Common issues and solutions

Installing SQL Server on Windows 11: Common Errors and Solutions
Installing SQL Server on Windows 11: Common Errors, Failure Causes, and Proven Solutions for Successful Installation and Service Launch
Password recovery for "Owner" or sa user
Guide to restoring Torgsoft access (sa user). Reset password via SQL Management Studio, osql command line, or contact technical support for assistance.
Error Login failed for user sa / SQL Server does not exist or access denied
Error Login failed for user sa in Torgsoft: causes SQL Server does not exist/access denied and solutions — SQL service, database status, sa password, firewall, SQL Express limit
Error [DBNETLIB] SQL Server does not exist or access denied
How to fix DBNETLIB error in Torgsoft: check SQL Server, services, ports, ini files and network settings
Error 1072: service marked for deletion — Torgsoft server does not start
How to fix Error 1072 in Torgsoft: service "marked for deletion", server does not start. Solution: reboot, reinstall, antivirus, drive C
SQL Server Express: 10 GB limit per database and 1410 MB of RAM
SQL Server Express: 10GB limit and 1410MB RAM. How to check .mdf, detect overflow, clear logs/stats and do Shrink
SQL Server: Database status Suspect or Recovery Pending
Suspect/Recovery Pending in SQL Server: Causes, Symptoms, and Recovery of Torgsoft Database via SSMS or from Archive
The .ldf file has grown to hundreds of GB: how to safely reduce the log and stabilize the database
How to safely shrink .ldf in SQL Server: reasons for growth, log cleaning, Shrink Log in SSMS, prevention and actions for Suspect/Recovery Pending
Deleting historical data in closed periods: procedure and consequences
How to delete closed period statistics in Torgsoft: steps, what is deleted, what is saved, risks and result verification
Directory errors: causes of failures and financial losses
Errors in Torgsoft directories: barcode in quantity, zero cost, duplicates, fiscal failures and database slowdowns
Duplicate barcodes and names: how to find, merge and fix them so as not to break the accounting
How to find, merge and fix duplicate products in Torgsoft to avoid errors in balances, reporting and inventory
Negative stock balances: causes and correction methods
Analysis of negative stock balance causes in accounting systems. Step-by-step correction methods: inventory audit, date adjustments, and technical solutions.
Inventory
Balance discrepancy: balancing product balances in Torgsoft via the "Inventory Statement"
How to reconcile product balances in Torgsoft via Inventory Statement: eliminating discrepancies, shortages and errors Not enough product
The product disappeared from the "Warehouse Status": reasons and recovery
The product disappeared from the Warehouse Status in Torgsoft: filters, goods in transit, static method, deleted card and recovery methods
The mobile application does not connect to the database - port 6001
Torgsoft mobile application does not connect to the database via port 6001: check the service, firewall, router, IP and AdminServer.ini
IPBan blocked access to the server: how to unblock the cashier's IP address
IPBan blocked the cash register IP: how to find the address in the Blacklist, unblock access to the server and add the store IP to the Whitelist
Antivirus deleted torgsoft.exe or blocked the license service
Antivirus blocks Torgsoft: how to restore torgsoft.exe, license service and add the program to exceptions without repeated failures
Software RRO setup errors: code 400, 401, CA key issues
Resolving errors during software RRO setup: file not found, CA error, validation or key certificate issues. 400, 401. Most tasks are resolved by updating Torgsoft.
ECR
Errors 502 and 504 when working with ECR
Error 502 or 504 in ECR: causes and solutions for cash and non-cash payments in the Torgsoft program. Action guide during tax server failures.
Automatic pricing: setting up markups, currency rates, and common user mistakes
Automatic price calculation in Torgsoft: how markup, revaluation, VAT, import, rounding and typical user errors work
Import of supplier price lists: currency, balances and auto-creation of goods
How to correctly configure the import of price lists and product data from Excel into Torgsoft? A step-by-step guide: file preparation, working with multi-currency, updating inventory levels, and troubleshooting common errors
Bulk editing of products after import: how to quickly define directories
How to find unclassified products in Torgsoft after importing from Excel and mass fill in category, brand, season and other directories
Merging product cards: instructions for merging duplicates
How to merge duplicate products in Torgsoft: 3 ways to merge cards, save barcodes, movement history, risks and error correction
Product delisting: how to hide irrelevant items and speed up search
How to delist a product in Torgsoft: conditions, 2 ways to hide irrelevant items, where to find deleted products and how to restore
Inventory management: how to avoid duplicates, limit staff rights, and track changes
How to bring order to the product database in Torgsoft: fixing names, searching for duplicates, access rights, auditing changes and controlling sellers
The number of program users has been exceeded - how to release the license
The number of users of the application has been exceeded: how to release the license, end the suspended sessions, restore the login and avoid blocking
Why there is a discrepancy of a few kopecks in invoices and how to fix it
What to do if the amount in Torgsoft differs from the invoice by 2–3 kopecks: reasons, rounding settings and correction options
Cannot log into Torgsoft: 12 possible causes and their solutions
Learn what to do if you cannot log into Torgsoft. Step-by-step guide: checking SQL Server, network, antiviruses, and database recovery.
ECR does not work: what to do?
What to do if the cash register does not work? 5 steps to solve the problem: update → EUSignCP.dll library → access → path to the directory → sign of fiscality of the goods
ECR

Torgsoft is a ready-made solution for warehouse, financial, and inventory management for small and medium-sized businesses

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