Program for electronics and appliances stores

The Torgsoft software automates all aspects of store operations — from inventory and financial management to sales control and customer interaction, minimizing the risks of losses and accounting errors.

The Torgsoft store automation software provides numerous tools for organizing the product database:

• Product labeling with barcodes. Barcodes allow for quick entry of products into the system: name, characteristics, availability, and price. This speeds up service and eliminates errors. With barcodes, the seller can quickly find the required product, making inventory management and sales easier.

• Large-sized products are labeled with large price tags directly on the item, on the display, or on the shelf.

• Creation of a product type tree. In Torgsoft, it is possible to create various product categories, add names, extended characteristics, detailed descriptions according to marketplace and online store rules; set an SKU, price, supplier, availability, and many other parameters important for technically complex products.

• Multicurrency support. The software for electronics and appliance stores allows accounting in multiple currencies, which is useful when working with imported goods.

The program records the serial number of each product. If a buyer returns a faulty phone for warranty repair after a year, the seller can easily find their order in the system by entering the serial number and see the purchase date, warranty terms, and the supplier from whom the phone was purchased.

Torgsoft allows you to keep records of repairs and warranty service products, which can be relevant for both stores and service centers based on a store: repaired an item, provided a service, replaced a part, received payment from the client, issued a warranty certificate, accounted for expenses, paid the technician, and saw the profit. All records in one program. Here’s how it works in Torgsoft:

1. Receiving an item for repair

The manager registers the repair in the system: checks the warranty period, enters information about the malfunction, specifies which parts will be replaced, and sets the completion deadlines.

2. Recording repair expenses

The software takes into account the cost of replaced parts and labor to calculate the actual profit from the service. For example, after repairing a tablet, the system displays: repair cost — 700 UAH, customer payment — 1200 UAH, and calculates profit — 500 UAH.

3. Issuing and printing a warranty certificate

During a sale or repair, the system automatically generates and prints a warranty certificate.

The specifics of home appliance and electronics stores involve storing goods both in the store and across multiple warehouses. Torgsoft allows tracking stock levels across all warehouses and retail locations in real-time, ensuring timely restocking while avoiding shortages or excess inventory.

Several functions are designed for warehouse management:

Automatic stock control

The inventory management software provides detailed sales reports that help identify demand trends and accurately calculate future purchases. If a popular gadget or appliance model is running out, the system notifies the manager, who can promptly reorder the item.

Product reservation

Customers can reserve a product and pick it up later, ensuring it won’t be sold to someone else in the meantime.

For example, a customer calls and asks to hold a JBL speaker until the evening. The seller places a reservation in the system, preventing the product from being sold to another buyer.

Fast product search in the warehouse

The Storage location of the product in the warehouse option allows the seller to quickly find where the product is located at the time of sale: in which department, on which rack, shelf, or storage cell.

Convenient inventory management

With barcode scanning, sellers can check stock levels much faster than manual counting. Instead of spending two days on a full store inventory, employees can complete the task within a few hours.

Working with suppliers

In Torgsoft, within the "Merchandising" mode, it is possible to create orders for specific products or product batches from suppliers based on sales analysis and calculations. In the "Document" mode, created orders can be reviewed. This form allows editing order details such as dates, delivery terms, and suppliers.

The calculation of business income and expenses is a crucial part of retail automation, which is impossible without an accounting program. The owner must keep everything in mind: how much money is in the account, how much needs to be paid to suppliers, and what the current debts and business expenses are.

Fiscal accounting and integration with ECR

Thanks to the integration of the software-based ECR with Torgsoft, when a product is sold, the system automatically transmits data to the tax authorities, prints a fiscal receipt, and, if needed, sends it to the customer via email.

Acceptance of various payment methods

The store automation software supports all types of payment methods that the entrepreneur can configure in their account: cash, non-cash payments, contactless payments through virtual terminals of Monobank or PrivatBank, payments to a business account, and more.

Automatic sales report generation

Torgsoft generates numerous sales reports: revenue per day, week, or month, income and expenses, product profitability, sales dynamics by suppliers. It provides over 30 trade analyses, such as product popularity by category.

Reports on cash flow across all registers, average check amounts, and sales staff performance are also available.

Drop-shipping sales

In this sales model, products are not stored by the seller but can be sold directly from the supplier or manufacturer to the customer. The owner requires even greater control over order fulfillment and online payments.

The financial mode in Torgsoft allows tracking all settlements with partners, monitoring gross income, calculating incoming goods based on purchase and retail prices, and accounting for internal business expenses and marketing costs.

To retain and encourage customers for repeat purchases, it is essential to consider previous purchases, preferences, and customer interactions with the company. Torgsoft software offers various marketing and customer management features:

CRM system and interaction history

The customer management system allows businesses to create customer databases, track order history, monitor communications, and assign tasks to managers to enhance customer service.

For example, a salesperson can see all previous customer orders and preferences. When a returning customer visits the store, the salesperson can suggest products or accessories they have purchased before.

Personalized customer service

The marketing mode of the software enables full-scale customer retention efforts: creating and analyzing promotions, personalized offers, sending upselling messages, individual greetings, and more.

Mass messaging and promotions

The software allows grouping customers based on various criteria, preferences, and purchase history, creating customer databases for sending promotional messages, updates on new arrivals, or discounts.

Torgsoft synchronizes with e-commerce platforms and marketplaces, automating the processing of online orders, transmitting up-to-date product data, and ensuring transparency and accuracy of information on the website. This increases customer trust and reduces the workload on the support team.

Synchronization of product listings

When new stock arrives, the manager fills in the parameters of each model in the Torgsoft system (such as screen size, processor, battery capacity for a smartphone), and the system automatically transfers these specifications to the product listing in the online store or marketplace.

Order status tracking

Stock levels and sales are automatically updated on the website of an electronics or home appliance store, as well as on marketplaces like Rozetka, OLX, Prom, and other platforms. The seller can see which orders are awaiting confirmation, which have been shipped, and which still need to be prepared.

As soon as an order is confirmed, the manager generates an invoice for shipment directly within the Torgsoft system.

Employee Performance Monitoring

Torgsoft tracks individual sales performance, sets sales targets, and monitors their achievement.

The business owner can see which salespeople have made the most sales and who may require additional training.

Work Time Accounting

Shift schedules, clock-in and clock-out times are recorded in the system, tracking lateness and overtime, which affects salary and hourly wage calculations. For example, if a cashier is 30 minutes late, this is immediately reflected in the payroll report.

Flexible Access Control

Sales staff, administrators, and managers have access only to the necessary information, preventing data leaks and employee fraud. The business owner can restrict access to certain features, such as financial sections, for specific employees.

Watch video tutorials on store automation for home appliances and electronics:

1. Connecting a fiscal registrar or software ECR for timely receipt issuance and reporting submission.

2. Connecting a banking terminal for accurate accounting of cashless payments.

3. Synchronization with an online store and marketplaces to display up-to-date product availability.

4. Automatic warehouse stock calculation — planning, calculation, and optimization of minimum and maximum stock levels in warehouses.

5. Mass messaging via Viber, SMS, and e-mail — a tool for maintaining communication with users.

6. Gift certificates — an option for quick gift selection in the store.

7. Salary calculation and motivation system — for easy bonus calculation and monitoring of sales staff performance.

8. Torgsoft Online Market — a platform for launching an online store in just one day.