If the scanner beeps but the item does not appear in Torgsoft, check the device itself, its power, and its connection to the computer. Open a simple text field and scan a test barcode: this lets you see whether the code is transmitted to Windows and in what format. For a wireless model, also check the charge and receiver.
Checking code transmission
Next, compare the scanner mode, the ending character after the code, and prefixes with the workstation settings. In Torgsoft, place the cursor in the item search field and scan again. If the code is transmitted but the item is not found, check its barcode in the item card. The video shows these checks in sequence for the checkout and warehouse.
Video contents
- 00:00 — Introduction
- 00:40 — Checking the scanner charge
- 01:20 — Checking the USB receiver connection to the computer
- 02:20 — How to check that the computer detects the connected scanner
- 03:35 — USB HID mode
- 04:25 — Barcode storage mode
- 04:50 — Setting the Enter terminator
- 06:10 — How to set the Tab terminator
- 07:20 — How to clear prefixes and suffixes
- 08:10 — When the scanner cannot find an item by barcode
- 08:45 — Summary
More details: Detailed instructions for configuring the scanner
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