Accidental double punching of a fiscal check: a quick cancellation algorithm

In retail, situations often occur when a cashier accidentally fiscalizes the same receipt twice, for example, because the payment key on the keyboard gets stuck, or immediately notices an error in the amount or product list right after fiscalization. Entrepreneurs regularly contact technical support with the question: «How can I cancel or void the last incorrect receipt?». To avoid complicated paperwork, a standard product return through the fiscal register, and acts for incorrect transactions, Torgsoft has the «Storno» function. This is not a general customer return, but an emergency scenario for the cashier that allows them to instantly void an incorrect receipt.

What is receipt storno?

Storno is an official operation for voiding or cancelling a fiscal receipt. As a result of this action, a special service document is created containing the fiscal number of the receipt that must be cancelled. This service document is automatically sent and fiscalized on the State Tax Service server, just like other receipts, but it is not printed and is not sent to the receipt printer.

Important rules and limitations of the mode

To use this emergency scenario, remember the key system limitations:

• Only the LAST receipt can be cancelled. Storno is available only for the last registered settlement receipt of the PECR. It is not possible to select and void any other receipt from the middle of the shift.

• Open shift. The operation is available only when the shift on the software ECR is open.

• Operating modes. Storno works successfully both in online mode and during an offline PECR session.

• Document types. You can void sales settlement receipts, return receipts, as well as receipts for cash deposits or cash withdrawals.

How does storno affect accounting and reports?

When a receipt is cancelled, several processes take place in financial and inventory accounting:

1. History is preserved. A stornoed or voided receipt is not deleted from the database without a trace. It remains among the registered software ECR receipts but receives the special system mark «Stornoed».

2. Impact on the Z-report. Amounts from stornoed receipts are not included in the cash shift totals, meaning they will not appear in the X-report or the final Z-report.

3. Sales analytics. In Torgsoft, in analytics mode, products from a stornoed document lose their fiscal status. In the «Fiscal Product Sales Analysis» form, such documents will be marked with the status «No receipt».

4. Accounting in the program. Storno cancels the receipt only for the tax authority. After that, the cashier must delete the incorrect sale itself, that is, the sales document, directly in the Torgsoft system so that the product returns to the warehouse balance.

Quick cancellation algorithm: where to find the function

The last receipt can be voided from two places in the program:

• Method 1: quick. In the working form «Document» — «Sale», in the fiscal register action group, click the «Storno» button.

• Method 2: through settings. Go to «Settings» — «Software ECR» and, in the «Receipt operations» action group, click «Storno».