Sales Manager Job Description

Employer name: ____________________

APPROVED
Manager’s position ____________________
Signature ____________ First name and surname ____________________
Date ____________________

JOB DESCRIPTION No. ____________
Place of preparation ____________________

1. General provisions

1.1. This job description defines the tasks, duties, rights, responsibilities, and working relationships of the employee in the occupation “Менеджер (управитель) із збуту” (sales manager), code ДК 003:2010 — 1475.4. Area of work — sales organization. Structural unit: ____________________.

1.2. The employee belongs to the “managers” category and reports directly to the commercial director or head of the enterprise. The workplace and working hours are determined by the employment contract and internal labor regulations.

1.3. The employee is hired and dismissed by order of the employer on the grounds and in the manner provided by labor legislation. Before starting work, the employee is informed of the job function, working conditions, and this job description.

1.4. Qualification requirements: a complete higher education in management at master’s or specialist level, with no work experience requirement; or a complete higher education in a relevant field, at least two years of work experience in the profession, and postgraduate education in “Management”.

1.5. In their work, the employee is guided by the legislation of Ukraine, applicable trade and occupational safety rules, the employment contract, internal labor regulations, the employer’s lawful orders, this job description, and approved documents of their unit.

1.6. The employee must know: methods of sales planning and organization, the enterprise’s product range and pricing policy; rules for agreeing contracts, processing orders, and settlements; consumer rights and data protection; procedures for obtaining and checking product and financial data in Torgsoft.

1.7. During the employee’s absence, their duties are performed by a person designated by the employer’s order, subject to qualification and work authorization requirements, the employee’s consent, and payment for substitution in cases established by law. The transfer of duties does not automatically grant access to the accounting system.

1.8. The employee works in the Torgsoft accounting program under their own account and within the rights granted. They must not share their password with others or make changes to data beyond their authority, and must report errors to the responsible employee. Access to personal data is limited to the performance of job duties.

2. Tasks and duties

2.1. Develops proposals for the sales plan, identifies resource requirements, and agrees them with the manager; organizes implementation of approved tasks within their area.

2.2. Analyzes demand, stock balances, and sales using available Torgsoft data and other verified information; identifies reasons for variances and proposes specific measures.

2.3. Organizes work with clients, provides verified commercial offers, and agrees the product range, quantity, price, deadlines, and delivery method.

2.4. Checks whether an order can be fulfilled based on product availability and confirmed supply times; does not promise the buyer unapproved terms.

2.5. Prepares contract documents and amendments for approval; signs contracts, grants discounts, and approves deferred payment only within the established authority.

2.6. Ensures that approved orders are registered and that the warehouse receives accurate information for picking and release; checks that the processed transaction corresponds to actual performance.

2.7. Monitors the timing and completeness of order fulfillment, informs the client of approved changes, and organizes the resolution of delays with the responsible units.

2.8. Reconciles payment status with the accounting department and handles overdue receivables within the authority granted; refers disputed matters to the manager without changing debt amounts on their own initiative.

2.9. Organizes the review of requests and complaints concerning quantity, completeness, quality, and deadlines; gathers documents and submits them to an authorized person for a lawful decision.

2.10. Monitors the accuracy of commercial communications and the proper use of client data; does not allow unapproved disclosure of contract terms or information about buyers.

2.11. Prepares a report for the manager on sales, plan fulfillment, payments, and returns, stating verified reasons for variances and proposals to improve sales.

2.12. Completes the training and occupational safety briefings required for the work, as well as mandatory medical examinations in cases established by law. Uses serviceable equipment and issued protective equipment for their intended purpose.

2.13. Immediately informs the direct manager of a threat to life or health, an accident, fire, injury, or malfunction. In a dangerous situation, stops the hazardous work, follows the response and evacuation plan, and does not expose themselves or others to danger.

3. Rights

3.1. To receive from the manager and responsible employees the documents, reliable information, and explanations needed to perform the job function, within the established access limits.

3.2. To require serviceable equipment, proper working conditions, necessary materials, and personal protective equipment where required for the work.

3.3. To report violations and submit proposals concerning work organization, preservation of property, safety, and improvement of service; to have such proposals considered by the manager.

3.4. To refuse assigned work if a work situation arises that is dangerous to the life or health of the employee, people around them, the working environment, or the natural environment, immediately informing the direct manager or employer.

3.5. To exercise the right to remuneration, rest, professional training, and protection of labor rights in accordance with the law. To provide explanations concerning the circumstances of violations before a decision on disciplinary action is made.

4. Responsibility

4.1. For culpable failure to perform or improper performance of job duties, breach of labor discipline, and violation of occupational safety requirements, the employee is liable in accordance with the procedure and within the limits established by law. Disciplinary sanctions are applied in compliance with the established procedure.

4.2. Material liability arises when the grounds and conditions provided by law exist, for direct actual damage caused by culpable unlawful acts or omissions. Its type and limits are determined by law; a shortage alone is not grounds for automatically imposing full material liability.

4.3. This job description does not establish monetary fines, additional disciplinary sanctions, unconditional compensation for shortages, or the employer’s right to deduct money from wages outside lawful grounds and procedures.

4.4. For violations of rules on the preservation of documents, accounting data, property, and confidential information, the employee is liable where at fault and within the limits established by law.

5. Working relationships

5.1. Agrees plans and the limits of commercial terms with the commercial director; agrees the product range and replenishment needs with the purchasing specialist and goods specialist.

5.2. Sends approved release and delivery tasks to the warehouse and logistics specialist, reconciles documents and payments with the accounting department, and receives information from sales employees about client requests and order fulfillment.

5.3. Transfers unfinished matters and work results to the employee designated by the manager. Records the transfer of documents, goods, funds, or other valuables in the established manner; reports unresolved discrepancies.

6. Final provisions

6.1. This job description takes effect after approval by the employer. Before beginning the relevant work, the employee acknowledges it by signing or by another legally agreed method that makes it possible to confirm acknowledgment.

6.2. Amendments to this job description are approved by order of the employer in compliance with labor legislation and applicable provisions concerning martial law. Amending the job description does not replace the proper formalization of a change in job function, transfer, or change in essential working conditions.

6.3. A copy of the job description is kept by the person responsible for personnel records. The employee is given the opportunity to review the current job description and receive a copy.

Prepared by: position ____________ signature ____________ first name and surname ____________________ date ____________

Agreed by: position ____________ signature ____________ first name and surname ____________________ date ____________

I have read and understood this job description: first name and surname ____________________ signature ____________ date ____________

Regulatory framework

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