Job Instruction for a Non-Food Goods Salesperson

Employer name: ____________________

APPROVED
Manager’s position ____________________
Signature ____________ First name and surname ____________________
Date ____________________

JOB INSTRUCTION No. ____________
Place of preparation ____________________

1. General provisions

1.1. This instruction defines the tasks, duties, rights, responsibilities and working relationships of an employee in the occupation “Продавець непродовольчих товарів” (Non-Food Goods Salesperson), code ДК 003:2010 — 5220. The field of work is ordinary non-food trade. Structural unit: ____________________.

1.2. The employee belongs to the “workers” category and reports directly to the store manager or the head of the relevant department. The workplace and working schedule are determined by the employment contract and internal work regulations.

1.3. The employee is hired and dismissed by an employer’s order on the grounds and in accordance with the procedure provided for by labor legislation. Before starting work, the employee is informed of the job function, working conditions and this instruction.

1.4. Qualification requirements: complete or basic general secondary education and vocational education with a qualification as a non-food goods salesperson of at least grade 3; for this level of initial training, no work experience is required. Work of increased complexity is performed within the qualification assigned.

1.5. In their work, the employee is guided by the legislation of Ukraine, applicable trade and occupational safety rules, the employment contract, internal work regulations, the employer’s lawful orders, this instruction and approved documents of their unit.

1.6. The employee must know: the range, purpose and consumer properties of goods; rules for their storage, display and packaging; requirements for information provided to customers; the procedure for exchanges, returns and accepting complaints; rules for settlements and working with prices, barcodes and sales in Torgsoft.

1.7. During the employee’s absence, their duties are performed by a person designated by an employer’s order, subject to qualification requirements, authorization to work, the employee’s consent and compensation for replacement in cases established by law. Transfer of duties does not automatically grant access to the accounting system.

1.8. The employee works in the Torgsoft accounting program under their own account and within the rights granted. The employee does not share their password with others, does not change data beyond their authority, and reports errors to the responsible employee. Access to personal data is limited to the performance of job duties.

2. Tasks and duties

2.1. Prepares the sales area, equipment and tools for work. Checks that the display is safe, demonstration samples are intact, and goods are accessible for customers to inspect.

2.2. Participates in receiving goods: checks their names, quantities, completeness, external condition and labeling against the documents. Reports damage or discrepancies to the responsible person.

2.3. Places goods by product group and specified storage conditions; replenishes working stock. Does not allow the sale of goods set aside because of defects or doubts about their safety.

2.4. Checks that price tags correspond to specific goods and approved prices, informs the manager of discrepancies with accounting data, and replaces price tags after an approved adjustment.

2.5. Establishes the customer’s needs and provides accurate information about characteristics, materials, sizes, completeness, conditions of use and care; explains only properties confirmed by the product documentation.

2.6. Demonstrates goods safely and checks their completeness in the customer’s presence if required by the sales rules for the relevant product group; provides the instructions and warranty documents belonging to the goods.

2.7. When processing a purchase in Torgsoft, correctly selects the goods by barcode, item number, size or another attribute; checks the quantity, price and authorized discount.

2.8. When instructed, processes payment using the method established by the employer and ensures that a settlement document is issued through the applicable РРО (cash register / fiscal transaction recording device) or ПРРО (software cash register / software fiscal transaction recording device). Checks doubtful or incomplete payments before charging the customer again.

2.9. Packages goods according to their properties, checks that the goods issued match the purchase, and gives the customer the appropriate documents.

2.10. Receives customer requests or complaints concerning exchanges, returns or product defects and passes them to an authorized person. Does not impose personal prohibitions or additional conditions on the exercise of the customer’s lawful rights.

2.11. Processes authorized returns and corrections in Torgsoft based on supporting documents and a decision by an authorized person; ensures separate storage of goods requiring inspection.

2.12. Participates in preparing for and conducting inventory, physically counts the assigned goods, reports discrepancies and does not change stock balances to conceal shortages.

2.13. Gives the manager information about unmet demand, defects and the need to replenish the range; at the end of the shift, hands over documents, funds received and unfinished matters.

2.14. Completes training and occupational safety briefings required for the work, as well as mandatory medical examinations in cases established by law. Uses serviceable equipment and issued protective equipment for their intended purpose.

2.15. Immediately informs the direct manager of a threat to life or health, an accident, fire, injury or malfunction. In a dangerous situation, stops the hazardous work, follows the response and evacuation plan, and does not endanger themselves or others.

3. Rights

3.1. To obtain from the manager and responsible employees the documents, accurate information and explanations needed to perform the job function, within the established access limits.

3.2. To require serviceable equipment, proper working conditions, necessary materials and personal protective equipment where needed for the work.

3.3. To report violations and submit proposals concerning work organization, property preservation, safety and improved service, and to have the manager consider those proposals.

3.4. To refuse assigned work if a workplace situation endangers the life or health of the employee or people around them, or endangers the work environment or natural environment, immediately notifying the direct manager or employer.

3.5. To exercise the right to remuneration, rest, vocational training and protection of labor rights in accordance with the law. To provide explanations regarding the circumstances of violations before a decision on disciplinary action is made.

4. Responsibility

4.1. For culpable failure to perform or improper performance of job duties, breach of labor discipline and violation of occupational safety requirements, the employee is liable in the manner and within the limits established by law. Disciplinary sanctions are applied in compliance with the prescribed procedure.

4.2. Material liability arises when the grounds and conditions provided by law exist, for direct actual damage caused by culpable unlawful acts or omissions. Its type and limits are determined by law; the fact of a shortage alone is not grounds for automatically imposing full material liability.

4.3. This instruction does not establish monetary fines, additional disciplinary sanctions, unconditional reimbursement of shortages or an employer’s right to withhold money from wages outside the lawful grounds and procedure.

4.4. For violations of rules on preserving documents, accounting data, property and confidential information, the employee is liable where at fault and within the limits established by law.

5. Working relationships for the occupation

5.1. Receives tasks, approved prices and decisions on customer requests or complaints from the store manager; provides them with information about demand and violations.

5.2. Checks goods characteristics, completeness and movement with the merchandise specialist and warehouse; gives purchase details to the cashier; coordinates the transfer of goods and documents with the person receiving warranty requests without independently determining the cause of a defect.

5.3. Hands over unfinished matters and work results to the employee designated by the manager. Records the transfer of documents, goods, funds or other valuables in the established manner; reports unresolved discrepancies.

6. Final provisions

6.1. This instruction takes effect after approval by the employer. Before beginning the relevant work, the employee reads it and signs, or acknowledges it by another legally agreed method that makes it possible to confirm that they have read it.

6.2. Amendments to the instruction are approved by an employer’s order in compliance with labor legislation and applicable provisions of martial law. Amending the instruction does not replace the proper formalization of a change in job function, transfer or change in essential working conditions.

6.3. A copy of the instruction is kept by the person responsible for personnel documents. The employee is given the opportunity to read the current instruction and obtain a copy.

Prepared by: position ____________ signature ____________ first name and surname ____________________ date ____________

Agreed: position ____________ signature ____________ first name and surname ____________________ date ____________

I have read the instruction: first name and surname ____________________ signature ____________ date ____________

Regulatory framework

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