Job Description for a Sales Floor Cashier

Employer name: ____________________

APPROVED
Manager’s position ____________________
Signature ____________ First name and surname ____________________
Date ____________________

JOB DESCRIPTION No. ____________
Place of preparation ____________________

1. General provisions

1.1. This instruction defines the tasks, duties, rights, responsibilities and working relationships of the employee in the profession “Sales Floor Cashier” (Касир торговельного залу), code ДК 003:2010 — 4211. The area of work is settlements with customers. Structural unit: ____________________.

1.2. The employee belongs to the “technical employees” category and reports directly to the store manager or the person designated by the manager as responsible for cash operations. The workplace and working schedule are determined by the employment contract and internal work rules.

1.3. The employee is hired and has their employment terminated by order of the employer, on the grounds and in accordance with the procedure prescribed by labor legislation. Before starting work, the employee is informed of the work function, working conditions and this instruction.

1.4. Qualification requirements: general secondary education and vocational training with assignment of the appropriate qualification level of sales floor cashier. The employee may conduct settlements independently after training in the use of the applicable RRO or PRRO (cash register or software cash register for recording fiscal transactions), payment equipment, Torgsoft and rules for safeguarding funds.

1.5. In the work, the employee is guided by the legislation of Ukraine, applicable trade and occupational safety rules, the employment contract, internal work rules, the employer’s lawful orders, this instruction and approved documents of the employee’s unit.

1.6. The employee must know: rules for cash and cashless settlements, issuing payment documents and processing refunds; the purpose of cash register and payment equipment; procedures for working with barcodes, prices and permitted discounts; the procedure for handing over funds; signs of banknote validity; account protection rules.

1.7. During the employee’s absence, their duties are performed by a person designated by the employer’s order, subject to qualification and work authorization requirements, the employee’s consent and payment for the replacement where required by law. Transfer of duties does not automatically grant access to the accounting system.

1.8. The employee works in the Torgsoft accounting program under their own account and within the permissions granted. The employee does not share the password with others, does not change data beyond their authority, and reports errors to the responsible employee. Access to personal data is limited to the performance of work duties.

2. Tasks and duties

2.1. At the start of the shift, the employee takes over the cash workstation, change funds and relevant documents in accordance with the established procedure; checks that the cash register, payment and accounting equipment is in working order.

2.2. The employee checks that the applicable RRO or PRRO is ready and opens the shift if this falls within the authority granted. The employee does not conduct settlements using an unprepared or faulty registration device.

2.3. The employee registers the sale in Torgsoft, correctly identifies the product by barcode or another attribute, and checks the quantity, unit of measure, price and permitted discount.

2.4. Before accepting payment, the employee informs the customer of the total purchase amount. If the price does not match or the required product is absent from the accounting records, the employee refers the matter to the responsible employee and does not substitute an arbitrary item.

2.5. The employee accepts cash, checks its validity using available means, calculates the change and gives it to the customer. Personal funds must not be mixed with cash register funds.

2.6. The employee processes cashless payment through configured payment equipment and checks the transaction result. Before retrying, the employee establishes the status of the previous payment to prevent a duplicate charge.

2.7. The employee ensures that the settlement is processed through the RRO or PRRO used by the employer and that the customer receives the required payment document in the form prescribed by law. An internal Torgsoft document must not be treated as a substitute for a fiscal receipt.

2.8. The employee corrects errors before and after completion of a settlement only under the established procedure and within the access granted. The employee does not delete accounting records to conceal a transaction that has already been processed.

2.9. The employee processes returns of goods and refunds on valid grounds and with the approval of an authorized person, checks the amount, refund method and documents, and correctly records the permitted transaction in Torgsoft.

2.10. In the event of a malfunction, loss of connection or fiscalization error, the employee stops transactions for which there is no legal basis to continue, informs the manager and follows the approved procedure for the applicable RRO or PRRO.

2.11. The employee keeps accepted funds and cash documents in the designated place; transfers money only to an authorized person with proper documentation. The employee does not leave access to the cash register unsecured while absent.

2.12. At the end of the shift, the employee reconciles actual cash against cash transactions, RRO or PRRO reports and Torgsoft data. The employee informs the manager of any shortage, surplus or unsettled payment and provides documents and explanations.

2.13. The employee carries out the assigned shift closing and prepares the required reports within the established deadlines. The employee hands over funds, reports and supporting documents under the established procedure, without arbitrarily changing totals.

2.14. The employee completes the occupational safety training and briefings required for the work, as well as mandatory medical examinations where required by law. The employee uses serviceable equipment and issued protective equipment for their intended purpose.

2.15. The employee immediately informs the direct manager of a threat to life or health, an accident, fire, injury or malfunction. In a hazardous situation, the employee stops the dangerous work, follows the response and evacuation plan, and does not endanger themselves or others.

3. Rights

3.1. To receive from the manager and responsible employees the documents, reliable information and explanations required to perform the work function, within the established access limits.

3.2. To require serviceable equipment, proper working conditions, necessary materials and personal protective equipment where needed for the work.

3.3. To report violations and make proposals concerning work organization, safeguarding property, safety and improving customer service, and to have the manager consider those proposals.

3.4. To refuse assigned work if a workplace situation arises that is dangerous to the life or health of the employee or people around them, or that poses a risk to the working environment or the natural environment, immediately informing the direct manager or employer.

3.5. To exercise the right to pay, rest, vocational training and protection of employment rights in accordance with legislation. To provide explanations regarding the circumstances of violations before a decision on disciplinary action is made.

4. Responsibility

4.1. For culpable failure to perform or improper performance of work duties, breach of work discipline and occupational safety requirements, the employee is liable according to the procedure and within the limits established by law. Disciplinary sanctions are applied in compliance with the prescribed procedure.

4.2. Material liability arises where the grounds and conditions prescribed by law exist, for direct actual damage caused by culpable unlawful acts or omissions. Its type and limits are determined by law; the mere fact of a shortage is not grounds for automatically imposing full material liability.

4.3. This instruction does not establish monetary fines, additional disciplinary sanctions, unconditional compensation for shortages, or the employer’s right to withhold money from wages outside the legal grounds and procedure.

4.4. For violations of rules on safeguarding documents, account data, property and confidential information, the employee is liable where at fault and within the limits established by law.

5. Working relationships

5.1. The employee receives from the manager the approved authority for settlements, discounts and refunds; the employee immediately passes information about cash discrepancies and failures to the manager.

5.2. The employee checks product and purchase details with sales staff; transfers funds and cash documents to accounting or the main cash office; reports technical errors to the IT contact without sharing the password or granting unnecessary access.

5.3. The employee transfers unfinished matters and work results to the employee designated by the manager. The employee records the handover of documents, goods, funds or other valuables according to the established procedure and reports unresolved discrepancies.

6. Final provisions

6.1. This instruction takes effect after approval by the employer. Before starting the relevant work, the employee acknowledges it by signature or by another legally agreed method that makes it possible to confirm acknowledgement.

6.2. Amendments to this instruction are approved by the employer’s order in compliance with labor legislation and applicable provisions of martial law. Amending the instruction does not replace proper formalization of a change in the work function, transfer or change to essential working conditions.

6.3. A copy of the instruction is kept by the person responsible for personnel documents. The employee is given the opportunity to review the current instruction and receive a copy.

Prepared by: position ____________ signature ____________ first name and surname ____________________ date ____________

Agreed by: position ____________ signature ____________ first name and surname ____________________ date ____________

Acknowledged the instruction: first name and surname ____________________ signature ____________ date ____________

Regulatory framework

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