Job Instruction for a Food Products Salesperson

Employer name: ____________________

APPROVED
Manager’s position ____________________
Signature ____________ First name and surname ____________________
Date ____________________

JOB INSTRUCTION No. ____________
Place of preparation ____________________

1. General provisions

1.1. This instruction defines the tasks, duties, rights, responsibilities and working relationships of an employee in the profession «Продавець продовольчих товарів» (Food Products Salesperson), ДК 003:2010 code — 5220. Scope of work — ordinary food retail. Structural unit: ____________________.

1.2. The employee belongs to the “workers” category and reports directly to the store manager or the head of the relevant department. The workplace and working schedule are determined by the employment contract and internal work rules.

1.3. The employee is hired and dismissed by the employer’s order on the grounds and according to the procedure provided for by labor legislation. Before starting work, the employee is informed of the job function, working conditions and this instruction.

1.4. Qualification requirements: complete or basic general secondary education and vocational education with a qualification as a food products salesperson of at least Grade 3; for this level of initial training, no work experience is required. Work of increased complexity is performed within the assigned qualification. The employee may work with food products after completing mandatory medical examinations and the necessary hygiene training.

1.5. In performing their duties, the employee is guided by the legislation of Ukraine, applicable trade and occupational safety rules, the employment contract, internal work rules, the employer’s lawful orders, this instruction and the approved documents of their unit.

1.6. The employee must know: the range, consumer properties and storage conditions of products; hygiene and contamination prevention rules; requirements for labeling and allergen information; shelf-life periods; rules for weighing, display, customer service and payments; the procedure for registering sales in Torgsoft.

1.7. During the employee’s absence, their duties are performed by a person designated by the employer’s order, subject to the requirements for qualifications, authorization to work, employee consent and replacement pay where established by law. The transfer of duties does not automatically grant access to the accounting system.

1.8. The employee works in the Torgsoft accounting program under their own account and within the permissions granted. The employee does not share their password with others or change data beyond their authority; they report errors to the responsible employee. Access to personal data is limited to the performance of work duties.

2. Tasks and duties

2.1. Prepares the workplace: checks the cleanliness of counters, equipment and packaging materials, the serviceability of scales, and the availability of necessary product information. Reports equipment malfunctions to the manager.

2.2. Participates in receiving products: checks the product names, quantities, packaging integrity, labeling and shelf-life periods against the documents. Records any discrepancies found and passes them to the employee responsible for receiving.

2.3. Observes established temperature conditions, product compatibility rules and storage requirements. Checks equipment readings within the assigned monitoring duties and reports deviations.

2.4. Replenishes displays taking account of shelf-life periods and product condition. Separates products that are damaged, expired or suspected of being unsafe and does not allow them to be sold until an authorized person makes a decision.

2.5. Checks that the price tag matches the product and the approved price. Reports any discrepancy with the price in Torgsoft to the manager and acts according to the agreed decision, without changing prices independently.

2.6. Provides customers with accurate information about a product, its composition, allergens, storage conditions and use, within the limits of the labeling and information provided by the supplier.

2.7. Dispenses, slices, weighs and packs products using appropriate equipment and materials. Determines net weight taking packaging into account, does not mix incompatible products, and prevents cross-contamination.

2.8. When assigned to register sales in Torgsoft, checks that the product, quantity, unit of measurement and price match the actual purchase. Grants discounts only within established limits.

2.9. If assigned payment duties, accepts payment using the established method and ensures that a payment document is issued through РРО or ПРРО used by the employer. Does not replace a fiscal document with an internal accounting document.

2.10. Passes reports of product defects to the manager, retains information about the relevant batch and assists with traceability checks. Processes returns of goods and money only within the authority granted.

2.11. Follows approved food safety, personal hygiene and workplace sanitation procedures. Reports health circumstances that may create a risk of product contamination.

2.12. Participates in physical stock counts and inventory checks when assigned; reports shortages, surpluses and losses. Does not write off products or correct stock balances without a properly documented basis.

2.13. At the end of the shift, hands over products, documents and received funds to the designated employee; reports products with little shelf life remaining, discrepancies and unresolved customer requests.

2.14. Completes the occupational safety training and briefings required for the work, as well as mandatory medical examinations where established by law. Uses serviceable equipment and issued protective equipment for their intended purpose.

2.15. Immediately informs the direct manager of a threat to life or health, an accident, fire, injury or malfunction. In a dangerous situation, stops hazardous work, follows the response and evacuation plan, and does not endanger themselves or others.

3. Rights

3.1. Receive from the manager and responsible employees documents, reliable information and explanations necessary to perform the job function, within the established access limits.

3.2. Require the provision of serviceable equipment, proper working conditions, necessary materials and personal protective equipment where required for the work.

3.3. Report violations and submit proposals concerning work organization, property preservation, safety and improved customer service; have the manager consider such proposals.

3.4. Refuse assigned work if a work situation arises that is dangerous to the life or health of the employee or people around them, or to the work environment or natural environment, and immediately inform the direct manager or employer.

3.5. Exercise the right to remuneration, rest, vocational training and protection of labor rights in accordance with legislation. Provide explanations about the circumstances of violations before a decision on disciplinary action is made.

4. Responsibility

4.1. For culpable failure to perform or improper performance of work duties, violation of labor discipline or occupational safety requirements, the employee is liable according to the procedure and within the limits established by law. Disciplinary sanctions are applied in compliance with the prescribed procedure.

4.2. Material liability arises where the grounds and conditions provided by law exist, for direct actual damage caused by culpable unlawful acts or omissions. Its type and limits are determined by legislation; the mere fact of a shortage is not grounds for automatically imposing full material liability.

4.3. This instruction does not establish monetary fines, additional disciplinary sanctions, unconditional compensation for shortages, or the employer’s right to deduct money from wages outside the lawful grounds and procedure.

4.4. For violations of the rules for preserving documents, accounting data, property and confidential information, the employee is liable where at fault and within the limits established by legislation.

5. Professional working relationships

5.1. Receives assignments, approved prices and decisions concerning nonconforming products from the store manager; provides the manager with information about demand, stock balances and customer requests.

5.2. Works with the receiving employee and warehouse on batches and product replenishment, with the cashier on the quantity and value of purchases, and with the food safety officer on hygiene, temperature and traceability.

5.3. Hands over unfinished matters and work results to an employee designated by the manager. Records the transfer of documents, products, funds or other valuables according to the established procedure; reports unresolved discrepancies.

6. Final provisions

6.1. This instruction takes effect after approval by the employer. Before starting the relevant work, the employee acknowledges it by signature or by another method permitted by law that makes it possible to confirm acknowledgement.

6.2. Amendments to the instruction are approved by an employer’s order in compliance with labor legislation and applicable rules relating to martial law. Amending the instruction does not replace the proper formalization of a change in job function, transfer or change in essential working conditions.

6.3. A copy of the instruction is kept by the person responsible for personnel documents. The employee is given the opportunity to review the current instruction and obtain a copy.

Prepared by: position ____________ signature ____________ first name and surname ____________________ date ____________

Agreed by: position ____________ signature ____________ first name and surname ____________________ date ____________

I have read the instruction: first name and surname ____________________ signature ____________ date ____________

Regulatory framework

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