This video is from 2014. The program’s design has changed significantly, and it has gained more features. However, the way many modes work has stayed the same or is very similar. We are updating the knowledge base and video lessons. Since 2022, videos have been available exclusively in Ukrainian.
Receiving the item and creating the document
In the “Document — Repair” mode, create an order, select the customer and add the item. Record the fault description and included parts, assign the responsible technician and, if needed, set a due date. You can print a receipt for the customer and a repair barcode to find the order. If the item was purchased at your store, you can find it by receipt; warranty lookup by serial number depends on whether the additional feature is enabled.
Work, materials and payments
Add completed work, services and materials used to the repair. These determine the cost; the order shows payments and the remaining balance. Update the item’s status as work progresses to track accepted, in-progress and completed orders. Once the repair is finished, record the item handover and final settlement with the customer.
Warranty cases
For a warranty repair, the customer’s charge may be zero. If repair is not possible, record the next steps for the item and funds using the relevant repair, exchange or return documents, taking into account the item’s origin and warranty terms. The video shows an older interface; check the help resources and the separate instructions for warranty items for the current procedure.
More details: Repair and warranty service in Help; Warranty item: repair, exchange, return; Repair and warranty service accounting
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