Work Instruction for a Weighed Food Products Seller

Employer name: ____________________

APPROVED
Manager’s position ____________________
Signature ____________ First name and surname ____________________
Date ____________________

WORK INSTRUCTION No. ____________
Place of preparation ____________________

1. General provisions

1.1. This instruction sets out the tasks, duties, rights, responsibilities, and working relationships of an employee in the occupation “Food Products Seller” (Ukrainian official occupation name: «Продавець продовольчих товарів»), ДК 003:2010 code — 5220. Scope of work: sale of weighed products. Structural unit: ____________________.

1.2. The employee belongs to the “workers” category and reports directly to the store manager or department head. The workplace and work schedule are determined by the employment contract and internal labor regulations.

1.3. The employee is hired and dismissed by an employer’s order on the grounds and in accordance with the procedure established by labor legislation. Before starting work, the employee is informed of the job function, working conditions, and this instruction.

1.4. Qualification requirements: general secondary and vocational education with a qualification as a food products seller of at least grade 3; no work experience is required at this initial training level. The employee may start work after mandatory medical examinations and training in hygiene, weighing, and the safe use of equipment.

1.5. In their work, the employee is guided by the legislation of Ukraine, applicable trade and occupational safety rules, the employment contract, internal labor regulations, lawful employer orders, this instruction, and approved documents of their unit.

1.6. The employee must know: the range and properties of weighed food products; hygiene, storage, and dispensing rules; units of mass, procedures for accounting for tare, and determining value; requirements for price tags, labeling, and allergen information; and rules for recording quantities and sales in Torgsoft.

1.7. During the employee’s absence, their duties are performed by a person designated by employer’s order, subject to qualification and work-admission requirements, the employee’s consent, and payment for substitution in cases established by law. The transfer of duties does not automatically grant access to the accounting system.

1.8. The employee works in the Torgsoft accounting program using their own account and within the permissions granted. They must not disclose their password to others or change data beyond their authority, and must report identified errors to the responsible employee. Access to personal data is limited to the performance of job duties.

2. Tasks and duties

2.1. Checks that scales are ready for use and that surfaces, equipment, and packaging materials are clean; reports malfunctions or doubts about the accuracy of readings to the manager and does not use such scales.

2.2. Receives and arranges products, checking the batch, condition, expiry date, and storage conditions; does not allow expired or unsafe products to be dispensed.

2.3. Observes temperature requirements and rules for storing different goods alongside one another, uses separate appropriate equipment for incompatible products, and prevents cross-contamination.

2.4. Checks that the price tag matches the product, the unit of measurement, and the price per unit of mass; if there is a discrepancy with Torgsoft, contacts an authorized person before completing the sale.

2.5. Provides the customer with necessary information about the product, its ingredients, and allergens based on reliable labeling data; confirms the requested quantity.

2.6. Cuts or selects the product safely, weighs it with tare correctly accounted for, and determines the net weight; enables the customer to check the weighing result.

2.7. Packs the product in suitable material and ensures the required information and proper product identification; does not change the expiry date to extend the period of sale.

2.8. Records assigned sales in Torgsoft and checks the product, unit of measurement, actual quantity, and price; does not substitute a similar accounting item for the product that was weighed.

2.9. If granted cashier authority, accepts payment and provides the required payment document through the applicable cash register recorder (RRO) or software cash register recorder (PRRO); otherwise, gives the cashier accurate purchase details.

2.10. Refers customer requests and complaints about weight, quality, or payment to the manager and retains batch information; processes authorized corrections and returns according to the established procedure.

2.11. Cleans and treats equipment and the workplace, reports losses and waste, and hands over stock and shift documents; participates in the physical weighing of goods during stocktaking.

2.12. Completes the occupational safety training and briefings required for the work, as well as mandatory medical examinations in cases established by law. Uses serviceable equipment and issued protective equipment for their intended purposes.

2.13. Immediately informs the direct manager of a threat to life or health, an accident, fire, injury, or malfunction. In a dangerous situation, stops the hazardous work, follows the response and evacuation plan, and does not endanger themselves or others.

3. Rights

3.1. To receive from the manager and responsible employees the documents, reliable information, and explanations needed to perform the job function, within the established access limits.

3.2. To require serviceable equipment, proper working conditions, necessary materials, and personal protective equipment where required for the work.

3.3. To report violations and make proposals on work organization, property preservation, safety, and improved customer service; and to have the manager consider those proposals.

3.4. To refuse assigned work if a workplace situation arises that endangers the life or health of the employee, people around them, the working environment, or the natural environment, while immediately informing the direct manager or employer.

3.5. To exercise the right to remuneration, rest, vocational training, and protection of labor rights in accordance with the law. To provide explanations concerning the circumstances of violations before a decision on disciplinary action is made.

4. Responsibility

4.1. For culpable failure to perform or improper performance of job duties, breaches of labor discipline, and violations of occupational safety requirements, the employee is liable in accordance with the procedure and limits established by law. Disciplinary sanctions are applied in compliance with the established procedure.

4.2. Material liability arises only where the grounds and conditions prescribed by law exist, for direct actual damage caused by culpable unlawful acts or omissions. Its type and limits are determined by law; the mere fact of a shortage is not grounds for automatically imposing full material liability.

4.3. This instruction does not establish monetary fines, additional disciplinary sanctions, unconditional compensation for shortages, or the employer’s right to withhold money from wages outside the grounds and procedure prescribed by law.

4.4. For violations of rules on the preservation of documents, accounting data, property, and confidential information, the employee is liable where at fault and within the limits established by law.

5. Professional working relationships

5.1. Coordinates discrepancies, prices, and customer requests and complaints with the manager; receives identified batches and product information from the warehouse.

5.2. Gives the cashier accurate weighing and sales data; reports product condition to the goods specialist and the person responsible for safety; and informs the person responsible for equipment about scale malfunctions.

5.3. Hands over unfinished matters and work results to the employee designated by the manager. Records the transfer of documents, goods, money, or other valuables in the established manner and reports unresolved discrepancies.

6. Final provisions

6.1. This instruction takes effect after approval by the employer. Before starting the relevant work, the employee acknowledges it by signature or by another method permitted by law that makes it possible to confirm acknowledgment.

6.2. Amendments to this instruction are approved by employer’s order in compliance with labor legislation and applicable provisions relating to martial law. Amending the instruction does not replace the proper formalization of a change in job function, transfer, or change in essential working conditions.

6.3. A copy of the instruction is kept by the person responsible for personnel documents. The employee is given the opportunity to review the current instruction and obtain a copy.

Prepared by: position ____________ signature ____________ first name and surname ____________________ date ____________

Agreed: position ____________ signature ____________ first name and surname ____________________ date ____________

I have read the instruction: first name and surname ____________________ signature ____________ date ____________

Regulatory framework

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