Criteria for mandatory Torgsoft update

Updating the Torgsoft software is mandatory if the current version:

• does not comply with current legal requirements;

• causes cash operations to stop;

• generates incorrect fiscal documents or reports;

• is incompatible with the current software or hardware environment.

In such cases, updating is a top-priority technical step, not a recommendation.

1. Legal requirements (pECR, fiscal receipts)

An update is mandatory if:

• New mandatory fiscal receipt details have changed (QR code, change due, payment methods, payment systems, etc.).

• The receipt format has been changed in accordance with Ministry of Finance orders (in particular, No. 601, No. 632).

• The STS does not accept or rejects generated receipts.

Minimum versions:

• From 01.03.2025 — version 2022.0.44 or later is required.

• To fix errors in annual pECR reports starting from version 2022.0.43 — upgrading to 2022.0.44 is mandatory.

If you do not update:

• incorrect fiscal documents are generated;

• non-compliance with STS requirements occurs;

• the risk of penalties increases.

2. Critical technical errors (pECR / database)

An update is mandatory if you have symptoms:

• SQL “VALUES” error while closing the Z report.

• DocumentValidationError during fiscalization.

• The checkout freezes with the DeviceBusy message.

Mandatory actions

• Update the software to:

• 2022.0.40+ — for the DeviceBusy error.

• 2022.0.57 / 2022.0.59 — for DocumentValidationError, mixed goods, or rounding issues.

• Update SQL Server:

• from SQL Server 2005 → 2014 or later (older versions do not support the current query logic).

If you do not update:

• you cannot close the shift;

• fiscal operations may not complete / may be lost;

• the checkout is blocked and work stops.

3. Banking terminals and payment methods

An update is mandatory if:

• you connect a new payment terminal model (Newland, PAX, etc.);

• the bank/acquirer switches to a different protocol or updates integration requirements;

• you use Tap to Pay or mobile acquiring (a smartphone as a terminal).

Minimum requirements

• Mobile app — version 2.0.

• A compatible version of the database and the Torgsoft software.

If you do not update:

• the terminal works unstably or periodically disconnects;

• there is no response/confirmation from the bank;

• payments do not go through, and payment acceptance may be impossible.

4. Compatibility with the operating environment (Windows / SQL / services)

An update is mandatory if:

• Windows 11 (24H2) is used, or the system has received security updates that block outdated components;

• the TorgSoftService services do not start or run unstably;

• SQL Server is incompatible with the current OS version;

• critical synchronization errors or mobile app issues appear.

Mandatory actions:

• switch to the current Torgsoft release (or a beta version if the issue occurs specifically on the application server and has already been confirmed as compatibility-related);

• if needed — update/reinstall the components the services and database depend on (including a compatible version of SQL Server).

Updating Torgsoft is mandatory if there is at least one sign:

• DocumentValidationError during fiscalization;

• the receipt has missing or incorrect change due;

• the checkout freezes while closing the Z report;

• the payment terminal does not return a response / the payment is not confirmed;

• fiscal documents do not meet STS requirements or are rejected.

Algorithm: in such cases, troubleshooting starts with checking the version and updating the software to a compatible current release.