Why this matters:
An incorrect date, time, or time zone on your computer can cause errors when using the software cash register. If you see a timeout message, check these settings. A timeout can also be caused by connection delays or request processing.
This instruction applies to the following complete message:
Server error on software cash register 012345678:
Error code: 11 InvalidQueryParameter
The command execution timed out. Command received at: 11/19/2024 3:25:09 PM
The software cash register number and time in your message may differ. Code 11 InvalidQueryParameter can also accompany other errors; the full message is needed for diagnosis.
Continue with the payment?
[Так (Yes)] [Ні (No)]
Before continuing or retrying the payment, check the actual status of the operation: whether the payment was processed and whether a fiscal document was registered. For a card payment, also check the transaction result in the bank terminal or banking service. If the status is unclear, contact support to avoid charging the customer again or creating a duplicate fiscal document.
How to check the current time zone
Click Пуск (Start).
Type timedate.cpl in the search box and press Enter.
The Date and Time settings window will open.Check the date, current time, and time zone:
(UTC+02:00) Helsinki, Kyiv, Riga, Sofia, Tallinn, Vilnius.
For Ukraine, Microsoft specifies the FLE Standard Time time zone. The UTC+02:00 designation in the name indicates the base offset. Leave automatic adjustment for daylight saving and standard time enabled so that Windows applies the seasonal rules for this time zone. The time zone mapping is provided in Microsoft's table.
If you work through a server, check the settings on the server where Torgsoft is actually running and software cash register operations are performed. Make sure Torgsoft is running on that server. Checking only the client computer is not sufficient.
How to change the time zone
In Windows settings
In the Date and Time window, click Змінити часовий пояс (Change time zone).
Select (UTC+02:00) Helsinki, Kyiv, Riga, Sofia, Tallinn, Vilnius, enable automatic adjustment for daylight saving time, and click ОК (OK). City names may appear in the language set for your Windows installation.
In Windows Settings, open Час і мова → Дата й час (Time & language → Date & time). Check whether automatic time setting is enabled and whether the system clock synchronizes successfully. If the time remains incorrect or synchronization does not work, contact your administrator. Microsoft's instructions describe time and seasonal adjustment settings.
Using Command Prompt
This method is also suitable for a server. If your permissions or your organization's policies restrict changing these settings, ask your administrator to do it.
Run Командний рядок (Command Prompt) as an administrator:
- Click Пуск (Start), type cmd, right-click the result, and select Запуск від імені адміністратора (Run as administrator).
Run this command:
tzutil /s "FLE Standard Time"
Check the configured identifier with the tzutil /g command. The result should be FLE Standard Time.
Open timedate.cpl again and check the time zone, date, and time.
The command changes the time zone but does not synchronize the clock. Do not add the _dstoff suffix: it disables seasonal clock changes. The purpose of these commands is explained in Microsoft's tzutil documentation.
What to do if you cannot change the time zone
Contact your system administrator if you do not have access to the settings or your changes are not saved.
If the date, time, and time zone are correct but the timeout keeps occurring, check your internet connection and contact Torgsoft technical support. Provide the full error message, when it occurred, and the known status of the payment and fiscal document.
Additional information
Correct time settings eliminate one possible cause of the error. If the cause is related to the connection or request processing, changing the time zone may not help.
If you have any difficulties, contact Torgsoft technical support.
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