User Support
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Torgsoft Technical Support
Get assistance from Torgsoft support: remote connection via TeamViewer, instructions, and contacts to resolve issues quickly and securely
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Beginner tutorials
Torgsoft beginner video course: installation, store setup, product import, receiving, sales, financial accounting, and inventory.
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User manual
Torgsoft User Manual: a complete guide to setup, accounting, sales, reporting, integrations, and customer management.
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PC requirements
Torgsoft system requirements: Windows, MS SQL Server, PC and server specs, internet, terminal mode, and macOS client limitations.
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Updates
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Change Log
Latest updates for Torgsoft, Hybrid, Mobile App, Torgsoft Online Market: review of changes, new features, and improvements for efficient work
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Getting Started
Step-by-step Torgsoft setup guide: PC system requirements, first launch, and basic configurations. Everything you need to start your business from scratch.
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Installation and Update of Torgsoft
Torgsoft & SQL installation, backup setup, and PC migration. Step-by-step guides on updates and fixing common installation or update errors.
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Server, Database, and Performance
Torgsoft support articles on server, database, and performance: setup, common failures, error causes, and troubleshooting steps.
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Network & Remote Access
Resolving server connection issues. Setting up RDP, Hybrid mode operations without internet, and tips for changing routers or ISPs.
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Products, Inventory, and Purchasing
Torgsoft support articles on products, inventory, and purchasing: stock levels, item movement, documents, accounting errors, and fixes.
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Sales and Cash Operations
Torgsoft inventory & sales guide: stock-in, sales, returns, and audits. Learn how to manage stock, set prices, and calculate COGS correctly.
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Customer Management and Marketing
Customer cards, discounts, bonuses, segments, mailings, promotions, accrual errors, and marketing settings.
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Fiscalization and Tax Reporting
Torgsoft fiscalization guide: setting up software fiscal registers, issuing tax receipts, Z-reports, and troubleshooting data transmission to tax authorities.
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Financial Accounting
Financial accounting in Torgsoft: pricing, exchange-rate recalculation, cash day closing, Z-report, settlements, supplier debts, margin and profit.
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Payment Terminals
Setting up payment terminals in Torgsoft. Integrating POS devices, troubleshooting card payment issues, and resolving connection errors.
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Printing: Receipts & Labels
Torgsoft printing setup: FastReport templates, receipt and label customization. Troubleshooting printer connection and layout alignment issues.
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Equipment
"Equipment" section in Torgsoft: video tutorials on connecting and configuring radio scanners, printers, scales and touch-sensitive monoblocks
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Access & Security
Managing user roles and access permissions in Torgsoft. Password setup, data protection, activity logs, and business security recommendations.
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Integrations & Sync
Torgsoft integrations with Prom, Rozetka, marketplaces, and shipping services. Stock synchronization, data exchange, and troubleshooting connection issues.
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Common issues and solutions
Troubleshooting Torgsoft: Common issues with Software Fiscal Registers, printing, terminals, networks, and fast, verified solutions for your business.
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Video tutorials
Video tutorials for learning how to work with the program for doing business from Torgsoft. Training in warehouse, financial, and management accounting. Marketing and analytics
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Frequently Asked Questions
User Support
- Torgsoft Technical Support
- User manual
- PC requirements
- Getting Started
- How to download Torgsoft and get a free 30-day demo?
- Torgsoft database cleaning methods
- Starting accounting in a store: preparation and launch from scratch
- Step-by-step instructions: choosing architecture and configuring Torgsoft
- Typical Torgsoft installation diagram: what is installed and where is the data stored?
- Hardware for Torgsoft: what you need and how to choose
- Activation of license and additional options
- Getting started with accounting software
- How to enter the program: password from Torgsoft
- Main elements of the Torgsoft interface: standard buttons, filters, sorting
- Working with lists: quick search in tables (Ctrl+F) and search conditions
- Changing fonts in Torgsoft: tables, printing, customer display, mobile application
- How to create a new product category in Torgsoft?
