Error when returning goods "Sales document for this receipt not found..."

The sales document is not found when returning by receipt barcode

The error «The sales document for this receipt was not found in the sales list...» when processing a return most often occurs because of specific settings for generating the barcode on the receipt itself.

Receipt barcode generation settings

In most cases, the software cannot find the sales document because the system has enabled the use of the order number for the receipt barcode. When this parameter is active, scanning the receipt for a return does not work correctly if a very large number of sales are processed in the software and their number no longer fits into the barcode.

How to disable the receipt barcode generation parameter:

1. Open the general Torgsoft software Parameters (menu Settings — Parameters — Receipt).

2. Find the setting called «Use the order number when generating the receipt barcode».

3. Disable this switch (untick the checkbox).

4. Save the changes.

All subsequent sales that will be processed can be returned correctly by scanning the barcode. All previous sales that were processed before the change will need to be selected manually from the sales list.

 Alternative option: if you do not want to change this setting, you can process the return by selecting the required receipt manually from the sales list instead of scanning its barcode.