The seller does not have the ability to open and close the shift

If a seller does not see the fiscal registrar button or actions in Torgsoft, the reason is most often related to the access rights of their role. This instruction shows how to check the user's role under the Owner's account, open the necessary program resources, and grant access to operations with the fiscal registrar.

Changing access rights should only be done under the Owner's account or another user with full administrative rights. If you mistakenly open unnecessary actions for the seller's role, the user will gain access to operations that should not be performed at their level. If there is a doubt about exactly which items need to be allowed for a specific role, it is better to clarify this with technical support first.

Reason: Restriction of access rights for the role under which the seller works.

How to fix (performed under the Owner's account):

1. Check the employee's role. Go to Settings → Users, select the required seller, and see what role is assigned to them.
2. Go to Settings → Role settings.
3. Click the Resources button. In the window that appears, check the box next to the seller's role and click the Select button.
4. In the opened «Program resources» window on the Main form tab, expand the menu branch (by clicking on the «pluses») following this path: Document → Realization → Actions → Fiscal registrar.
5. Check the boxes next to the required actions to open access to them (for example, Open shift, Close shift, Print Z-report, X-report).
6. In the top menu of the window, click File → Save.
7. For the new access rights settings to take effect, be sure to restart the Torgsoft program at the seller's workplace (you need to completely close the program and log in again under the seller's login).