Job Description for an Internet Store Sales Manager

Employer name: ____________________

APPROVED
Manager’s position ____________________
Signature ____________ First name and surname ____________________
Date ____________________

JOB DESCRIPTION No. ____________
Place of preparation ____________________

1. General provisions

1.1. This instruction defines the tasks, duties, rights, responsibilities and working relationships of an employee in the occupation «Менеджер (управитель) із збуту» (Sales Manager), code ДК 003:2010 — 1475.4. The area of work is an internet store. Structural unit: ____________________.

1.2. The employee belongs to the «managers» category and reports directly to the commercial director or the head of the enterprise. The workplace and working hours are determined by the employment contract and internal labor regulations.

1.3. The employee is hired and dismissed by order of the employer on the grounds and in accordance with the procedure established by labor legislation. Before starting work, the employee is informed of the job function, working conditions and this instruction.

1.4. Qualification requirements: a complete higher education in management at master’s or specialist level, with no work-experience requirement; or a complete higher education in a relevant field, at least two years of professional experience, and postgraduate education in «Management». The employee must have skills in organizing remote sales and protecting customer data.

1.5. In the course of work, the employee is guided by the legislation of Ukraine, applicable trade and occupational safety rules, the employment contract, internal labor regulations, lawful orders of the employer, this instruction and approved documents of the employee’s unit.

1.6. The employee must know: the rules for remote sales and e-commerce, the product range and approved terms of sale; the procedures for confirming orders, payment, delivery and returns; the rules for recording goods in Torgsoft and working with the catalog, warehouse and carriers.

1.7. During the employee’s absence, their duties are performed by a person designated by order of the employer, subject to qualification and work authorization requirements, the employee’s consent, and payment for substitution in cases established by law. Transfer of duties does not automatically grant access to the accounting system.

1.8. The employee works in the Torgsoft accounting program under their own account and within the rights granted. The employee does not share their password, change data beyond their authority, and reports errors to the responsible employee. Access to personal data is limited to the performance of job duties.

2. Tasks and duties

2.1. Organizes the work of the internet store in accordance with the approved sales plan and allocation of responsibilities; monitors the timely processing of orders and inquiries.

2.2. Ensures that accurate information about the seller, goods, total price, payment, delivery and procedure for making inquiries is displayed; passes approved changes to the person responsible for the catalog.

2.3. Checks that stock availability and prices on the website match the goods data in Torgsoft and actual confirmations from the warehouse; arranges for discrepancies to be corrected before confirming an order that cannot be fulfilled.

2.4. Checks the contents and details of the order received, agrees on material terms with the buyer and ensures that they are confirmed in the form established for electronic sales.

2.5. Sends the agreed order for picking with the correct items, quantities and recipient. Does not allow unauthorized substitution of goods or price changes after agreement.

2.6. Monitors verification of payment by the responsible person and preparation of required documents; ensures that sales and return information in Torgsoft corresponds to the actual movement of goods.

2.7. Agrees delivery times with the warehouse and logistics specialist, provides the buyer with verified shipment details; informs the buyer of delays and agrees on a lawful way to resolve them.

2.8. Organizes the receipt of requests for exchanges, returns, withdrawal from a distance contract and product defects; forwards documents to authorized persons without imposing personal restrictions on the buyer’s rights.

2.9. Monitors the correct return of goods and funds in accordance with the agreed decision; checks with accounting on pending and duplicate payments before collecting payment again.

2.10. Ensures that order data is accessible only to employees and contractors who need it on a lawful basis; does not use contact details for unapproved mailings.

2.11. Reconciles orders, sales actually completed, cancellations and returns, and prepares a report for the manager on results and reasons for deviations. Where automated data exchange is used, checks its result and refers errors to the person responsible for IT.

2.12. Completes the training and safety briefings required for the work, as well as mandatory medical examinations in cases established by law. Uses serviceable equipment and issued protective equipment for their intended purpose.

2.13. Immediately informs the direct manager of a threat to life or health, an accident, fire, injury or malfunction. In a dangerous situation, stops the hazardous work, follows the response and evacuation plan, and does not put themself or others at risk.

3. Rights

3.1. Receive from the manager and responsible employees the documents, accurate information and explanations necessary to perform the job function, within the access granted.

3.2. Require serviceable equipment, proper working conditions, necessary materials and personal protective equipment where required for the work.

3.3. Report violations and submit proposals concerning work organization, protection of property, safety and improved service; have the manager consider such proposals.

3.4. Refuse assigned work if a work situation arises that is dangerous to the life or health of the employee, people around them, or the work environment or natural environment, immediately informing the direct manager or employer.

3.5. Exercise the right to remuneration, rest, professional training and protection of labor rights in accordance with the law. Provide explanations concerning the circumstances of violations before a decision on disciplinary action is made.

4. Responsibilities

4.1. For culpable failure to perform or improper performance of job duties, breaches of labor discipline and occupational safety requirements, the employee is liable in accordance with the procedure and limits established by law. Disciplinary sanctions are applied in compliance with the prescribed procedure.

4.2. Material liability arises where the grounds and conditions provided by law exist, for direct actual damage caused by culpable unlawful acts or omissions. Its type and limits are determined by law; a shortage alone is not grounds for automatically imposing full material liability.

4.3. This instruction does not establish monetary fines, additional disciplinary sanctions, unconditional compensation for shortages, or the employer’s right to deduct money from wages outside the legal grounds and procedure.

4.4. For violations of the rules for safekeeping documents, account data, property and confidential information, the employee is liable where at fault and within the limits established by law.

5. Job-related working relationships

5.1. Agrees commercial terms, the budget and service rules with the manager; provides the person responsible for the catalog with confirmed prices and product specifications.

5.2. Coordinates inquiries with sales staff and customer support, stock availability and picking with the warehouse, delivery with the logistics specialist, payment and documents with accounting, and the operation of technical equipment with IT.

5.3. Hands over unfinished matters and work results to the employee designated by the manager. Records the transfer of documents, goods, funds or other valuables in accordance with the established procedure; reports unresolved discrepancies.

6. Final provisions

6.1. This instruction takes effect after approval by the employer. Before starting the relevant work, the employee acknowledges it by signature or by another method agreed in accordance with the law that makes it possible to confirm acknowledgment.

6.2. Amendments to this instruction are approved by order of the employer in compliance with labor legislation and applicable provisions relating to martial law. Amending the instruction does not replace the proper formalization of a change in job function, transfer or change in material working conditions.

6.3. A copy of the instruction is kept by the person responsible for personnel records. The employee is given the opportunity to review the current instruction and receive a copy.

Prepared by: position ____________ signature ____________ first name and surname ____________________ date ____________

Agreed by: position ____________ signature ____________ first name and surname ____________________ date ____________

I have read and understood the instruction: first name and surname ____________________ signature ____________ date ____________

Regulatory framework

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