This video is from 2018. The program’s design has changed significantly, and it has more features. However, the way many modes work has stayed the same or very similar. We are updating the knowledge base and video lessons. Since 2022, videos have been in Ukrainian only.
Accepting an item
The “Repair and Warranty Service” option helps you manage a service center order from item intake to collection. In “Document — Repair,” create an order, select a customer or enter their details, add the item, and record the fault as described by the customer. If needed, specify the included components, the technician responsible, and the due date. You can print a receipt and barcode for the order.
Work, materials, and payment
Record services, work, and materials used in the order. Their total determines the repair cost; the payment received and outstanding balance are shown separately. For a warranty repair, the amount charged to the customer may be zero. To find a sold item by serial number, you need the corresponding additional warranty tracking feature.
Tracking the status
Update the item’s status as work progresses to see which orders have been accepted, are in progress, or are ready for collection. You can attach photos and files the technician needs to the document. Customer notifications are configured separately; their availability depends on the connected features. The video shows an older version of the program, so check the help documentation for the current fields and workflow.
More details: Repair and warranty service in the help documentation; Option for service centers; Warranty tracking by serial number
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