Support Contacts
We handle a wide range of issues, including:
1. Shift cannot be opened / closed
2. Software Fiscal Register errors, business entity replacement
3. Sales adjustments
4. Bank terminal configuration
5. Receipt / label printing setup
6. Software update and login issues
7. Stock corrections, inventory counts
8. Management report configuration
9. Scale and barcode scanner integration
10. Database migration to a new PC
Service Terms
Start
Initial support for getting started
Free
2 hours (30 days)
✓ Provided automatically
✓ For new customers
✓ Help with initial setup
Quick Fix
30-Day Package
For several tasks within a month
2990 UAH
3 hours of work / 30 days
✓ Valid for 1 month
✓ Resolution of an agreed task list
✓ Equipment and cash register setup
Best Value
Annual Contract
Planned support throughout the year
12990 UAH
15 hours of work / year
✓ Ongoing support for one year
✓ Software Fiscal Register and equipment support
✓ Predictable costs without one-time payments
*Prices valid as of 2026.
How do we connect?
Most requests are resolved remotely via TeamViewer. This is suitable for configuration, diagnostics, and restoring operations without an on-site visit.
Action steps:
1. Download TeamViewer QuickSupport.
2. Run it and provide us with the ID (9–10 digits).
3. Clearly describe the task (e.g., "Receipt is not printing").
4. We connect and resolve the issue. Once closed, access is automatically terminated.
Rules and Service Regulations
Technical support is provided during business hours with an active package or contract. Specialist time is tracked based on actual support time and deducted from your balance by the minute. We assist with configuration and usage of the Torgsoft software, trading equipment, and Software Fiscal Registers within system functionality. All work is performed only with your confirmation, and remote access is automatically closed after completion. Detailed terms are always available in the public service agreement.
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