Common issues and solutions
-
Password recovery for "Owner" or sa user
Guide to restoring Torgsoft access (sa user). Reset password via SQL Management Studio, osql command line, or contact technical support for assistance.
-
Error Login failed for user sa / SQL Server does not exist or access denied
Error Login failed for user sa in Torgsoft: causes SQL Server does not exist/access denied and solutions — SQL service, database status, sa password, firewall, SQL Express limit
-
SQL Server Express: 10 GB limit per database and 1410 MB of RAM
SQL Server Express: 10GB limit and 1410MB RAM. How to check .mdf, detect overflow, clear logs/stats and do Shrink
-
SQL Server: Database status Suspect or Recovery Pending
Suspect/Recovery Pending in SQL Server: Causes, Symptoms, and Recovery of Torgsoft Database via SSMS or from Archive
-
Directory errors: causes of failures and financial losses
Errors in Torgsoft directories: barcode in quantity, zero cost, duplicates, fiscal failures and database slowdowns
-
The .ldf file has grown to hundreds of GB: how to safely reduce the log and stabilize the database
How to safely shrink .ldf in SQL Server: reasons for growth, log cleaning, Shrink Log in SSMS, prevention and actions for Suspect/Recovery Pending
-
Deleting historical data in closed periods: procedure and consequences
How to delete closed period statistics in Torgsoft: steps, what is deleted, what is saved, risks and result verification
-
Error 1072: service marked for deletion — Torgsoft server does not start
How to fix Error 1072 in Torgsoft: service "marked for deletion", server does not start. Solution: reboot, reinstall, antivirus, drive C
-
Installing SQL Server on Windows 11: Common Errors and Solutions
Installing SQL Server on Windows 11: Common Errors, Failure Causes, and Proven Solutions for Successful Installation and Service Launch
-
Antivirus deleted torgsoft.exe or blocked the license service
Antivirus blocks Torgsoft: how to restore torgsoft.exe, license service and add the program to exceptions without repeated failures
-
The mobile application does not connect to the database - port 6001
Torgsoft mobile application does not connect to the database via port 6001: check the service, firewall, router, IP and AdminServer.ini
-
Error [DBNETLIB] SQL Server does not exist or access denied
How to fix DBNETLIB error in Torgsoft: check SQL Server, services, ports, ini files and network settings
-
IPBan blocked access to the server: how to unblock the cashier's IP address
IPBan blocked the cash register IP: how to find the address in the Blacklist, unblock access to the server and add the store IP to the Whitelist
-
Duplicate barcodes and names: how to find, merge and fix them so as not to break the accounting
How to find, merge and fix duplicate products in Torgsoft to avoid errors in balances, reporting and inventory
-
The product disappeared from the "Warehouse Status": reasons and recovery
The product disappeared from the Warehouse Status in Torgsoft: filters, goods in transit, static method, deleted card and recovery methods
-
Balance discrepancy: balancing product balances in Torgsoft via the "Inventory Statement"
How to reconcile product balances in Torgsoft via Inventory Statement: eliminating discrepancies, shortages and errors Not enough product
-
Negative stock balances: causes and correction methods
Analysis of negative stock balance causes in accounting systems. Step-by-step correction methods: inventory audit, date adjustments, and technical solutions.
Torgsoft is a ready-made solution for warehouse, financial, and inventory management for small and medium-sized businesses
Go back to the previous step