Job Instruction for a Non-Food Goods Commission Salesperson

Employer name: ____________________

APPROVED
Manager’s position ____________________
Signature ____________ First name and surname ____________________
Date ____________________

JOB INSTRUCTION No. ____________
Place of preparation ____________________

1. General provisions

1.1. This instruction defines the tasks, duties, rights, responsibilities, and working relationships of an employee in the occupation “Non-Food Goods Salesperson” (Продавець непродовольчих товарів), ДК 003:2010 code — 5220. Field of work: commission trade. Structural unit: ____________________.

1.2. The employee belongs to the “workers” category and reports directly to the store manager or head of the commission department. The workplace and working schedule are determined by the employment contract and internal labor rules.

1.3. The employee is hired and dismissed by the employer’s order on the grounds and in accordance with the procedure provided for by labor legislation. Before starting work, the employee is informed of the job function, working conditions, and this instruction.

1.4. Qualification requirements: general secondary and vocational education in the occupation of non-food goods salesperson, with qualifications corresponding to the assigned work. The employee receives training in commission trade rules, documenting the condition and ownership of goods, and settlement terms.

1.5. In their work, the employee is guided by the legislation of Ukraine, applicable trade and occupational safety rules, the employment contract, internal labor rules, lawful employer orders, this instruction, and approved documents of their unit.

1.6. The employee must know: the assortment, consumer properties, and observable indicators of the condition of new and used goods; the rules for commission trade, acceptance, and marking; consumer rights; and the procedure for documenting prices, sales, returns, and goods accounting in Torgsoft.

1.7. During the employee’s absence, their duties are performed by a person designated by the employer’s order, subject to qualification and work authorization requirements, the employee’s consent, and payment for replacement where established by law. The transfer of duties does not automatically grant access to the accounting system.

1.8. The employee works in the Torgsoft accounting program under their own account and within the rights granted. They do not disclose their password to others or change data beyond their authority, and they report identified errors to the responsible employee. Access to personal data is limited to the performance of job duties.

2. Tasks and duties

2.1. Prepares the sales area, price tags, and information about goods; checks their identification and separation from other goods accounted for on other grounds.

2.2. When authorized, participates in accepting goods on commission and, within the scope of their training, checks whether the relevant category may be accepted, its completeness, external condition, and required documents.

2.3. Records the information provided and visible defects, and refers questions about valuation, the authenticity of documents, or quality to a competent authorized person; does not present assumptions as expert findings.

2.4. Prepares assigned acceptance documents in accordance with the agreed terms of the commission contract and ensures that the goods are linked to the document and the relevant consignor.

2.5. Checks that the price and marking correspond to the agreed documents and does not independently change the price, commission fee, time limits, or other material commission terms.

2.6. Places goods in compliance with storage conditions and ensures that complete documentation is kept with them; separates goods whose condition has not been confirmed or whose sale is prohibited.

2.7. Provides the buyer with accurate information about condition, known defects, completeness, warranty documents, and terms of sale. Does not conceal the fact that goods have been used previously.

2.8. Records assigned sales in Torgsoft under the correct product item and checks the quantity and agreed price. Ensures proper settlement and issuance of a document through the applicable cash register or software cash register only within the scope of cash-handling authority.

2.9. Gives the employee responsible for settlements documents concerning sales and returns; does not pay funds to the consignor or withhold arbitrary amounts without proper grounds and authority.

2.10. Receives requests and complaints from buyers and consignors, records the circumstances, and refers them to the manager for a decision under the law and contract; does not establish their own general ban on accepting claims.

2.11. Carries out agreed returns of unsold goods or goods returned by a buyer, documenting their condition and recipient; participates in the physical inventory of goods.

2.12. Completes the training and safety briefings required for the work, as well as mandatory medical examinations where established by law. Uses serviceable equipment and issued protective equipment for their intended purpose.

2.13. Immediately informs the direct manager of any threat to life or health, accident, fire, injury, or malfunction. In a dangerous situation, stops hazardous work, follows the response and evacuation plan, and does not endanger themselves or others.

3. Rights

3.1. Receive from the manager and responsible employees the documents, reliable information, and explanations needed to perform the job function, within the established access limits.

3.2. Require serviceable equipment, proper working conditions, necessary materials, and personal protective equipment where required for the work.

3.3. Report violations and submit proposals concerning work organization, property preservation, safety, and improved service; have the manager consider those proposals.

3.4. Refuse assigned work if a workplace situation arises that is dangerous to the life or health of the employee, people around them, the work environment, or the natural environment, immediately informing the direct manager or employer.

3.5. Exercise the right to remuneration, rest, vocational training, and protection of labor rights in accordance with legislation. Provide explanations about the circumstances of violations before a decision on disciplinary action is made.

4. Responsibility

4.1. For culpable failure to perform or improper performance of job duties, violation of labor discipline, and breaches of occupational safety requirements, the employee is liable in accordance with the procedure and within the limits established by law. Disciplinary sanctions are applied in compliance with the established procedure.

4.2. Material liability arises where the grounds and conditions provided by law exist, for direct actual damage caused by culpable unlawful acts or omissions. Its type and limits are determined by legislation; the mere fact of a shortage is not grounds for automatically imposing full material liability.

4.3. This instruction does not establish monetary fines, additional disciplinary sanctions, unconditional reimbursement of shortages, or the employer’s right to withhold funds from wages outside the lawful grounds and procedure.

4.4. For violations of the rules on preserving documents, accounting data, property, and confidential information, the employee is liable where at fault and within the limits established by law.

5. Occupational relationships

5.1. The employee receives the agreed commission terms and limits of authority from the department head and refers disputed matters, requests, and complaints to them.

5.2. The employee coordinates goods-condition checks with the goods specialist, preservation and movement with the warehouse, and sales and settlement documents with the cashier and accounting department; they interact with the consignor only within the scope of their assignment.

5.3. The employee hands over unfinished matters and work results to an employee designated by the manager. They record the transfer of documents, goods, funds, or other valuables in the established manner and report unresolved discrepancies.

6. Final provisions

6.1. This instruction takes effect after approval by the employer. Before starting the relevant work, the employee acknowledges it by signature or by another legally agreed method that makes it possible to confirm that they have read it.

6.2. Amendments to the instruction are approved by the employer’s order in compliance with labor legislation and applicable rules relating to martial law. Amending the instruction does not replace the proper formalization of a change in job function, transfer, or change in material working conditions.

6.3. A copy of the instruction is kept by the person responsible for personnel documents. The employee is given the opportunity to review the current instruction and receive a copy.

Prepared by: position ____________ signature ____________ first name and surname ____________________ date ____________

Agreed: position ____________ signature ____________ first name and surname ____________________ date ____________

Instruction acknowledged by: first name and surname ____________________ signature ____________ date ____________

Regulatory framework

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