To install and install the driver for the receipt and label printer, select a USB port

In this video, we show how an entrepreneur can independently download, install, and check the driver for a receipt printer or label printer. This guide will be useful if, after a Windows update, USB port change, program reinstallation, or technical failure, the printer stops printing receipts or labels.

We explain where to safely download drivers: from the manufacturer’s official website or from Torgsoft Online Market. We show how to check whether the computer detects the printer, how to install the driver and the manufacturer’s utility, and how to find the correct virtual USB port to which the equipment is connected.

We also show what to do if documents are stuck in the print queue, the printer does not respond, or Windows displays a print error. You will learn how to view the print queue, clear it, and restart the print service on your computer.

We also explain the specifics of printing from a remote server. This is important for entrepreneurs who work with Torgsoft via a server, terminal access, or a remote workstation.

The video will help you quickly check the printer, find the typical cause of the failure, and restore printing without wasting time. Before buying a receipt printer or label printer, we recommend consulting Torgsoft specialists to choose equipment that will work correctly with your accounting program.

00:00 — Introduction

00:45 — How to download a driver for a receipt printer

02:20 — How to check whether the computer detects the printer

04:15 — Unpacking and installing the driver

06:25 — Installing the manufacturer’s utility

07:10 — Downloading a driver for a label printer

09:50 — How to view the print queue

10:40 — How to check which USB port the receipt printer is connected to

12:40 — Error in the print queue

13:30 — How to clear the print queue

14:05 — How to restart the print service on your computer

15:40 — Printing from a remote server

17:05 — Summary

Read more: Printer does not print or the print queue is stuck: how to clear the Spooler