Before launching an online store, check the catalog, product availability, cart, and configured delivery and payment methods. Assign an owner to each check and record the result: what works, what needs fixing, and who will do it.
Separately check access, backups, and how order work is divided. Run a full checkout test without a real payment only as directed by the test-mode instructions for your technical solution.
Check the path from the menu to a product
Group products into clear categories and add links to them in the menu. Links to product collections help buyers find and browse them. Ask an employee to go from the home page to several products and note where a needed link is missing or its name is unclear.
Check the product pages for the items selected for launch: descriptions, images, options, and stock data. An option is, for example, a particular size or color of a product. Match the description and photo to the specific option the buyer selects. Do not reuse a description from another model without checking it.
Check product pages using one working checklist. For each item, mark whether it is clear which product is being sold, whether the photo matches it, and whether the required option can be selected. Fix discrepancies before publishing.
Match recorded stock to the products in the store
Assign an employee to compare the actual quantity of products prepared for online sale with the inventory records. Check specific options: having one size in stock does not mean another size is available.
Record discrepancies and correct them before sending the data to the site. Decide who will check availability before an order is confirmed from then on. List synchronization checks and physical stock checks as separate checklist items.
Align delivery and payment with checkout
In the delivery information, explain where the store ships orders, how much delivery costs, and when the buyer can expect to receive an order. Describe conditions the store can meet. If timing depends on the selected delivery method, state that condition alongside it.
Compare the published delivery and payment methods with the options available at checkout. Check every option you plan to offer buyers. Verify the availability of a particular payment method in the documentation and settings of the solution you selected.
Run a test scenario without a real payment
First, find the test checkout procedure in the documentation. Confirm how to enable test mode and restore the working settings after the check. If there are no instructions, ask the technical implementer to establish the procedure before completing checkout.
- Find a product through the menu and open its product page.
- Select the required option and add it to the cart.
- Change the quantity, remove the item, and add it again.
- Check the available delivery and payment methods.
- Place at least one test order using the documented procedure, without a real payment.
- Record errors, assign people to fix them, and repeat the relevant steps after the fixes.
Illustrative example: two identical T-shirts were added to the cart, the quantity was changed to one, the item was removed, and a different size was added. The purpose of the check is to see whether the cart shows the selected option and the new quantity.
Check access and data recovery
List the accounts needed to run the site and related services. Check who has access to each one. If a service does not support passkeys, protect the account with a strong password and two-step verification.
Ask the technical implementer to check the backup: whether it contains important data and how to restore that data. Backup contents and the recovery procedure depend on the technical solution. Document the recovery steps and the person responsible for them.
Assign people responsible for orders
One person should be accountable for each task or decision, even when several employees do the work. Before launch, fill in the table with names and agree who will take over if the primary person is unavailable.
| Task | What to assign to the owner |
|---|---|
| Buyer inquiries | Monitor the designated inquiry channels and respond to buyers. |
| Order confirmation | Confirm the order contents and agree on the next steps. |
| Stock check | Check the specific product and its option before confirmation. |
| Packing and dispatch | Assemble the agreed order contents and hand them over for delivery. |
How Torgsoft removes out-of-stock products from the site
Synchronization requires a Torgsoft Ultra or Terminal license and the additional option «Синхронізація з інтернет-магазином» (Synchronization with an online store).
If you need to remove from the site products that have no stock according to the inventory records, Torgsoft has the filter «Синхронізувати товари тільки в наявності» (Synchronize only products in stock). When this setting is enabled, products with zero or negative recorded stock are removed from the online store.
Before launch, check whether this behavior fits your catalog management plan. Ask the implementer to check the synchronization result for selected items and compare it with the recorded stock.
The filter works based on recorded quantity. Check actual stock separately: correct discrepancies between the inventory records and the products in the store before synchronization.
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