- How to send a request for technical support
- How to import an incoming invoice from Excel: step-by-step instructions
- Any additional Torgsoft option for free for 30 days
- Test Torgsoft: online in the browser or a demo on a PC
- Installation and Update of Torgsoft
- Server, Database, and Performance
- Network & Remote Access
- Client-server architecture at Torgsoft
- Remote server: principle of operation
- How to set up Torgsoft on a local network
- Vzdialená práca v Torgsoft cez terminálovú licenciu a RDP - ako ju organizovať
- Setting up the structure of the retail network: stores and warehouses
- Price management in the retail network
- A chain of stores on a Terminal License: how to ensure that cash registers work when the Internet disappears
- Torgsoft mobile application: how to customize it yourself?
- Changing the router or IP address: restoring Torgsoft operation
- Torgsoft Hybrid: work without the Internet and data synchronization
- Torgsoft Hybrid: check synchronization and offline work
- Products, Inventory, and Purchasing
- Counterparties and suppliers: how to keep a directory without errors
- Manufacturer, Brand and Supplier: how to keep directories without duplicates
- Supplier management in Torgsoft: all the possibilities
- Creating a product card
- Own SKUs: how to enable accounting and enter products by SKU
- Product groups: how to automatically group products for promotions and rules without a manual list
- Manufacturer's Barcode: How to Bind Upon Arrival to Avoid Creating Duplicates
- Manual Stock-in: A Step-by-Step Guide
- How to import the entire range of sizes into Torgsoft?
- Barcodeless inventory: how to create your own inventory and print a label
- How to recalculate the cost of goods in Torgsoft?
- How can I see how many items and for how much are in stock?
- Ordering a retail outlet to the warehouse
- Complete set in Torgsoft: description of the set composition and control of write-off of components
- Warehouse inventory write-off
- Warranty accounting by serial numbers: settings and key checks
- Downloading prices to a new accounting center after transferring goods
- Negative product balances: causes and solutions
- FIFO negative balances: zero cost and inflated profit
- Asterisk (*) at the end of the product name - why does it appear and how to remove duplicates
- Procurement and supplier management
- Sales and Cash Operations
- Setting up wholesale pricing policies, manufacturer discounts, and customer price lists
- Automatic wholesale prices: how to set up discounts based on product quantity
- Wholesale policy by groups: how to set pricing rules depending on the quantity in the check
- Automatic markup: how to set default prices for new products
- How to open and edit an existing purchase invoice
- How to reserve a product in Torgsoft?
- Expense invoice: creation, processing and error correction
- Partial Shipment of Goods and Receipt Printing
- How to sell goods in the Realization mode
- How to sell goods when the power goes out: a complete guide to working with Torgsoft during blackouts
- How to credit change to a client's card
- Returns and Refunds
- How to view yesterday's sales: 5 control methods
- Transfer of goods between accounting centers: on PC and smartphone
- Internal movement: Goods in transit mode
- How to sell sets and kits so that components are written off from the warehouse
- Bulk loading of products: Excel template, column mapping, check before recording
- Error when returning goods "Sales document for this receipt not found..."
- Returning goods in the Torgsoft program
- Additional costs when purchasing: how to add shipping costs and commission to the price of the product
- How to change prices during checkout and check the invoice
- How to print a supplier order with current balances
- How to avoid product shortages: setting up automatic warehouse replenishment
- Order formation: working with unprofitable goods
- Cash day closed or created with a future date: how to fix
- Mass price change: how to reprice an entire product or group without manual edits
- Inventory and stock control
- Customer Management and Marketing
- Fiscalization and Tax Reporting
- Cash Register, Fiscal Registrar, and Software RRO
- Software RRO: where to start
- Does the tax have access to the program?
- How to activate ECR?
- Work of enterprises and sellers with ECR and keys
- The active or inactive button "Fiscal registrar" in the implementation
- Sales are not for that ECR
- The program constantly asks you to choose ECR
- Checklist for setting up the Torgsoft software ECR
- How to check the relevance of the pECR key and replace it in time?
- How to make a product fiscal in Torgsoft?
- How to start working with ECR: opening and closing a cash change
- How to start work with the right company and open a shift under the right ECR?
- Cashier's job description for using Software ECR (pECR) in the Torgsoft system
- Work without the Internet: change discovery and Z-report
- "VALUES" error when generating a Z-report or X-report
- How to modify the check template of the program registrar of settlement transactions?
