This video shows how to prepare Viber messaging in Torgsoft: connect the TurboSMS service, set up the sender name, create a message template, and select customers. Messaging can be used to send service notifications and promotional messages to customers in the program database.
How Viber messaging works
Sending messages requires the additional “Bulk Messaging” option and a connected TurboSMS service. The template specifies the message type. Use the transactional type for service messages about invoices, payments, or orders; the promotional type lets you add an image, button, and link. A transactional message template must match one registered with the service.
After creating a template, specify the date, time, description, and customers for the messaging campaign. For Viber, select the appropriate sender name and service. If needed, set up an SMS fallback in case a Viber message is not delivered. After sending, message statuses are available in the program; you can filter undelivered messages for resending.
Read more about features and connection terms on the Torgsoft bulk messaging page.
Video timecodes
00:00 — Introduction
00:10 — Creating a Viber messaging campaign
00:45 — Sender name
01:05 — Messaging settings
02:20 — Message template
03:25 — Message example
04:30 — Reviewing settings
04:50 — SMS fallback
06:30 — Selecting customers
07:13 — Sending statuses
08:30 — Using Viber messaging
08:50 — Summary
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