Comprehensive store automation

Warehouse Management

Barcode scanning — receipt, sales, returns, transfers, recounting goods in the accounting program.

Stock control. The program tracks the quantity of goods and alerts if there is too little or too much of the needed goods in stock.

Pricing. It is possible to change prices on goods in bulk in the accounting program, taking into account fluctuations in demand or currency exchange rates.

Integrations with online stores and marketplaces — data exchange about products and orders occurs automatically, on schedule.

Customer Service

Service speed. The presence of automation automatically reduces the waiting time in line, as sales recording occurs instantly. Customers prefer to go to the store where they do not have to wait.

Relevance and transparency. Thanks to automation, prices can be quickly updated and price tags on products changed in the store. It's easier for customers to find the necessary product information.

Marketing

Personalized recommendations. Use data about the purchases of regular customers to provide relevant offers. This will increase sales. Store automation allows you to notify customers individually or in bulk.

Promotions and discounts. In Torgsoft, you can automate and configure various promotional offers, such as classic no-conditions discounts, clearance of old collections or «warehouse liquidation», discount on the second item in the receipt, happy hours, discounts for certain categories of customers, privileged discounts, bring a friend, birthday discount, for quantity or total purchase amount, on specific products or type of product, cooperation with another store, product bundles, promotions by day of the week, two for the price of one, bonus program, gift certificates, etc.

Analytics and Reporting

Real-time reports. Automation provides access to accurate sales analysis, profitability, and demand, which will enable informed management decisions.

Fiscal sales through Torgsoft Fiscal Register. The program will send fiscal receipts to the tax office and electronic receipts to clients via email, Viber, or SMS.

Payroll Accounting and Staff Management

Payroll accounting system in Torgsoft ensures accurate timekeeping of employees, schedule filling, automatic salary accounting.

Staff motivation — setup of 8 types of financial motivation for salespeople to increase sales: collective motivation, individual sales bonus, seasonal bonuses, achievement bonuses, increased percentage, progressive percentage, reward for selling a certain product, tied to the product price.

Store automation helps manage inventory to ensure that products are always available when customers need them. This helps increase sales and reduce costs, as store automation helps avoid unnecessary accumulation of poorly selling items.

With the Torgsoft program, it is easy to monitor the business and quickly respond to customer requests. This improves service. Automation also allows you to delegate routine tasks to the program, so you can focus on business development and other important tasks. This provides a sense of control, calm, and freedom.

There are several types of programs for store automation:

1. POS systems – help manage sales right at the cash register.
2. ERP systems – used to optimize inventory in the store.
3. CRM systems – contribute to better customer relationship management.
4. E-commerce solutions – help integrate online and offline sales.

The Torgsoft program includes all these features and is a comprehensive solution for automating stores of various sizes.

Initial Investment in Store Automation

Initial investments in store automation include costs for:

• computer, 
• barcode scanner, 
• receipt printer,
• label printer,
• accounting software. 

The total cost starts from 20,000 UAH — this is an approximate cost for automating 1 workstation.

More about prices and equipment can be found on the Torgsoft website — all prices are transparent, with no subscriptions or hidden fees; or from Torgsoft automation experts.

Additional Costs for Store Automation

At the beginning of the implementation of automation with Torgsoft, the license owner is provided with 2 hours of free technical support — this time is more than enough for consultations about starting to keep accounts, installation, and system setup, if it is necessary to have it done by Torgsoft professionals.

Secondary costs of store automation may include purchasing additional software options, service contract, ordering a POS terminal from the bank, individual staff training. However, these are not mandatory elements of automation, and accounting can be started without additional expenses.

Return on Investment in Store Automation

Investing in automation saves time and money if taken seriously. As a result — fewer people are needed for accounting and inventory management, errors are reduced, making the data more accurate. This helps sell more and manage inventory better, which increases profits.

If a store with an average monthly revenue of 50,000 UAH allows automation to reduce losses by 2% (from the standard 5% to 3%), then the additional annual savings amount to approximately 12,000 UAH. Considering the total savings and revenue increase (22,000 UAH), the total annual benefits from automation amount to 34,000 UAH.

This means that the initial investment of 20,000 UAH can be recouped in about half a year.

This is a general example of calculating the return on investment (ROI). If the income is higher and the expenses are lower, the payback time of automation can be reduced to a few months.

1. Select a responsible person: clearly define who will handle the implementation of automation in the store.
2. Download the Torgsoft demo on your computer.
3. Watch the beginner's video tutorials.
4. Consult with Torgsoft experts if you need advice on how to use the program in your type of business.
5. Purchase a barcode scanner and start recording initial product stock.
6. Choose a set of equipment. Torgsoft managers will assist you with this.

Challenges of Automation and How to Minimize Them

Entrepreneurs often face the following difficulties:

Resistance from staff, because people are usually conservative and do not want to change their usual processes; or do not want their work schemes or machinations to be exposed.

This problem is resolved in several steps:

• Warn about the installation of the program in advance, so that employees can get used to the idea
• Listen to the "against" arguments, who and why they are expressed. Analyze how objective the arguments are.
• Do not change the decision: if you planned to implement accounting — do it, so that employees cannot manipulate the weakness of the decision and influence subsequent actions

Fear of the unknown, when business owners or employees fear computers, mice, programs, and essentially their own ignorance or incompetence.

• Organize gradual training, starting from the basics of computer literacy to specialized skills using the program with the help of Torgsoft experts. Leave employees the contact number for Torgsoft technical support.

Initial costs of automation, which seem significant without prior calculation.

• In Torgsoft you can find out the total amount of automation of your business, down to the penny. You can compare the amount of automation with the average expenses in trade due to mis-sorting, spoilage of goods, lack of employee control, regular work with clients. Also pay attention to the return on investment calculation described above. Add for comparison the permanent stress, thoughts about the need for accounting, pressure from regulatory bodies, responsibility to customers. This way you can clearly assess whether the value of automation is equal to its cost.

To evaluate the effectiveness of automation in your store with the Torgsoft program, consider the following key performance indicators (KPIs):

1. Customer service time. Track whether the time to serve one customer has decreased with the implementation of Torgsoft. If processes have become faster, this is a good sign.
2. Inventory accuracy. Check whether there are fewer errors in the records about goods. If everything is displayed accurately, automation is working correctly.
3. Staff productivity. Observe changes in employee performance. If they are completing more tasks in the same amount of time, the system is truly helping.
4. Overall sales profitability. Analyze whether there is more profit from sold goods compared to the costs of their purchase.
5. Number of returns and exchanges. If customers are returning or exchanging products less frequently, this may indicate increased accuracy in sales.
6. Conversion rate. Important for online stores: if more website visitors are becoming buyers, then automation is helping to increase sales.
7. Customer satisfaction. Regular surveys will help determine whether service has improved after the introduction of automation.

To learn more about store automation with Torgsoft, you can use the following resources:

• The official Torgsoft website. The site has details about the product, user instructions, a blog with useful articles and the latest news about the program.
• Webinars and training courses. Torgsoft regularly holds online sessions, where you can learn to use the system and hear about the experience of other users.
• Customer support. If you have any questions or need help, you can always contact Torgsoft's support service.

For consultations on automating your business with Torgsoft, you can also contact the company's consultants. They will help solve technical issues and advise on the best ways to use the program for your store.

As of 2024, Torgsoft has automated over 23,000 retail points. On the Torgsoft website in the section Company → Our Clients you can find examples of store automation, implementation, and use of the system in various retail points. The list is not complete; we are gradually updating it. Among the examples, your store could be a success story of automation too :) Contact us!