Antivirus deleted torgsoft.exe or blocked the license service

The problem occurs when antivirus software mistakenly considers Torgsoft files suspicious and deletes or blocks them. As a result, the program does not start or loses connection to the license.

When the problem occurs

• after an antivirus or Windows update,

• after a Torgsoft update,

• during the first launch of the program or services.

How it appears

• the program does not start, with the message «file not found»,

• the torgsoft.exe file is missing,

• licensing errors appear, the program does not «see» the license,

• the TorgsoftLicenceService service is stopped or missing.

Why antivirus software blocks Torgsoft

• false positive antivirus detection,

• blocking of executable files or services,

• blocking of ports by the firewall.

Antivirus programs that most often cause this situation include Avast, AVG, 360 Total Security, Windows Defender, Kaspersky, ESET, and others.

How to restore Torgsoft operation

1. Restore the program files

1. Open the antivirus quarantine.

2. Find the files:

•    torgsoft.exe

•    TorgsoftLicenceService.exe

3. Choose the action «Restore» and allow in the future.

2. If the file was permanently deleted

• copy torgsoft.exe from another workstation with the same Torgsoft version,

• or contact technical support to obtain the executable file of the appropriate version.

3. Restore the license service

• check whether the TorgsoftLicenceService service is present in the list of Windows services,

• if the service is missing or stopped — reinstall it or start it again according to the Torgsoft instructions.

4. Add Torgsoft to antivirus exclusions

Be sure to add:

• the entire program folder (by default C:\TORGSOFT\),

• the executable files:

• torgsoft.exe

• TorgsoftLicenceService.exe

• TorgSoftService.exe

5. Check the firewall

• make sure that port 6001 (application server) is not blocked,

• check the availability of the ports used by SQL Server.

How to check the result

• the program starts without errors,

• the license is detected correctly,

• the license service has the status «Running»,

• a repeated antivirus scan does not delete the files.

How to avoid repetition

• always add the Torgsoft folder to exclusions immediately after installation,

• use the current stable version of Torgsoft,

• disable automatic Windows sleep mode on the PC where the services are running,

• periodically check the condition of the disk (HDD/SSD) if file read errors appear.

Summary: what to do if it happens again

If the antivirus deleted or blocked Torgsoft files — restore them from quarantine and add Torgsoft to exclusions. If this does not help, reinstall the antivirus if necessary, configure it according to the manufacturer’s instructions, or replace it with another one.