It was not possible to tempt the flow of active functions

Why the activated features loading error appears

The error «Failed to load the list of activated features» or options is quite common and is most often related to damaged or incorrectly read system configuration files of the program.

To solve this problem, follow these steps:

1. Main solution: replacing the Win.dat file 

The main cause of the error is damage to the Win.dat file. You need to open the directory or folder where the Torgsoft program is installed and replace this file with a correct working one.

2. Configuring the AdminServer.ini file 

In many cases, together with replacing Win.dat, you also need to fill in or correct the configuration files AdminServer.ini and AdminServer.bak in the program folder.

3. Restarting the program 

After replacing and configuring these files, you must completely close and restart the Torgsoft program.

Additional actions if the problem persists:

• Check free disk space. Sometimes this error occurs if the system drive, usually drive C, or the server has run out of free space. Try to free up space.

• Access rights and antivirus. Make sure users have full access to the Torgsoft program directory. It is also worth checking whether the antivirus or Windows Defender has blocked the program executable files or licensing services.

• Restarting services. In some cases, a forced restart of the license service (TorgsoftLicenseService), the application server, or SQL Server helps.

How to get help? 

Since solving the problem requires a working Win.dat file and may also require editing configuration files, the fastest way is to contact Torgsoft technical support. Specialists can connect remotely and replace the necessary files in a few minutes.

You can contact technical support from 9:00 to 18:00:

 In Telegram: @torgsoft_help

 By phone: +38 (067) 558 37 84, +38 (095) 008 50 30

 By e-mail: info@torgsoft.ua