- How to change the QR code size in the check of the software registrar of settlement transactions?
- Error "Private key file not found": how to restore the path to the KEP
- An outdated version of cryptographic libraries is used: how to update and restore the pECR
- Change of individual entrepreneur: a note for the cashier
- FAQ: DocumentValidationError (error code 9) - how to find the cause and fix it
- There is no connection with the DPS server in ECR: how to determine the reason and what to do
- Change of individual entrepreneur at a point of sale in Torgsoft
- ECR does not go online and “hangs” offline: 502 / 404 / PackageValidationError / InvalidQueryParameter
- Replacing the CEP for software pECR in Torgsoft
- The work of ECR offline in Torgsoft: time limits, number range and synchronization
- Fixing POINTADDR Error: Software ECR Address Mismatch
- ECR: "Error decompression data 'gzip'" error — what it means and what to do
- ECR: DocumentValidationError / Time Stamp - the check is not fiscalized
- "Unrecognized Product" in Torgsoft ECR: Ccauses and solutions
- "Operation not supported" error in Torgsoft ECR
- Error "No available business units" when adding a pECR key
- ShiftAlreadyOpened (error code 4): shift already opened by another key
- Downloading checks from the DPS server to Torgsoft: how to restore and synchronize pECR checks
- Financial Accounting
- Markup and margin: formulas, common mistakes and profit control
- How to change prices for a product group and monitor the result: step-by-step instructions
- Price change control: Revaluation Protocol, Revaluation Act and User Action Log
- How to check the debt to the supplier, make a payment and reconcile the balance
- Revenue Invoice Profitability Analysis: How to Evaluate Procurement Efficiency
- Settlements with counterparties
- Writing off a defect without cash losses: how to properly prepare documents
- What is the difference between revenue, gross profit, and net profit
- Як вести облік в іноземній валюті: від закупівлі до оплати постачальнику
- Closing the cash day: revenue handover and Z-report
- How to keep records of goods for sale and pay bills with the supplier
- Checking mutual settlements with suppliers
- How to return goods to the supplier: write-off from the individual entrepreneur and accounting for debt
- How to accept a product for warranty repair without a refund
- How to account for logistics and customs: 3 scenarios for distributing additional costs
- Price recalculation when currency exchange rates change with margin retention
- Revaluation of goods
- Reports and analytics
- Payment Terminals
- Sale does not close after payment (sale window freeze)
- Connection of Newland N950 bank POS terminal via JSON (COM/TCP)
- Setting up the PAX A930 bank terminal (JSON / Wi-Fi)
- The bank terminal check slip is not printing
- Error: terminal response timeout exceeded (Timeout)
- Exceeded number of workstations" error when working with a banking POS terminal
- Setting up merchant bank terminal in Torgsoft
- Network requirements for a bank POS terminal: IP, ports, firewall
- Error "Terminal busy" (DeviceBusy): what to do
- Printing: Receipts & Labels
- Setting up a label template in Torgsoft
- Printing labels and barcodes: setting up templates, fields, and the printer
- Generating barcodes for weighted goods in Torgsoft
- "Field not found / Expression error" errors when printing a check
- Mobile inventory and data collection terminal: connection, communication, and scanning errors
- Printing from a remote server via LPR/LPD instead of RDP
- Barcode cannot be scanned when display scale is over 100% in RDP
- How to cancel printing on a receipt or label printer
- How to print labels in the Torgsoft accounting program?
