This video is from 2018. The program design has changed significantly, and more features have been added. However, the operating principles of many modes are the same or very similar. We are updating the knowledge base and video lessons. Since 2022, videos have been in Ukrainian only.
Product setup
For a product with an individual serial number, enable the corresponding additional feature and select the tracking mode in the product type. Standard and strict warranty tracking use different checks: strict tracking does not allow you to receive a number that is already in stock or sell a number that is not in stock. In the product card, specify the warranty period and enter each unit’s number when receiving it.
Sales and service requests
When making a sale, compare the number on the product with the number in the program, and give the customer a sales document and warranty card according to store policy. Use the serial number to find the sale, check the warranty period, and handle a follow-up request. For returns or repairs, use the relevant documents without manually changing the number’s history. The 2018 video shows the old interface; the feature description on the website has been updated.
More details: Product tracking by serial number
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