Work Instruction for a Senior Non-Food Goods Salesperson

Employer name: ____________________

APPROVED
Manager’s position ____________________
Signature ____________ First name and surname ____________________
Date ____________________

WORK INSTRUCTION No. ____________
Place of preparation ____________________

1. General provisions

1.1. This instruction defines the tasks, duties, rights, responsibilities and working relationships of an employee in the occupation “Старший продавець непродовольчих товарів” (Senior Non-Food Goods Salesperson), code ДК 003:2010 — 5220. The scope of work is coordinating sales staff during a shift. Department: ____________________.

1.2. The employee belongs to the “workers” category and reports directly to the store manager. The workplace and working schedule are determined by the employment contract and internal work rules.

1.3. The employee is hired and dismissed by an employer’s order on the grounds and according to the procedure provided for by labor legislation. Before starting work, the employee is informed of the job function, working conditions and this instruction.

1.4. Qualification requirements: general secondary and vocational education in the occupation of non-food goods salesperson, with qualifications corresponding to the assigned work. The derivative title “senior” retains the occupation and the salesperson’s qualification requirements. The employee must have practical skills in advising customers, processing sales and handing over shift results.

1.5. In their work, the employee is guided by the legislation of Ukraine, applicable trade and occupational safety rules, the employment contract, internal work rules, lawful employer’s orders, this instruction and approved documents of their department.

1.6. The employee must know: the range, characteristics and storage conditions of goods; rules for sales, informing consumers and settlements; procedures for working with sales in Torgsoft, price tags and documents; the allocation of work among sales staff and the limits of their coordination authority.

1.7. During the employee’s absence, their duties are performed by a person designated by the employer’s order, subject to qualification and work-access requirements, the employee’s consent and payment for replacement where required by law. The transfer of duties does not automatically grant access to the accounting system.

1.8. The employee works in the Torgsoft accounting software under their own account and within the rights granted. They do not share their password or change data beyond their authority. They report errors to the responsible employee. Access to personal data is limited to the performance of work duties.

2. Tasks and duties

2.1. Carries out sales and advises customers on their assigned range, providing verified information about the product’s properties, completeness, price and terms of use.

2.2. Before the start of a shift, checks the readiness of the assigned sales area, stock of goods, price tags and information materials; reports deficiencies to the administrator or store manager.

2.3. Within the manager’s assignment, coordinates the sequence of replenishing displays and serving customers among sales staff; does not assign them work outside their job functions.

2.4. Helps new sales staff learn the range and approved customer service procedures, sharing practical knowledge without independently formalizing mandatory work authorizations or briefing records unless authorized to do so.

2.5. Participates in receiving goods, checks completeness and external condition, and ensures that any identified discrepancies are passed to the commodity expert.

2.6. Checks display accuracy and price tags in their area; compares prices with Torgsoft and arranges for errors to be passed to an employee authorized to correct them.

2.7. Records assigned sales in Torgsoft and checks the product, quantity, price and approved discount. Helps a salesperson determine the cause of an error without using that salesperson’s account.

2.8. Performs cash transactions only when authorized and after training; ensures that the proper payment document is issued through the applicable settlement transaction registrar (РРО) or software settlement transaction registrar (ПРРО).

2.9. Refers complex customer inquiries to the administrator or manager and ensures that information and documents relating to the purchase are preserved. Does not decide to refuse a lawful claim without proper authority.

2.10. Participates in the physical counting of goods and transfer of stock between shifts; reports discrepancies and does not correct records without documentary grounds.

2.11. Prepares a shift summary for the manager covering demand, out-of-stock goods, errors and inquiries. Carries out coordination assignments within the salesperson’s occupation, without making independent personnel decisions.

2.12. Completes the training and safety briefings required for the work, as well as mandatory medical examinations where required by law. Uses serviceable equipment and issued protective equipment for their intended purpose.

2.13. Immediately informs the direct manager of a threat to life or health, an accident, fire, injury or malfunction. In a dangerous situation, stops the hazardous work, follows the response and evacuation plan, and does not endanger themselves or others.

3. Rights

3.1. To receive from the manager and responsible employees the documents, reliable information and explanations necessary to perform the job function, within the established access limits.

3.2. To require serviceable equipment, proper working conditions, necessary materials and personal protective equipment where needed for the work.

3.3. To report violations and make proposals concerning work organization, protection of property, safety and improvement of customer service, and to have the manager consider such proposals.

3.4. To refuse assigned work if a work situation arises that is dangerous to the life or health of the employee or people around them, or to the working environment or natural environment, immediately informing the direct manager or employer.

3.5. To exercise the right to pay, rest, vocational training and protection of labor rights in accordance with legislation. To provide explanations about the circumstances of violations before a disciplinary sanction is decided.

4. Responsibilities

4.1. For culpable failure to perform or improper performance of work duties, breaches of labor discipline and occupational safety requirements, the employee is liable in accordance with the procedure and within the limits established by law. Disciplinary sanctions are applied in compliance with the established procedure.

4.2. Material liability arises where the grounds and conditions provided by law exist, for direct actual damage caused by culpable unlawful acts or omissions. Its type and limits are determined by law; the mere fact of a shortage is not grounds for automatically imposing full material liability.

4.3. This instruction does not establish monetary fines, additional disciplinary sanctions, unconditional reimbursement of shortages, or the employer’s right to withhold money from wages outside the lawful grounds and procedure.

4.4. For violations of rules on safeguarding documents, accounting records and data, property and confidential information, the employee is liable where at fault and within the limits established by law.

5. Working relationships in the occupation

5.1. Receives shift assignments and coordination limits from the store manager or administrator; reports results and matters requiring a manager’s decision.

5.2. Works with sales staff on customer service and display, with the warehouse on replenishment, with the cashier on purchases, and with the commodity expert on product characteristics and discrepancies.

5.3. Hands over unfinished matters and work results to the employee designated by the manager. Records the transfer of documents, goods, funds or other valuables in accordance with the established procedure; reports unresolved discrepancies.

6. Final provisions

6.1. This instruction takes effect after approval by the employer. Before starting the relevant work, the employee acknowledges it by signature or by another method agreed in accordance with law that makes it possible to confirm acknowledgement.

6.2. Amendments to this instruction are approved by an employer’s order in compliance with labor legislation and applicable rules relating to martial law. An amendment to the instruction does not replace the proper formalization of a change in job function, transfer or change to essential working conditions.

6.3. A copy of the instruction is kept by the person responsible for personnel documents. The employee is given the opportunity to review the current instruction and receive a copy.

Prepared by: position ____________ signature ____________ first name and surname ____________________ date ____________

Agreed by: position ____________ signature ____________ first name and surname ____________________ date ____________

I have familiarized myself with the instruction: first name and surname ____________________ signature ____________ date ____________

Regulatory framework

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