Printing a Nova Poshta TTN label 100×100 mm with Torgsoft: template, printer and typical offsets

Printing a Nova Poshta 100×100 mm Consignment Note Label from Torgsoft: Choosing a Printer, Setting Up the Template, and Fixing Misalignment

In modern retail and online trade, the speed of shipping goods is crucial. Synchronization between accounting software and postal services makes it possible to automate the creation of consignment notes, eliminating the need to manually transfer data to the carrier’s personal account. Entrepreneurs regularly contact technical support and the sales department with questions: which thermal printer model to choose for printing 100×100 mm labels, how to configure the template correctly so that the barcode can be scanned without problems, why blank labels are printed or text becomes misaligned, and how to ensure stable printing from a remote server.

Basic Concepts and Current Status

Integration with Nova Poshta — is an additional Torgsoft option that allows you to create consignment notes, print labels, and track shipment statuses directly from the sales invoice window.

«Zebra» label — is the standard Nova Poshta label format measuring 100×100 mm. It contains the consignment note barcode, sender and recipient details, and shipment information. Printing such labels at the workplace significantly speeds up parcel identification and acceptance at Nova Poshta branches.

Choosing a Thermal Printer for 100×100 mm Labels

Entrepreneurs often ask the sales department which equipment should be purchased for working with Nova Poshta. Only thermal printers whose mechanism supports the required print width are suitable for printing 100×100 mm labels.

The popular and affordable Xprinter XP-235B does not support 100×100 mm labels because it is designed for narrower media.

Recommended models for printing Nova Poshta consignment notes:

• Xprinter XP-420B (USB or USB+LAN/Wi-Fi versions) — an optimal option for medium shipment volumes.

• Xprinter XP-422B USB+Ethernet — a stable solution for retail locations where the printer is connected to a router via cable.

• OCOM OCBP-010-UL USB+Ethernet and iDPRT iT4B 203 dpi USB+LAN — reliable models for higher workloads.

Print Setup Procedure in Torgsoft

To print 100×100 mm labels correctly, you need to configure the parameters in both the printer driver and the software:

1. Setting the page size in the driver. In Windows, open the properties of the installed label printer (Printing Preferences) and set the paper size to 100×100 mm. This is a basic requirement; otherwise, the text may be cropped or scaled incorrectly.

2. Creating and printing a consignment note. When creating a consignment note in the «Nova Poshta Consignment Note» window, enable the «Zebra» label option. Torgsoft saves the state of this setting in the Windows Registry so that it can be applied automatically to subsequent documents.

3. Printing from shipment registers. If the company uses the shipment register creation function, after the register itself is printed, the software automatically opens a preview window for printing «Zebra» labels for all consignment notes included in that register.

Common Questions from Entrepreneurs and Technical Solutions

?Why does the printer feed several blank labels in a row or print text beyond the edges of the label?

The reason is that the label gap sensor (Gap Sensor) has not been calibrated or its calibration has failed. The printer cannot physically detect the boundaries of each individual label on the roll.

 Solution: the device must be calibrated. On most models, this is done by turning the device off, pressing and holding the FEED button on the printer, turning the printer on, and continuing to hold the button until the corresponding light or sound signal appears. On some models, calibration can only be performed using the manufacturer’s proprietary utility (for example, PrinterUtility). You should also visually check that the label roll is installed evenly and that the movable paper sensor is positioned directly under the media.

?How to configure stable printing of 100×100 mm consignment note labels when Torgsoft is running on a remote server via RDP?

When working through Remote Desktop (RDP), the driver’s page settings are often not transferred correctly from the local computer to the server. As a result, the redirected printer may print only half of the label, feed blank labels, or stop responding.

 Solution: Torgsoft technical support specialists strongly recommend using network printers with Ethernet or Wi-Fi interfaces for remote servers. The printer is connected directly to the router using a network cable, assigned a static IP address, and printing is configured directly through the local network or VPN, completely bypassing the RDP printer redirection mechanism. If the company uses only a USB connection through RDP, technical support often installs alternative driver versions, for example Seagull drivers version 2018.3 or specific Zebra 7.4.2 drivers for Xprinter printers, which work better in terminal sessions.

?Why is the barcode on the consignment note label poorly scanned at a Nova Poshta branch?

This may occur because the operating system scales the layout incorrectly or because the thermal printhead produces insufficient print contrast.

 Solution:

1. Check the basic settings: make sure that the paper size in the driver settings is set to exactly 100×100 mm. If another size is selected, the driver automatically compresses the image, distorting the barcode proportions.

2. Increase the print temperature: in the printer driver properties, you can increase the print density parameter (Darkness or Density) so that the barcode lines become darker and more contrasting.

3. Clean the equipment: regularly clean the printer’s thermal printhead with appropriate products to remove dust and adhesive residue. Contamination can cause white vertical lines to appear across the barcode, making it unreadable by scanners.

Choosing the right printer model with a network interface, correctly setting the page size in the operating system driver, and calibrating the sensors in a timely manner help ensure stable and fast printing of Nova Poshta labels and streamline the retailer’s logistics processes.