Technical Support and Implementation

Cost of each module: 1,650 UAH

Module 1: How to start accounting correctly?

• Creating stores, setting up currencies, and types of trade.
• Receiving goods, accounting for size ranges, working with suppliers.
• Settlements with suppliers: how to receive goods on consignment and control payments.
• Printing invoices and labels, distributing goods between stores.

Module 2: Warehouse Accounting

• Full sales cycle: adding goods and selecting a customer.
• Working with VIP clients, non-cash payments, bonuses, and gift certificates.
• Cash collection, sales submission, cash and product reports.
• Product returns, write-offs, and inventory checks.

Module 3: Financial Accounting

• Financial accounting: cash orders, cash collection, and monitoring bank statements (Privat24, Monobank).
• Settlements with suppliers, VIP clients, and partners.
• Balance by financial analysis categories, controlling expenses and income.

Module 4: Marketing and Profitability Analysis

• Creating a client card, setting up a discount policy.
• Marketing tools: SMS and email campaigns, bonus system, CRM.
• Analyzing store performance and business profitability.

How does the training work?

• On the scheduled day and time, a specialist contacts you via Zoom.
• The instructor connects to your computer via TeamViewer.
• You see the specialist's actions on the screen while simultaneously entering data into the program, gaining practical skills.
• After the lesson, you will receive a recording of the training that you can review as needed.

What do you need for the lesson?

• Zoom for communication
• TeamViewer for remote access
• The Torgsoft program installed (full version or demo)
• Headphones and a microphone for communication

Online training allows you to gain a deeper understanding of all Torgsoft's features and configure it to suit your needs. You will be able to easily manage accounting, work with clients, and control financial operations.

Cost: 3000 UAH

Requirements for connection:

• Stable internet connection (at least 2 Mbps)
• Static IP address
• Powerful server computer (Intel Core i3+, 8 GB RAM+)
• Windows Server operating system
• Retail equipment (scanners, printers, etc.)

After purchasing your first Torgsoft license, you receive 2 hours of free technical support for 30 days. This will help you quickly get started with the program and resolve initial questions. 

What is included in the free technical support:

• Help with program setup
• Consultations on Torgsoft’s key functions
• Answers to questions about getting started

Free resources

• Beginner's video course — step-by-step instructions for setting up and working with the program.
• Video tutorials — an overview of specific features and detailed explanations.
• User manual.
• Email support: the ability to get answers via email — info@torgsoft.ua.

These resources will help you quickly set up the program and get started.

1. Program Assistance

• Consultations on program operation via phone or chat.
• User role setup for different access levels.
• Help in quickly mastering the program's features.
• Restoring access and program functionality after crashes.
• Label and receipt printing template setup.
• Payroll calculation system setup for a retail network.
• Setting up discounts, bonuses, and a loyalty system for customers.
• Organizing and setting up promotions in the program.
• Integration with an online store.
• Program updates and assistance in resolving issues if the update was incorrect.
• Setting up and synchronizing the mobile app.
• Restoring the database and its functionality.
• Creating barcode ranges and printing customer cards.
• Analyzing and correcting errors in the database.
• Assistance in business analysis and evaluation: profit, revenue, etc.
• Correcting accounting errors: expenses, income, margin, and other indicators.
• Switching accounting to a new currency and adjusting stock balances at new prices.
• Deleting statistical data for closed periods.
• Setting up data import and export in Excel format.

2. Equipment

• Installation and connection of retail equipment: printers, scanners, scales.
• Calibration and configuration of equipment.
• Consultations on the selection and use of equipment.
• Searching for and installing drivers for connected equipment.
• Setting up equipment purchased from third-party suppliers.
• Setting up bank terminals and fiscal registers.

3. Administration

• Transferring the program to another computer.
• Router configuration and troubleshooting operating system issues.
• Setting up the program for local network operation.
• Configuring secure VPN connections.
• Setting up a firewall to protect the network.
• Optimizing power settings for stable database operation on the server.
• Setting up access to disks and directories to protect data.
• System optimization: cleaning the registry and stopping resource-heavy services.
• Installing and configuring programs for automatic data backups.
• Installing necessary software for program operation.
• Setting up additional system components like the .NET Framework.
• Redirecting standard ports to non-standard ones for increased security.

4. Analysis

• Analyzing operating system performance and recommendations for improvement.
• Checking for malware and recommendations for removal.
• Setting up security systems to protect data.
• Detecting data discrepancies and errors in program operation.
• Analysis of employee actions, suspicious operations, and fraud.
• Analyzing and documenting the deletion of documents or incorrect user actions.
• Consultations on accounting based on experience with other retail networks.
• Analysis of product movements and warehouse documents to control stock and sales.

5. Third-party Applications

• Setting up antivirus software to protect computers.
• Cleaning temporary files and optimizing disk space.
• Consultations on obtaining a static IP address from the internet provider.
• Setting up SMS services for mass messaging - TurboSMS, AlphaSMS.
• Setting up the Google Drive cloud service for storing program archives.