Cannot log into Torgsoft: 12 possible causes and their solutions

Cannot log into the Torgsoft program

Step 1. Checking login credentials (login and password)

Step 2. Checking the SQL Server service (for local databases)

The SQL Server database service must be running, otherwise the program will not be able to connect to it.

Step 3. Checking the local network connection (for client PCs)

If the database is located on a single main computer (server), losing connection to it blocks Torgsoft on all other client PCs.

Step 4. Checking the remote desktop connection (for terminal/cloud servers)

Connection errors may occur when connecting to a terminal server (RDP).

Step 5. Checking the database after a power outage

A sudden computer power loss can damage database files, causing it to go into a Suspect or Recovery Pending emergency state.

Step 6. Program blocked by antivirus (a very frequent problem)

Antiviruses (Windows Defender, Avast, AVG, 360 Total Security) often mistakenly recognize Torgsoft files as a threat and block them.

Symptoms: the program shortcut disappears, the torgsoft.exe file becomes 0 bytes in size, or an error «Connection to the Torgsoft license service is not established» appears upon startup.

Solution:

Step 7. Error «Exceeded number of program users»

Occurs when the limit of simultaneous connections stipulated by your license is exhausted, or due to «hung» sessions if the program was closed incorrectly (e.g., power failure).

Solution:

Step 8. Corruption of the Win.dat configuration file

Symptoms: upon login, a message appears «Failed to load the list of activated functions», «Error reading the Win.dat file», or the interface language suddenly changes to Russian.

Solution:

Step 9. IP address blocked on the server (IPBan)

If Torgsoft is located on a remote terminal or cloud server, the protection system may block your computer.

Symptoms: connection to the remote desktop suddenly disappears, although the server works from other PCs (or from another internet connection).

Solution: the security program (e.g., IPBan) automatically blocks the IP address after several failed connection attempts or entering the wrong password. You need to connect to the server from another IP address (or ask the administrator) and remove your address from the IPBan blacklist.

Step 10. Mismatch between program and database versions

Happens if the program update was interrupted (for example, the computer froze, or the file was occupied by another process).

Symptoms: upon login, the window displays an error like: «The database does not match the executable file... Update the program».

Solution: it is necessary to download the latest Torgsoft update package and run the update manually when all users have exited the program, so that the torgsoft.exe file version synchronizes with the database version.

Step 11. License service failures due to PC settings

Symptoms: the local program suddenly issues the message «The Torgsoft program requires a license», although the license was paid for long ago and is perpetual.

Solution:

Step 12. License is blacklisted

Symptoms: when trying to launch, a red window appears: «Your license number ... is blacklisted. In 3 days, work with the program will be blocked».

Solution: this is a consequence of the developing company's reaction to violations of the license agreement terms (for example, exceeding the number of allowed cash registers/users without payment, using «pirated» tools, or lack of payment for the service). In this case, it is urgent to contact the Torgsoft order department to resolve the issue.