Courier Work Instruction

Employer name: ____________________

APPROVED
Manager’s position ____________________
Signature ____________ First name and surname ____________________
Date ____________________

WORK INSTRUCTION No. ____________
Place of preparation ____________________

1. General provisions

1.1. This instruction defines the tasks, duties, rights, responsibilities, and work relationships of an employee in the occupation “Courier,” ДК 003:2010 code — 9151. The scope of work is order delivery. Structural unit: ____________________.

1.2. The employee belongs to the “workers” category and reports directly to the logistics specialist or another manager designated by the employer. The workplace and work schedule are determined by the employment contract and the internal labor regulations.

1.3. The employee is hired and dismissed by the employer’s order on the grounds and according to the procedure established by labor legislation. Before starting work, the employee is informed of the job function, working conditions, and this instruction.

1.4. Qualification requirements: basic general secondary education or primary general education and vocational training at the workplace; no work experience required. Delivery involving operation of a vehicle is permitted only if the employee has the driving entitlement, documents, and authorization required by law.

1.5. In their work, the employee is guided by the legislation of Ukraine, applicable trade and occupational safety rules, the employment contract, the internal labor regulations, the employer’s lawful orders, this instruction, and approved documents of their unit.

1.6. The employee must know: the procedure for receiving, safeguarding, and handing over consignments; rules for verifying recipients and documenting delivery; safe routes and applicable traffic rules; procedures when a recipient refuses or is absent; and rules for protecting contact data.

1.7. During the employee’s absence, their duties are performed by a person designated by the employer’s order, in compliance with qualification requirements, authorization to work, the employee’s consent, and payment for substitution in cases established by law. The transfer of duties does not automatically grant access to the accounting system.

2. Tasks and duties

2.1. Receives delivery assignments and checks the address, contact details, deadline, number of packages, accompanying documents, and agreed delivery conditions.

2.2. Accepts consignments from an authorized person, inspects the packaging for integrity, and verifies the number of packages; reports any damage or discrepancies before beginning delivery.

2.3. Agrees on the route and delivery sequence, takes into account travel safety and access restrictions at the delivery location, and informs the manager if the assignment cannot be carried out safely.

2.4. Safeguards consignments during transport or carrying in accordance with their properties; does not hand them to unauthorized persons or leave them without proper supervision.

2.5. Contacts the recipient through the agreed channel solely to carry out the delivery; does not disclose the address, telephone number, or order details to other persons.

2.6. Before delivery, verifies the recipient using the established method, hands over the correct consignment and documents, and obtains confirmation of delivery in the specified form.

2.7. Accepts payment only when separately authorized to do so, after training, and with the lawful procedure for payment and issuance of a settlement document in place. Does not use a personal account to receive the buyer’s funds.

2.8. If the recipient is absent, refuses delivery, or there is damage or another obstacle, informs the manager, records the circumstances, and acts according to the agreed decision, without leaving the goods with an arbitrary recipient.

2.9. Returns undelivered goods, signed documents, and funds received to the designated authorized person, with proper confirmation of handover.

2.10. Reports the actual outcome of each delivery and any unresolved matters. Uses safe manual handling techniques and does not exceed applicable load limits.

2.11. Completes the occupational safety training and briefings required for the work, as well as mandatory medical examinations in cases established by law. Uses serviceable equipment and issued protective equipment for their intended purpose.

2.12. Immediately informs the direct manager of a threat to life or health, an accident, fire, injury, or malfunction. In a dangerous situation, stops the hazardous work, follows the response and evacuation plan, and does not endanger themselves or others.

3. Rights

3.1. To receive from the manager and responsible employees the documents, accurate information, and explanations necessary to perform the job function, within the established access limits.

3.2. To require serviceable equipment, proper working conditions, necessary materials, and personal protective equipment where required for the work.

3.3. To report violations and make proposals concerning work organization, safeguarding property, safety, and improving service; and to have the manager consider such proposals.

3.4. To refuse assigned work if a work situation arises that is dangerous to the life or health of the employee, people around them, the work environment, or the natural environment, immediately informing the direct manager or employer.

3.5. To exercise the right to remuneration, rest, vocational training, and protection of labor rights in accordance with the legislation. To provide explanations concerning the circumstances of violations before a decision on a disciplinary sanction is made.

4. Responsibility

4.1. For culpable failure to perform or improper performance of work duties, violations of labor discipline, and breaches of occupational safety requirements, the employee is liable in the manner and within the limits established by law. Disciplinary sanctions are applied in compliance with the established procedure.

4.2. Material liability arises when the grounds and conditions prescribed by law are present, for direct actual damage caused by culpable unlawful acts or omissions. Its type and limits are determined by law; the mere fact of a shortage is not grounds for automatically imposing full material liability.

4.3. This instruction does not establish monetary fines, additional disciplinary sanctions, unconditional reimbursement of shortages, or the employer’s right to withhold funds from wages outside the lawful grounds and procedure.

4.4. For violations of the rules for safeguarding documents, accounting data, property, and confidential information, the employee is liable where at fault and within the limits established by law.

5. Work relationships

5.1. Receives assignments and decisions concerning deviations from the logistics specialist or manager; receives consignments and documents from the warehouse.

5.2. Coordinates contact with the recipient with the person responsible for the order; after delivery, hands over confirmation, returns, and funds to the warehouse, cashier, or other designated person according to the established procedure.

5.3. Hands over unfinished matters and work results to an employee designated by the manager. Records the transfer of documents, goods, funds, or other valuables according to the established procedure; reports unresolved discrepancies.

6. Final provisions

6.1. This instruction takes effect after approval by the employer. Before beginning the relevant work, the employee acknowledges it by signing or by another legally agreed method that makes it possible to confirm acknowledgment.

6.2. Amendments to this instruction are approved by an employer’s order in compliance with labor legislation and applicable rules relating to martial law. Amending the instruction does not replace the proper formalization of a change to the job function, a transfer, or a change to essential working conditions.

6.3. A copy of the instruction is kept by the person responsible for personnel records. The employee is provided with the opportunity to review the current instruction and receive a copy.

Prepared by: position ____________ signature ____________ first name and surname ____________________ date ____________

Agreed by: position ____________ signature ____________ first name and surname ____________________ date ____________

I have read and understood the instruction: first name and surname ____________________ signature ____________ date ____________

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