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How to resume printing receipts and labels if the printer has stopped printing: the USB or IP port has changed

21.04.2026 10:31
Oleksiy Remarik
Oleksiy Remarik

Retail equipment specialist and author of training videos

How can an entrepreneur independently restore receipt and label printing without downtime in store operations?

 The video covers typical situations: after a Windows update, a USB port change, or an IP address change, the printer stops printing and the program no longer detects the device.

It explains how to check whether the printer is working properly using a self-test, identify the correct USB port in the system, and reinstall the driver. It also shows how to disable delayed printing and USB power saving, which often cause loss of connection with the equipment.

It also covers how network printers work: how to bind an IP address using a MAC address, configure a stable TCP/IP port, and avoid problems related to WSD. 

Solutions are also provided for cases where the inventory software runs on a remote server (RDP), where printing may work unstably.

The guide is structured step by step and focused on practical use. After watching, you will be able to diagnose the cause of the failure, restore printing, and ensure stable equipment operation without contacting technical support.

00:00 — Introduction

00:35 — Self-test. Checking printer functionality

02:40 — Checking the printer connection to the computer

04:10 — How to download a printer driver

05:00 — How to select a USB port for a receipt printer

07:35 — How to disable delayed printing mode

08:15 — USB port for a label printer

10:10 — How to disable USB power saving

11:20 — MAC address. How to bind an IP address

12:35 — When the inventory software is on a remote server

15:05 — Summary


Read more: Printer or scales lose connection: how to fix COM and USB ports


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