- Equipment
- Radio scanners
- Review of the Asianwell AW-E7 wireless radio barcode scanner
- Review of barcode scanners for the store
- Wireless scanner Mobitehnika MT-3368B 1D, 2D
- Wireless scanner Mobitehnika MT-9108 RB
- Radio scanner Netum W6-X
- Netum NT-W3 wired scanner on a stand
- SunLux XL-3610 2D Wired Scanner with Stand
- Zebra LI2208 Wired Barcode Scanner Review
- Barcode scanner: types, software, settings
- Label printers
- Receipt printers
- Syncotek MPT II Receipt Printer. Part 1: Connecting to a Windows Computer
- Thermal printer Xprinter XP-Q801K
- Syncotek MPT II mobile printer — printing fiscal receipts from the Torgsoft application
- Portable receipt printer Gprinter PT280
- Xprinter XP-58IIL receipt printer review
- Xprinter XP-E200L (USB+LAN) review and connection
- Receipt printer Xprinter XP-Q90EC USB+WIFI: review and settings
- Universal printers
- Scales for packaging goods
- Scales for weighing at sales
- Scales VTNE -150N-6 RS up to 150 kg
- How to connect electronic scales to the Torgsoft accounting program
- Vagar VP-N-15,30 LED scales, sleep mode off and price display settings
- Scales VTA-60. Implementation in Torgsoft
- Connecting electronic scales Vagar VP, VP-N 6/15/30 LED
- Connecting the scales of NPP ''Promprylad'' VTA-60 / 15-5-A, up to 15 kg, with built-in battery
- Touch-sensitive monoblocks
- Money boxes
- Common Issues and Solutions for Retail Equipment
- Connecting the Xprinter XP-422B label printer to the terminal version of Torgsoft
- Unstable operation of point-of-sale equipment when using USB hubs without power
- The customer's display is not working — troubleshooting
- Cash Drawer Not Working — Troubleshooting
- Barcode Is Not Found or the Leading Zero Disappears
- The barcode scanner "bleeps", but the product is not added to Torgsoft
- Scales Are Not Sending Weight to Torgsoft — Troubleshooting
- Weight barcodes: packaging, ratio and sale of goods with a weight label
- Setup and diagnosis of label printing in Torgsoft
- Setting up the check printer in Torgsoft (USB / LAN)
- The label printer prints blank labels or offsets the print
- Label printer settings in Torgsoft (USB / LAN)
- The printer does not print from Torgsoft until the Windows test page is run
- Weights: incorrect weight ("extra zeros") or program hangs
- The label printer prints blank labels via RDP Redirect
- Scales do not transfer weight to Torgsoft
- Configuring data collection terminals on Android to work with Torgsoft
- Printer or scales lose communication: how to fix COM and USB ports
- Radio scanners
- Access & Security
- How to add new seller and create a user in Torgsoft accounting program
- How to link an employee to a user?
- How to change the password in a Torgsoft accounting program?
- How to set up restrictions on access rights for sellers in a chain of stores
- Work time tracking: setup, licenses, and photo capture
- The seller does not have the ability to open and close the shift
- Creating a database archive
- Problem with creating archives in Torgsoft
- How to prevent price fraud: markup control and restrictions on seller rights
- Audit of personnel actions and detection of fraud in accounting
- Changing a user's password and resolving login issues
- Missing buttons or access after update: Roles update
- Integrations & Sync
- Common issues and solutions
- Installing SQL Server on Windows 11: Common Errors and Solutions
- Password recovery for "Owner" or sa user
- Error Login failed for user sa / SQL Server does not exist or access denied
- Error [DBNETLIB] SQL Server does not exist or access denied
- Error 1072: service marked for deletion — Torgsoft server does not start
- SQL Server Express: 10 GB limit per database and 1410 MB of RAM
- SQL Server: Database status Suspect or Recovery Pending
- The .ldf file has grown to hundreds of GB: how to safely reduce the log and stabilize the database
- Deleting historical data in closed periods: procedure and consequences
- Directory errors: causes of failures and financial losses
- Duplicate barcodes and names: how to find, merge and fix them so as not to break the accounting
- Negative stock balances: causes and correction methods
- Balance discrepancy: balancing product balances in Torgsoft via the "Inventory Statement"
- The product disappeared from the "Warehouse Status": reasons and recovery
- The mobile application does not connect to the database - port 6001
- IPBan blocked access to the server: how to unblock the cashier's IP address
- Antivirus deleted torgsoft.exe or blocked the license service
- Software RRO setup errors: code 400, 401, CA key issues
- Errors 502 and 504 when working with ECR
- Automatic pricing: setting up markups, currency rates, and common user mistakes
- Import of supplier price lists: currency, balances and auto-creation of goods
- Bulk editing of products after import: how to quickly define directories
- Merging product cards: instructions for merging duplicates
- Product delisting: how to hide irrelevant items and speed up search
- Inventory management: how to avoid duplicates, limit staff rights, and track changes
- The number of program users has been exceeded - how to release the license
- Why there is a discrepancy of a few kopecks in invoices and how to fix it
- Cannot log into Torgsoft: 12 possible causes and their solutions
- ECR does not work: what to do?
