The scanner does not transmit a barcode. Scanner diagnostics and settings for Torgsoft

In this video, we help you разобраться with a practical issue faced by stores, warehouses, service centers, and other businesses that use barcoding: the scanner beeps, but the item is not added to the program, the code is read incorrectly, or the device does not transmit data to the Torgsoft system at all.

This material will be useful for business owners, store administrators, inventory managers, cashiers, and anyone responsible for the stable operation of retail equipment. The video shows step by step how to check the condition of a barcode scanner, identify the cause of the failure, and restore its correct operation without unnecessary experiments or loss of time.

We cover basic hardware diagnostics: 

• checking the battery charge in wireless models,

• the condition of the USB receiver, 

• whether the connection to the computer is working properly

• and whether the device is visible in Windows. 

How can you quickly determine whether the problem is with the scanner itself or its settings?

The video shows how to: 

• check the scanner operating mode, 

• switch it to USB HID, 

• disable barcode storage mode, 

• correctly configure the Enter or Tab terminator,

• clear unnecessary prefixes and suffixes that may interfere with data transmission to Torgsoft.

We also explain situations where the scanner physically works, but the item is not found in the database: for example, due to the specifics of barcodes that begin with zero or because of a mismatch in the program’s internal settings. This is especially important for entrepreneurs who want to avoid sales interruptions, checkout errors, and unnecessary workload for staff.

00:00 — Introduction

00:40 — Checking the scanner charge

01:20 — Checking the USB receiver connection to the computer

02:20 — How to make sure the computer detects the connected scanner

03:35 — USB HID mode

04:25 — Barcode storage mode

04:50 — Configuring the Enter terminator

06:10 — How to configure the Tab terminator

07:20 — How to clear prefixes and suffixes

08:10 — When the scanner does not find an item by barcode

08:45 — Summary

Read more: The barcode scanner «beeps», but the item is not added in Torgsoft