Job Instruction for a Cleaner of Service Premises

Employer name: ____________________

APPROVED
Manager’s position ____________________
Signature ____________ First name and surname ____________________
Date ____________________

JOB INSTRUCTION No. ____________
Place of preparation ____________________

1. General provisions

1.1. This instruction defines the tasks, duties, rights, responsibilities, and working relationships of an employee in the occupation “Cleaner of Service Premises” (Ukrainian official occupation name: «Прибиральник службових приміщень»), ДК 003:2010 code — 9132. Scope of work: cleaning the store and staff premises. Structural unit: ____________________.

1.2. The employee belongs to the “workers” category and reports directly to the administrator or another manager designated by the employer. The workplace and working hours are determined by the employment contract and internal labor regulations.

1.3. The employee is hired and dismissed by an order of the employer on the grounds and in the manner prescribed by labor legislation. Before starting work, the employee is informed of the job function, working conditions, and this instruction.

1.4. Qualification requirements: basic general secondary education or primary general education and vocational training at the workplace; no work experience requirements. The employee receives training in the safe use of assigned cleaning agents, equipment, and machinery.

1.5. In their work, the employee is guided by the legislation of Ukraine, applicable trade and occupational safety rules, the employment contract, internal labor regulations, lawful orders of the employer, this instruction, and approved documents of their unit.

1.6. The employee must know: the assigned areas and cleaning schedule; the properties of permitted cleaning and disinfecting agents and rules for their use; procedures for separating cleaning equipment, handling waste, marking wet floors, and working safely near goods and equipment.

1.7. During the employee’s absence, their duties are performed by a person designated by an order of the employer, subject to qualification and work authorization requirements, the employee’s consent, and payment for replacement in cases prescribed by law. Transfer of duties does not automatically grant access to the accounting system.

2. Tasks and duties

2.1. Receives assignments and clarifies the areas, timing, and special cleaning conditions; checks that equipment is in good working order and that permitted protective equipment is available.

2.2. Cleans assigned retail and staff premises according to the approved schedule without obstructing the safe movement of customers and employees.

2.3. Cleans floors, accessible surfaces, and other assigned areas using a method appropriate to the materials and the instructions for the agents used.

2.4. Marks wet or temporarily hazardous areas and cleans up spilled substances only by a known safe method; does not clean up an unknown or hazardous substance without an appropriate decision and equipment.

2.5. Prepares and uses cleaning and disinfecting agents according to their instructions, does not mix incompatible substances, and stores them in labeled containers in a designated place.

2.6. Uses separate equipment for different areas, cleans and stores it as prescribed, and prevents contamination from being carried into areas with food products.

2.7. Collects waste in designated containers and takes it to agreed locations, preventing overflow and spillage; handles hazardous items only in accordance with the established safe procedure.

2.8. Does not move goods, documents, money, or connected equipment without authorization; coordinates the need to access an occupied area with the responsible employee.

2.9. Does not clean exposed electrical parts or perform repairs, work at height, or other specialized work without appropriate training and authorization.

2.10. Informs the manager about damage to surfaces, leaks, signs of pests, faulty equipment, and the need to replenish supplies.

2.11. After cleaning, checks that passageways are safe, puts away equipment and agents, reports completion, and identifies areas left unfinished due to obstacles.

2.12. Completes occupational safety training and briefings required for the work, as well as mandatory medical examinations in cases prescribed by law. Uses serviceable equipment and issued protective equipment for their intended purpose.

2.13. Immediately informs the direct manager of a threat to life or health, an accident, fire, injury, or malfunction. In a hazardous situation, stops the hazardous work, follows the response and evacuation plan, and does not endanger themselves or others.

3. Rights

3.1. To receive from the manager and responsible employees the documents, accurate information, and explanations needed to perform the job function, within the established access limits.

3.2. To require provision of serviceable equipment, proper working conditions, necessary materials, and personal protective equipment where required for the work.

3.3. To report violations and submit proposals on work organization, preservation of property, safety, and improvement of service; to have such proposals considered by the manager.

3.4. To refuse assigned work if a work situation arises that is dangerous to the life or health of the employee, people around them, the work environment, or the natural environment, immediately informing the direct manager or employer.

3.5. To exercise the right to remuneration, rest, vocational training, and protection of labor rights in accordance with the law. To provide explanations regarding the circumstances of violations before a decision on disciplinary action is made.

4. Responsibility

4.1. For culpable failure to perform or improper performance of work duties, violation of labor discipline, and violation of occupational safety requirements, the employee is liable in the manner and within the limits established by law. Disciplinary sanctions are applied in compliance with the prescribed procedure.

4.2. Material liability arises where the grounds and conditions provided by law are present, for direct actual damage caused by culpable unlawful acts or omissions. Its type and limits are determined by law; the mere fact of a shortage is not grounds for automatically imposing full material liability.

4.3. This instruction does not establish monetary fines, additional disciplinary sanctions, unconditional reimbursement of shortages, or the employer’s right to withhold money from wages outside the legal grounds and procedure.

4.4. For violations of rules on safeguarding documents, accounting data, property, and confidential information, the employee is liable where at fault, within the limits established by law.

5. Occupational working relationships

5.1. Receives the schedule and assignments from the administrator and reports obstacles, hazards, and the need for supplies to them.

5.2. Coordinates access to goods areas with sales staff and the warehouse; coordinates applicable hygiene procedures with the person responsible for food safety; reports technical malfunctions to the designated employee.

5.3. Hands over unfinished matters and work results to the employee designated by the manager. Records the transfer of documents, goods, money, or other valuables in the established manner; reports unresolved discrepancies.

6. Final provisions

6.1. This instruction takes effect after approval by the employer. Before beginning the relevant work, the employee acknowledges it by signature or by another method permitted by law that makes it possible to confirm acknowledgment.

6.2. Amendments to this instruction are approved by an order of the employer in compliance with labor legislation and applicable provisions of martial law. Amending the instruction does not replace proper formalization of a change in job function, transfer, or change in essential working conditions.

6.3. A copy of the instruction is kept by the person responsible for personnel documents. The employee is given the opportunity to review the current instruction and receive a copy.

Prepared by: position ____________ signature ____________ first name and surname ____________________ date ____________

Agreed: position ____________ signature ____________ first name and surname ____________________ date ____________

Acknowledged by: first name and surname ____________________ signature ____________ date ____________

Regulatory framework

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