- Video tutorials
- How to start keeping records: receipts, sales, re-accounting | 20+ videos from Torgsoft
- Accounting for goods from a smartphone: the Torgsoft mobile application
- Presentation of the Torgsoft accounting program
- Working with the warehouse: revaluation, movement of goods, accounting of store expenses
- Trading with invoicing: creating invoices and delivery notes
- How to automate the accounting of goods and discounts in a store
- Torgsoft for beginners: a video course
- How to install the accounting program Torgsoft?
- Setting up a store and retail network
- Migration from 1c: importing goods from Excel and other accounting systems
- Arrival of the goods: how to correctly place the goods in the warehouse?
- Realization: sale of goods in the accounting program
- Access to information: setting up roles and restrictions for users and employees
- Financial accounting and analysis
- Marketing and customer service
- Accounting in an online store: trading with an invoice
- Inventory: how to make a re-count in a store?
- Setting up templates for printing price tags and documents | FastReport
- Setting up discounts and promotions
- Reports, analyzes and analytics in trade
- Torgsoft-Start: an overview of the program for small businesses
- Create a user shortcut
- Accounting for dimensional goods
- Settlements with suppliers
- Accounting of goods in rolls in curtain salons and fabric stores
- Accounting for customer orders
- Automatic database backup
- Start SQL Server
- Set up a Windows power plan
- Torgsoft Hybrid: accounting without the Internet
- Video tutorial "Creating a barcode range"
- Setting up ECR in Torgsoft
- Multiple selection of items in Torgsoft accounting program
- Trading with an invoice: a commercial offer
- Torgsoft-Ultra: an overview of the accounting program capabilities
- Electronic catalog of goods with the ability to accept orders
- Torgsoft Online Market: overview of features. Part 1
- How to find and send your FOP details to Privat 24 and send them?
- Torgsoft — accounting is easy!
- Measure settings in import settings
- Trade with statement of account: mode "Account" | Part 2
- Display thumbnails of product photos
- Torgsoft Online Market: preparation of the accounting program for synchronization with the online store
- Change in the purchase price
- Cash box ASAP POS M-410E
- Deactivation of the cash register
- Cash box - ASAP POS M-410S
- How to choose a barcode printer for your store
- How to choose a barcode scanner for a store?
- Connecting the fiscal registrar to the computer
- Connecting electronic scales to the Torgsoft accounting program
- Scales Dniproves VTD-15 kg
- Video tutorial "Data Security: Archive in the Cloud"
- Xprinter XP-Q801K
- Video tutorial "Connecting a bank terminal"
- How to choose cash register equipment? Three solutions for different stores
- Customer Interaction System: Customer Map | Part 1
- Video tutorial "Sync with Prom.ua"
- Customer interaction system: discount types, verification bonuses, and the rest on the map Part 2
- Privat24 Bank Account Statements: Video Tutorial
- Customer Interaction System: Working with VIP Customers, Discount of Jubilee Customer and Promotion "Bring a friend" | Part 3
- Video tutorial "Collecting goods in a box for seasonal storage"
- Customer Interaction System: Store Settings 1 | Part 4
- Video tutorial "Repair and warranty service"
- Label printer Xprinter XP-422B USB+Ethernet
- Terminal in a smartphone | Monobank + Torgsoft
- Video tutorial "Working with intermediaries. Dropshipping"
- Terminal in a smartphone | PrivatBank + Torgsoft
- Payment methods in pECR
- LEABON T630 Sensory Monoblock
- Video tutorial on customizing the appearance of Torgsoft
- Customer Interaction System: Setting Up Store Promotions | 2 | Part 5
- Video tutorial "Purchase check of cash desk"
- How to connect VTNE-PRINT-15N2-2
- Wireless radio barcode scanner Asianwell AW-E7
- Video tutorial "Connecting scales to Torgsoft"
- Marketing: promotions, discounts, in-store bonuses
- Marketing in Torgsoft: discounts, promotions, and customer service
- How to organize promotions and sales
- Bonus system: how to organize and configure
- Marketing: discount system and discount accounting
- Video tutorial "Working with clients / with VIP-clients in Torgsoft"
- Video tutorial "Accumulative system of discounts"
- Two prices of goods on the price tag
- Setting up shares in Torgsoft®. Gift when buying
- Setting up promotions: for 1 product - 10%, for 2 - 20%, for 3 - 30%
- Setting up shares in Torgsoft®. 1 + 1 = 3
- Accounting for discounts and setting up promotions in the accounting program
- Gift certificates
- Option "-1" from the rounded price
- Video tutorial "Verification of a discount card via SMS"
- Affiliate loyalty programs. Customer survey system
- Introduction of a discount system in the store
- How to attract new customers and keep existing ones?
