Job Description for a Sales Agent Working with Marketplaces

Employer name: ____________________

APPROVED
Manager’s position ____________________
Signature ____________ First name and surname ____________________
Date ____________________

JOB DESCRIPTION No. ____________
Place of preparation ____________________

1. General provisions

1.1. This instruction defines the tasks, duties, rights, responsibilities, and working relationships of the employee in the occupation “Агент торговельний” (sales agent), code ДК 003:2010 — 3415. The scope of work is sales through marketplaces. Structural unit: ____________________.

1.2. The employee belongs to the “professionals” category and reports directly to the sales manager or online store manager. The workplace and work schedule are determined by the employment contract and internal work rules.

1.3. The employee is hired and dismissed by the employer’s order on grounds and in accordance with the procedure established by labor legislation. Before starting work, the employee is informed of the job function, working conditions, and this instruction.

1.4. Qualification requirements: education in a relevant field at bachelor’s or junior specialist level; no work experience requirement. The employee receives training in the rules of the approved marketplaces, data protection, and order accounting procedures.

1.5. In their work, the employee is guided by the legislation of Ukraine, applicable trade and occupational safety rules, the employment contract, internal work rules, the employer’s lawful orders, this instruction, and the approved documents of their unit.

1.6. The employee must know: rules for distance selling, the enterprise’s product range and commercial terms; procedures for working with seller accounts on approved marketplaces, processing orders and requests and complaints; rules for reconciling Torgsoft product data and settlements with marketplaces.

1.7. During the employee’s absence, their duties are performed by a person designated by the employer’s order, subject to qualification and work authorization requirements, the employee’s consent, and payment for replacement where required by law. The transfer of duties does not automatically grant access to the accounting system.

1.8. The employee works in the Torgsoft accounting program under their own user account, within the rights granted. They must not share their password with others, make changes to data beyond their authority, and must report errors to the responsible employee. Access to personal data is limited to the performance of work duties.

2. Tasks and duties

2.1. Manages assigned sales listings on approved marketplaces and checks that they comply with the product range, the seller’s authority, and product listing rules.

2.2. Obtains approved descriptions and images from the person responsible for the catalog; checks product names, specifications, prices, and sales terms before publishing or changing a listing.

2.3. Reconciles available-for-sale quantities and prices against Torgsoft accounting data and warehouse confirmations; reports or corrects discrepancies within the access granted.

2.4. Receives orders from the marketplace seller account, checks the contents, contact details, and feasibility of fulfillment; confirms only approved terms.

2.5. Sends confirmed orders for processing and picking using the method established by the employer; checks that an order has not been mistakenly processed twice.

2.6. Monitors deadlines for handing orders over for delivery and the accuracy of shipment data, and informs the buyer of the confirmed status through the appropriate channel.

2.7. Processes messages about cancellations, returns, and product defects, records the grounds, and refers matters to authorized employees while respecting the buyer’s rights.

2.8. Matches marketplace orders with sales and returns actually completed, and provides accounting with data for reconciling payments, commissions, and settlements.

2.9. Monitors the results of the data transfer method in use; when data exchange is automated, checks the result and reports errors to IT without independently changing the integration.

2.10. Keeps access to seller accounts secure and ensures personal data is used only to the minimum extent necessary; does not accept new contractual or financial terms on behalf of the enterprise beyond their authority.

2.11. Prepares a report on completed orders, discrepancies, returns, and requests and complaints; submits proposals for improving listings and the service process.

2.12. Completes the training and safety briefings required for the work, as well as mandatory medical examinations where required by law. Uses serviceable equipment and issued protective equipment for their intended purpose.

2.13. Immediately informs the direct manager of any threat to life or health, accident, fire, injury, or malfunction. In a dangerous situation, stops the hazardous work, follows the response and evacuation plan, and does not endanger themselves or others.

3. Rights

3.1. Receive from the manager and responsible employees the documents, reliable information, and explanations needed to perform the job function, within the established access rights.

3.2. Require serviceable equipment, proper working conditions, necessary materials, and personal protective equipment where required for the work.

3.3. Report violations and submit proposals concerning work organization, safeguarding property, safety, and improving service; have the manager consider such proposals.

3.4. Refuse assigned work if a work situation arises that is dangerous to the life or health of the employee, people around them, the working environment, or the natural environment, immediately informing the direct manager or employer.

3.5. Exercise the right to pay, rest, vocational training, and protection of labor rights in accordance with legislation. Provide explanations regarding the circumstances of violations before a decision on disciplinary action is made.

4. Responsibility

4.1. For culpable failure to perform or improper performance of work duties, breaches of labor discipline, and violations of occupational safety requirements, the employee is liable in accordance with the procedure and limits established by law. Disciplinary sanctions are applied in compliance with the prescribed procedure.

4.2. Material liability arises where the grounds and conditions provided by law exist, for direct actual damage caused by culpable unlawful acts or omissions. Its type and limits are determined by law; a shortage alone is not grounds for automatically imposing full material liability.

4.3. This instruction does not establish monetary fines, additional disciplinary sanctions, unconditional reimbursement for shortages, or a right for the employer to deduct funds from wages outside the grounds and procedure provided by law.

4.4. For violations of the rules for safeguarding documents, accounting data, property, and confidential information, the employee is liable where at fault and within the limits established by law.

5. Job-related working relationships

5.1. Receives from the manager the list of marketplaces and approved working terms, and submits reports and matters requiring a decision to the manager.

5.2. Coordinates descriptions with the person responsible for the catalog, stock and picking with the warehouse, shipments with the logistics specialist, and settlements with accounting; reports technical errors to IT with the necessary details about the specific order.

5.3. Hands over unfinished matters and work results to the employee designated by the manager. Records the transfer of documents, goods, funds, or other valuables in the established manner; reports unresolved discrepancies.

6. Final provisions

6.1. This instruction takes effect after approval by the employer. Before beginning the relevant work, the employee acknowledges it by signing or by another method agreed in accordance with the law that makes it possible to confirm acknowledgment.

6.2. Amendments to this instruction are approved by the employer’s order in compliance with labor legislation and applicable provisions concerning martial law. Amending the instruction does not replace the proper formalization of a change to the job function, a transfer, or a change to essential working conditions.

6.3. A copy of the instruction is kept by the person responsible for personnel records. The employee is given the opportunity to consult the current instruction and receive a copy.

Prepared by: position ____________ signature ____________ first name and surname ____________________ date ____________

Agreed by: position ____________ signature ____________ first name and surname ____________________ date ____________

I have read and understood this instruction: first name and surname ____________________ signature ____________ date ____________

Regulatory framework

Torgsoft for accountants

See how stock, documents and payments are connected

The Torgsoft demo lets you reproduce typical store operations and review the data used by an accountant.

Stock movement Record goods receipts, sales, returns, write-offs, transfers and stocktakes.
Documents, payments and fiscal receipts Compare stock documents, payment methods, balances and linked fiscal receipts.
Multiple businesses Review how documents, fiscal registers, accounts and reports are separated between sole traders and legal entities.

Last name and first name
Phone number
Other contact information
Database type
Do you need a call and consultation from a company employee? Yes No Choose one of the options
I agree with Torgsoft's Privacy Policy. Please review Torgsoft's Privacy Policy. If you agree, please confirm below.