This video is from 2021. The program’s design has changed considerably, and it has more features. However, the way many modes work remains the same or very similar. We are updating our knowledge base and video lessons. Since 2022, videos have been in Ukrainian only.
Message template
To send Viber messages, configure a supported service, sender name, and template in Torgsoft. A service message must match the registered template; an advertising message may include an image and a link. Before sending, check the text, data substitution, button, and link in the preview. Use customer contact details in accordance with applicable rules and their consent.
Recipients and delivery
For a bulk message, select the required customer group, time, and template. If needed, set up SMS as a backup channel in case a Viber message is not delivered. Send a test message and check the status of each channel. The 2021 video shows setup using TurboSMS as an example; check the service’s rates and terms separately before sending to customers.
More details: Viber messaging in Torgsoft
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