"Unrecognized Product" in Torgsoft ECR: Ccauses and solutions

When the «Unrecognized item» status appears in a receipt

This status most often appears after using the «Download receipts from server» function (synchronization with the STS), when your database has been restored/changed or some documents have been deleted.

How to understand that the receipt was not linked to a document

Analysis of fiscal item sales

• In the Analytics for software ECR tab, there is a receipt with the status «Unrecognized item».

• The amounts in the fiscal data (for reconciliation with the STS) are present, but the operations are not reflected in the товар/inventory records.

• The item remains “hanging” in stock balances, although it was actually sold (according to this receipt).

Why Torgsoft could not recognize the item in the receipt

1. The receipt was created in another database or another program. For example: you worked on another PC/in another database, reinstalled the program with a “clean” database, and then downloaded receipts from the STS.

2. The document in Torgsoft was deleted. The receipt was fiscalized, but later the user deleted the sale/return document from which the receipt was printed.

3. The receipt was voided. The name and description of the item were changed.

What to do with a receipt that has the «Unrecognized item» status

Option A. The receipt is needed “for history,” and there is no need to reconcile inventory and cash

If the receipt was downloaded only for:

• amount control,

• reconciliation with the STS,

• generating reports for a past period,

Option B. You need to reconcile the records (inventory + cash) in Torgsoft

Since an “unrecognized” receipt has no matching record in the database, it does not write off the item and does not add money to Torgsoft accounting. You need to create the corresponding document manually.

1. Create a sale or return document:

• Open the Sale mode (or Return if this is a return).

• Add the items and quantities according to this fiscal receipt.

2. Process the payment without repeated fiscalization:

• Click Pay.

• Disable fiscal receipt printing/select non-fiscal mode so as not to duplicate the sale in the STS (this receipt has already been registered on the STS server).

3. What the result will be:

• The item will be written off from inventory.

• The amount will be added to Torgsoft cash/financial accounting.

• The record in Software ECR Analytics will remain as «Unrecognized item» (it is usually impossible to automatically “attach” it to the new document because the internal IDs are different), but the records will be reconciled.

How to check that the records have been reconciled correctly

• Inventory balances and cash in Torgsoft correspond to the actual operation.

• The receipt is present in Software ECR analytics (as confirmation of fiscalization).

• The newly created sale/return document has been processed without repeated fiscalization.

• On the tax authority website by the QR code from the software ECR receipt.

How to avoid the appearance of unrecognized receipts

• Do not delete sales/returns that have already been fiscalized if you need to preserve the continuity of history.

• After restoring the database from a backup, immediately synchronize receipts with the STS and check the software ECR analytics.

• If you work with multiple databases, keep track of which database the receipts were issued in.

• Save the database more often so that you have the ability to restore data.

What is important to remember

Програма обліку товару для інтернет-магазинів, крамниць, торгових точок, складів та виробництва