bodily injuries, or exceeding permissible measures;

• consequences for unlawful processing or dissemination of personal data;

• disciplinary, civil, administrative, or criminal liability of security personnel.

Liability does not arise automatically from a polite request to voluntarily show purchases. The risk arises when a request turns into coercion, unlawful detention, humiliation, violence, unlawful seizure of items, or illegal dissemination of information.

Special situations

Suspicion regarding a minor

Employees should not intimidate a child, conduct an independent interrogation, separate them from parents or legal representatives, force them to sign an explanation, or publish photos.

It is advisable to:

• ensure the safety of the child;

• invite an administrator;

• call the police if there are factual grounds;

• notify parents or a legal representative;

• not apply physical or psychological pressure;

• save video and documents.

Police interviewing of minors is permitted only with the participation of a parent, other legal representative, or a teacher.

Administrative liability under the CAOU begins at age 16. Criminal liability generally begins at 16, but for theft provided for by Article 185 of the Criminal Code of Ukraine, it can begin at 14.

A person has a disability, behavioral characteristics, or a specific health condition

Unusual behavior, speech difficulties, lack of eye contact, anxiety, or slow reaction are not evidence of theft.

Employees must:

• speak calmly and in short, understandable phrases;

• not touch the person unnecessarily;

• give time to respond;

• involve an accompanying person if necessary;

• not make assumptions about a diagnosis;

• not record unnecessary health information.

The customer has the same item from another store

An identical item or active tag does not prove theft. The employee may offer to show a receipt or other proof of purchase, but has no right to forcibly seize the item.

To reduce conflicts, a store can:

• clearly label its own goods;

• deactivate security tags during sales;

• ensure gates function correctly;

• allow people to voluntarily declare similar goods at the entrance without forcibly handing items over for storage.

Aggression or threat

If a person threatens, uses violence, or has a dangerous object:

• do not provoke a physical confrontation;

• lead other customers away;

• activate the panic button;

• call the police;

• if possible, block access to the danger zone without creating a trap for visitors;

• provide first aid to victims;

• preserve the crime scene and video recordings.

Security activity license

A store does not need a separate "bag check license" — the law does not provide for such a permit. Installing a regular video surveillance system for one's own safety is also not in itself the provision of security services.

If the store hires an external security company, check:

• the presence of a valid security license;

• written contract;

• limits of parties' liability;

• incident response procedure;

• conditions for damages compensation;

• personnel requirements;

• procedure for using video, special means, and official documents;

• liability insurance, if required by the contract;

• procedure for information exchange and personal data protection.

Security activity is licensed in accordance with the Law "On Licensing Types of Economic Activity," and special organizational and staffing requirements are established by License Conditions. A violation by an individual employee does not mean automatic license cancellation, but recorded violations can be grounds for licensing control measures and liability as determined by law.

How to systematically reduce theft without conflicts with customers

The best protection is not mass bag checks, but a combination of organizational, technical, and accounting measures.

Organizational measures

• approve written instructions for employees;

• appoint individuals responsible for responding;

• train personnel in neutral communication;

• establish a "no public accusations" rule;

• involve an administrator in every conflict incident;

• conduct event reviews without disseminating personal data;

• maintain an incident log;

• regularly check procedural compliance.

Technical measures

• cameras with sufficient image quality;

• proper camera placement with no "blind spots";

• synchronized time on cameras, registers, and the server;

• anti-theft tags and functional gates;

• panic button;

• inspection mirrors;

• adequate lighting;

• protected showcases for expensive small goods;

• warehouse access control;

• backups of critical recordings.

Accounting measures

In the inventory control system, it is advisable to:

• delineate employee rights;

• use personal accounts;

• keep an action log;

• monitor returns, cancellations, and manual discounts;

• conduct regular stocktaking;

• analyze shortages by items, shifts, and zones;

• verify sales against actual balances;

• control movements between warehouse and trading hall;

• keep a history of adjustments.

In Torgsoft, these mechanisms should be configured according to job authority to reduce the risk of unauthorized changes, detect discrepancies faster, and save data for internal audits.

