Job Instruction for an Order Picker

Employer name: ____________________

APPROVED
Manager’s position ____________________
Signature ____________ First name and surname ____________________
Date ____________________

JOB INSTRUCTION No. ____________
Place of issue ____________________

1. General provisions

1.1. This instruction sets out the tasks, duties, rights, responsibilities, and working relationships of an employee in the profession “Комплектувальник товарів” (goods order picker), code ДК 003:2010 — 5220. Scope of work: order picking. Structural unit: ____________________.

1.2. The employee belongs to the “workers” category and reports directly to the warehouse manager. The workplace and working schedule are determined by the employment contract and internal labor regulations.

1.3. The employee is hired and dismissed by the employer’s order on the grounds and in accordance with the procedure prescribed by labor legislation. Before starting work, the employee is informed of the job function, working conditions, and this instruction.

1.4. Qualification requirements: basic or incomplete basic general secondary education and individual or course-based on-the-job training; no work experience requirements. The employee performs assigned work independently after training in warehouse procedures and safe working methods.

1.5. The employee is guided by the legislation of Ukraine, applicable trade and occupational safety rules, the employment contract, internal labor regulations, lawful orders of the employer, this instruction, and approved documents of their unit.

1.6. The employee must know: the range, item codes, sizes, and units of measurement of goods; the warehouse layout; procedures for selecting, checking, handing over, and storing orders; requirements for safe movement of loads and recording the results of order picking.

1.7. During the employee’s absence, their duties are performed by a person appointed by the employer’s order, subject to qualification and work-clearance requirements, the employee’s consent, and payment for substitution where required by law. The transfer of duties does not automatically grant access to the recordkeeping system.

2. Tasks and duties

2.1. Receives from an authorized person an order-picking assignment specifying goods, quantities, and deadline; checks that the order details are clear before starting selection.

2.2. Selects goods by name, item code, barcode, size, color, or other established identifiers; does not substitute items at their own discretion.

2.3. Counts, weighs, or measures the selected goods according to the unit of measurement; checks packaging integrity and any visible signs of damage.

2.4. Follows the established sequence for selecting batches, expiry dates, and goods-handling conditions. Separates any goods found unfit for use and informs the manager.

2.5. If goods are unavailable or the actual stock differs from the assignment, stops picking the relevant item and informs the warehouse clerk so that it can be checked.

2.6. Keeps goods for different orders separate, labels them in the established manner, and prevents them from being mixed up or separated from their document.

2.7. Checks that the assembled order is complete before handing it over for packing, verifying quantity, completeness, and recipient details within the document provided.

2.8. Hands the order over to the packer or another authorized person, confirming its actual contents; reports fragile, bulky, or other goods requiring special packing conditions.

2.9. Records the picking result and unfulfilled items in the established form; returns remaining goods and goods picked in excess to the designated employee without making unauthorized write-offs.

2.10. Keeps the picking area orderly and uses only permitted handling equipment; does not operate forklifts or other machinery without the required training and clearance.

2.11. Participates in physically counting assigned goods during inventory and submits the results to the responsible person.

2.12. Completes the occupational safety training and briefings required for the work, as well as mandatory medical examinations where required by law. Uses serviceable equipment and issued protective equipment for their intended purpose.

2.13. Immediately informs the direct manager of a threat to life or health, an accident, fire, injury, or malfunction. In a dangerous situation, stops the hazardous work, follows the response and evacuation plan, and does not put themselves or others at risk.

3. Rights

3.1. To receive from the manager and responsible employees documents, accurate information, and explanations necessary to perform the job function, within the established access limits.

3.2. To require serviceable equipment, proper working conditions, necessary materials, and personal protective equipment where required for the work.

3.3. To report violations and submit proposals concerning work organization, property preservation, safety, and improved service; and to have the manager consider such proposals.

3.4. To refuse assigned work if a workplace situation arises that is dangerous to the life or health of the employee or people around them, or to the work environment or the natural environment, while immediately informing the direct manager or employer.

3.5. To exercise the right to pay, rest, vocational training, and protection of labor rights in accordance with the law. To provide explanations concerning the circumstances of violations before a decision on disciplinary action is made.

4. Responsibilities

4.1. For culpable failure to perform or improper performance of job duties, breaches of labor discipline, and violations of occupational safety requirements, the employee is liable in accordance with the procedure and limits established by law. Disciplinary sanctions are imposed in compliance with the established procedure.

4.2. Material liability arises where the grounds and conditions prescribed by law exist, for direct actual damage caused by culpable unlawful acts or omissions. Its type and limits are determined by law; the mere fact of a shortage is not grounds for automatically imposing full material liability.

4.3. This instruction does not establish monetary fines, additional disciplinary sanctions, unconditional compensation for shortages, or the employer’s right to deduct money from wages outside the grounds and procedure prescribed by law.

4.4. For violations of rules on preserving documents, recordkeeping data, property, and confidential information, the employee is liable where at fault and within the limits established by law.

5. Working relationships for the profession

5.1. Receives assignments and decisions concerning incomplete orders from the warehouse manager; provides the warehouse clerk with information about actual stock and discrepancies.

5.2. Hands picked goods and documents to the packer, coordinates safe movement with the loader, and informs the employee responsible for the order of delays and completion of selection.

5.3. Hands over unfinished matters and work results to the employee designated by the manager. Records the transfer of documents, goods, money, or other valuables in the established manner; reports unresolved discrepancies.

6. Final provisions

6.1. This instruction takes effect after approval by the employer. Before starting the relevant work, the employee acknowledges it by signature or by another method agreed in accordance with the law that makes it possible to confirm acknowledgment.

6.2. Amendments to this instruction are approved by the employer’s order in compliance with labor legislation and applicable provisions concerning martial law. An amendment to the instruction does not replace the proper formalization of a change in job function, transfer, or change in essential working conditions.

6.3. A copy of the instruction is kept by the person responsible for personnel records. The employee is given the opportunity to review the current instruction and receive a copy.

Prepared by: position ____________ signature ____________ first name and surname ____________________ date ____________

Agreed by: position ____________ signature ____________ first name and surname ____________________ date ____________

Acknowledged by: first name and surname ____________________ signature ____________ date ____________

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