- Guerrilla marketing
- Customer interaction system: SMS verification, gift certificates | Part 6
- Customer Engagement System: Survey System, Interests, Reminders, and Binotel | Part 7
- Scales Dniproves VTD-VSK-15 kg
- Dynamic characteristics
- Syncotek MPT II Portable Receipt Printer. Part 1: Connecting to a Windows Computer
- Setting up roles and restricting employee access
- Prepayment and debt checks on the Torgsoft ECR
- Connecting scales VTNE -150N-6 RS up to 150 kg
- CAS CL3500 scales: connection to Torgsoft. Label template settings
- Packing of goods. Accounting of shipments from the warehouse. Metric characteristics of goods
- Video review mini-PC Synco PC Box (Intel Celeron J4125, 8/128)
- Review of the Syncotek MPT II mobile printer - printing fiscal receipts from the Torgsoft application
- Cash drawer ASAP POS L-170S
- Accounting in a stationery store
- Cash drawer ASAP POS L-330E PUSH
- Scales with touch screen Dneproves VTD-VS
- LECOM N41U 2D data collection terminal with ANDROID handle
- Full video review of TOM: synchronization with Torgsoft, work in CMS, order processing
- Salary accounting and motivation of sellers
- Payroll accounting: activating the option | Part 1
- Payroll accounting: setting up the accounting center | Part 2
- Payroll accounting: setting up a position | Part 3
- Calculation of salaries of sellers. Part 4. Changing and setting the role
- Payroll accounting: planning | Part 5
- Payroll accounting: setting up payments by position | Part 6
- Accounting of salary: payroll | Part 7
- Payroll accounting: advances, bonuses and penalties | Part 8
- Adjust the calculation of the salary of sellers
- How and how much should sellers pay?
- Linking the sale of goods with the seller
- Additional option "Visitor registration". Connecting the TK-04 Wi-Fi counter
- Synchronization with Nova Poshta
- Synchronization with Ukrposhta. Option settings
- Transferring the Torgsoft accounting program from one computer to another
- Data security: cloud archive. Video tutorial on setting up the option
- Start of accounting: the decision to purchase the program has been made. What's next?
- Excise tax declaration. Video tutorial on setting up the option
- Sales of goods through the online store
- What is accounting?
- Discount card verification via SMS. Video on setting up the option
- How to configure software PPO in Torgsoft
- How to activate an additional option for free for 30 days. Torgsoft Click
- How to register a PRRO on the tax website?
- Setting up the additional option “Wholesale pricing policy”
- Configuring roles, users, and employees in Torgsoft
- Getting started with software RRO
- Automation of the full cycle of online store operations in Torgsoft
- Accounting in a stationery store
- Software ECR in e-commerce
- Revaluation depending on the exchange rate
- Analysis of sales of fiscal goods
- ECR connection with the enterprise and work with cashiers
- Management accounting for the entrepreneur
- Reversing a receipt of software fiscal recorder in Torgsoft
- Electronic checks of ECR software in SMS, Viber and e-mail
- Comprehensive ECR configuration: from installation to Z-report
- Registration of software fiscal registrar in the Torgsoft accounting program
- Program for an online store: step-by-step synchronization settings
- Video Business Management in a Period of Change
- How to sell goods in bulk with Torgsoft?
- Accounting in the online store: how to organize the work of the sales department
- What do you need for accounting?
Torgsoft is a ready-made solution for warehouse, financial, and inventory management for small and medium-sized businesses
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