Brief instructions for an employee

1. Saw a suspicious event — do not accuse the person publicly.

2. Check the receipt, cash data, tag, and video.

3. Notify an administrator or security.

4. Calmly offer to verify purchases.

5. Ask to show a bag only voluntarily.

6. Do not touch the body, pockets, phone, or personal belongings.

7. Do not block the exit without a legal basis for detention.

8. If there are specific facts, call the police.

9. In case of legal detention, immediately notify the police and do not use excessive force.

10. Save the video, receipt, accounting data, and draw up an internal act.

11. Do not publish the person's photo, name, or video.

12. If suspicion is not confirmed — stop the check and apologize.

Official sources

1. Constitution of Ukraine, Law of 28.06.1996 No. 254k/96-VR — Articles 3, 28, 29, 32.
   https://zakon.rada.gov.ua/go/254к/96-вр

2. Law of Ukraine "On Security Activities" of 22.03.2012 No. 4616-VI — Articles 5, 7, 8, 10–12, 15, 16.
   https://zakon.rada.gov.ua/go/4616-17

3. Criminal Procedure Code of Ukraine of 13.04.2012 No. 4651-VI — Article 207.
   https://zakon.rada.gov.ua/go/4651-17

4. Criminal Code of Ukraine of 05.04.2001 No. 2341-III — Articles 22, 38, 126, 146, 185.
   https://zakon.rada.gov.ua/go/2341-14

5. Code of Ukraine on Administrative Offenses of 07.12.1984 No. 8073-X — Articles 12, 13, 51.
   https://zakon.rada.gov.ua/go/8073-10

6. Law of Ukraine "On the National Police" of 02.07.2015 No. 580-VIII — Articles 33, 34.
   https://zakon.rada.gov.ua/go/580-19

7. Law of Ukraine "On Personal Data Protection" of 01.06.2010 No. 2297-VI — Articles 6–8, 11, 12, 14, 24.
   https://zakon.rada.gov.ua/go/2297-17

8. Civil Code of Ukraine of 16.01.2003 No. 435-IV — Articles 297, 301, 307, 1166, 1167.
   https://zakon.rada.gov.ua/go/435-15

9. Law of Ukraine "On Principles of Preventing and Counteracting Discrimination in Ukraine" of 06.09.2012 No. 5207-VI — Articles 1, 6.
   https://zakon.rada.gov.ua/go/5207-17

10. Law of Ukraine "On the Application of Registrars of Settlement Operations in the Field of Trade, Public Catering and Services" of 06.07.1995 No. 265/95-VR — Articles 2, 3.
    https://zakon.rada.gov.ua/go/265/95-вр

11. Order of the Ministry of Finance of Ukraine of 21.01.2016 No. 13 "On Approval of the Regulation on the Form and Content of Settlement Documents/Electronic Settlement Documents..."
    https://zakon.rada.gov.ua/go/z0220-16

12. Law of Ukraine "On Accounting and Financial Reporting in Ukraine" of 16.07.1999 No. 996-XIV — Articles 8, 9.
    https://zakon.rada.gov.ua/go/996-14

13. Order of the Ministry of Finance of Ukraine of 02.09.2014 No. 879 "On Approval of the Regulation on the Inventory of Assets and Liabilities."
    https://zakon.rada.gov.ua/go/z1365-14

14. Tax Code of Ukraine of 02.12.2010 No. 2755-VI — Subparagraph 169.1.1, Paragraph 169.1, Article 169, Paragraph 5, Subsection 1, Section XX.
    https://zakon.rada.gov.ua/go/2755-17

15. Law of Ukraine "On the State Budget of Ukraine for 2026" of 03.12.2025 No. 4695-IX — Article 7.
    https://zakon.rada.gov.ua/go/4695-20

16. Resolution of the Cabinet of Ministers of Ukraine of 18.11.2015 No. 960 "On Approval of Licensing Conditions for Security Activities."
    https://zakon.rada.gov.ua/go/960-2015-п

17. Recommendations of the Ukrainian Parliament Commissioner for Human Rights on the organization of video surveillance in public places.
    https://ombudsman.gov.ua/storage/app/media/videosposterezhennya-gromadski-mistsya.pdf