Voiding applies to the last registered PRRO settlement receipt, as long as no subsequent receipt or Z-report has been registered. The video shows the action in the “Software PRRO → Receipt Operations” menu and on the sales form. Before proceeding, check the fiscal number and contents of the document to be canceled.
Condition for voiding a receipt
The void operation is registered as a separate document; afterward, check the receipt status in Torgsoft and the data on the fiscal server. If this is not the last receipt or concerns a product return, a different procedure is required. Current conditions and the difference from a return are described in the PRRO instructions.
Video contents
- 00:17 – What is receipt voiding?
- 00:22 – Where to void a receipt in Torgsoft: Налаштування → Програмний РРО → Операції з чеками. (
- 00:46 – Which receipt can be voided?
- 01:04 – What are settlement receipts?
- 01:22 – Example of voiding a fiscal receipt
- 02:47 – Where to view voided receipts?
- 03:18 – What should you know about canceled receipts?
- 04:32 – Product return and voiding. Printing a fiscal return receipt. Canceling a fiscal product return.
- 06:27 – Example of voiding a service deposit.
More details: Voiding instructions; Conditions for voiding and returns; Torgsoft 2022.0.15 update
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